Air India Complaints & Reviews

I had a terrible travelling experience on AI150 from LHR to COK on 6th October 2022. The seats were not adjustable, the front table was dirty, and the entertainment always showed no content available. The senior Air hostess was good but the male staff had a terrible attitude. He wouldn't give blankets to even elderly commuters and guessed their age by their appearance and judged it. Everyone needs a blanket when asked for, not age specific...

I shakti kapoor along with my wife took the above flight. my seat no. was 29H . The flight took off at 12;15pm within half n hour being airborne it was known that 2 toilest out of 8 were working in the economy class hence 300 odd passengers were to use only those two toilets only. after another two hours of flight it was announced by the captain that the aircraft was returning back to tronto airport for repairing all the toilets we reached...

Sir,
I was booking a flight ticket from Air India online website on 28 July 2022 from Imphal to Delhi and payment through Phone pay UPI but payment is Rs 5313/- already deducted from my sbi bank account number is [protected] flight ticket not yet received to me. Transaction ID attached for your reference.

So already two months not refund to my account till date. Please refund my amount as soon as possible.
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This is in regard to a formal complaint against the Air India flight.
Flight No – AI188, From Toronto (Canada) to Delhi (India) dated 29th Sept 2022

The flight condition was pathetic and the services offered were really disappointing. I have never had such experience in any of my other flights. It really shows that Air India doesn’t care about passenger anymore and only fooling people by charging huge amount for...

I booked a ticket through Trip.com. Order number: L7J3CG
Abu Dhabi-Chennai (Madras)
Fri 2 Jul 2021-Thu 12 Aug 2021
Booking reference: MKL7IJ
Amount Paid: 4244 AED
I could not travel due to COVID reasons. I am yet to get my refund. Trip.com is saying their request is pending from Air India. If I call Air India they are telling contact the travel agent. I am fed up following up with Trip.com since they do...

I have cancelled an air india flight ticket booked through MMT from delhi to dubai which was on 30th august 2022.
Name of passenger - Alka
PNR-6WDFMS
DOB-25/6/1992
I havent got my money back after cancellation yet.
Kindly look into the issue, and help to solve asap....

I book my ticket hyderabad to dubai on 27september 2022 around 12.58pm using with phone pay upi through adirindia website the fare amount deducted from my account and credited to air india bill desk but ticket not booked, and I haven't received any message are mail of booking confirmation pls kindly find the attachment of transaction payment....

Please go through trail mail received from e-commerce ID. As discussed in your office today. We are yet to get full refund of the ticket we have been waiting endlessly for refund for more than a year. We expect some action than time buying responses as we are getting for so long.

Hope your huge backlog refund would have been cleared by now & we will get refund than a same reason sighted multiple times by AIR INDIA.
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Tried booking tickets from air india website, and paid through upi, the transaction was successful from upi's end but the same time air india just displayed the 'make payment' page again. So i don't get my tickets, no reference number or anything and my amount was deducted. Upi confirmed that transaction was successful from their end. I want to get my refund back....

I had booked an Air India Flight-AI506 Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated 5/09/2022 from Delhi to Bengaluru.

I and my sister were supposed to travel to Bengaluru for her admission in a college but because of AI's unhelpful staff I was not allowed boarding even though my sister who was with me was allowed to board.
My struggle started last night when I was not able to do web check-in, and...

AirIndia staffs and officials didn't gave us the permission to board on the flight AI754 on 17th September 7:45 A.M. We were two passengers. We have reached 30 minutes ago before the departure time due to bad road conditions. They just assumed that we can't reach on-time so they told to close the gate. It happened on silchar airport. We missed our flight. We missed our interview. We spend 10526 extra for another airline to reach home. Everything...

I have not been able to log in to the Air India website despite several attempts.
This has resulted in my not having been able to obtain the Air India Flying Returns Membership number.
Have sent several emails to Air India but they have not been able to resolve it or provide a resolution....

I have cancelled an Air India returned flight ticket of my family member of Doha to Hyderabad against ticket # JY94S ( Passenger name: Atiya begum) in the month of Feb-2022 but till now refund request has not been processed. I sent multiple emails & multiple online request for this refund but no action has been taken. The pathetic situation is no body is responding on this refund request as there is no designated team/customer service to...

I travelled from Paris to New Delhi via Air India on 28 July 2022 with booking code LK45JI, flight AI142. But my baggage did not arrive to delhi. Air India staff confirmed the same and a report (Property Irregularity Report) number DELAI50516 was filed. Till now my baggage was not found. Air india do not give a proper response to the calls and emails. After lot of attempts, finally they declared the baggage as lost and asked me to send the...

Direct 14 hrs flight. On sept 9th from TORONTO to Delhi. AI188. Broken seat, broken TV, broken food table. The seat recliner broken, making it extremely hard on my spine sitting erect for 14 hrs straight, food table dysfunctional - unable to eat my meals, broken TV with no entertainment for me and my son seated on 44K and 44J. Completely unimaginable services provided from Air India. Cabin crew conformed most of the seats in the flight were...

Summary: Air India canceled their flight from Amritsar to Kolkata due operational reasons. Cost was Rs.45790. After repeated refund requests, received two part payments totalling Rs.12220 only.

[28-Mar-2022]
Email received stating Air India flight AI-726 on 01-Apr-2022 is canceled by the airline due operational reasons. Called customer care number[protected], they said to check after 14-21 days and also confirmed...

This is to submit that my silver grey colour baggage weighing 15 kgs went missing in alliance air flight 9I643 dt 9 Sep 22. I alongwith my wife boarded 2130h flight from T3 terminal Delhi for Jaipur. We were very much in time for check in. Two baggages were checked in at the counter. After deplaning at Jaipur, only one baggage was received and other baggage as described above went missing. Post this, the complaint was lodged at Jaipur airport...

I booked 2 tickets of ₹4995 each on 4th September of flight of air india from
New Delhi to Bangalore for 4th nov.
And I cancelled that ticket on 5th September due to some reasons.
It was written that the full amount will be refunded back that is ₹9990
But the next day they refunded only ₹4995 that is the among of only one ticket.
After that I called them many a times saying that I have not received...

I'm Naresh Virothi, and I'm a big fan of AirIndia. You know what, since I started traveling abroad in 2017 to date (more than 10 times), I have only chosen AirIndia, and had never thought about the other airlines. And now I regret it.

Refund not received since 40 days.

E-Ticket:[protected] Feedback Ref No: WB-IFRA[protected] : I received partial refund after 40 days

E-Tickets:[protected],...

Sir,

On 25/08/2022, I had tried booking of tickets for myself and for my son (Vikrant Kumar Mishra) for Air India flight, from Delhi to Bengaluru at 2115 Hrs from Delhi on 31/08/2022 (AI-504).

During the process I paid through online SBI banking and payment got deducted from my SBI bank account but I didn't get the confirmation and tickets from Air India. SBI Bank transaction reference No- IGAOENVPO8.
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