Air India Express — Arrogant and unfriendly Trivandrum Office

Address:

Thiruvananthapuram, Kerala

I had a problem in my online booking and I spoke to Air India express office in Trivandrum. The person spoke to me asked me to reach the cost of ticket in Cash and my passport. I sent my wife with required items and on reaching they said they need return ticket since its a tourist visa. I was on phone with my wife as the time was close 4.45 pm. I have told them that I will give the PNR of my return ticket or I can sent the ticket my mail. They were reluctant to accept both and one Mr Gopi was the leader who was in a hurry to close the office being Saturday. If employees like Mr Gopi had shown 10% of enthusiasm what he has shown for closing the office for doing business Air India Express could have flourished. We want to promote Public sector, but the employees like Gopi never allows...