Dear sirs,
I would like convey my opinion about air india express as very poor customer support. 6 months has been passed after the below specified cancellation and I yet to receive the money from Air india express. We were living in the world where we keep accountability for each penny we spend and receive. However, they were constantly tracking the pending when you receive my repeated reminders and yet to find it. Please see the below reminders to air india express. Kindly advice the way forward and government/ legal bodies where I can address this further.
Thanks and Regards,
Sarath
On 02-Dec-2013, at 2:07 pm, "customersupport" <[protected]@airindia.in> wrote:
Dear Sir,
We are constantly keeping a track of your case and shall revert to you
As soon as possible.
We are sorry for the inconvenience caused to you and thank you for
Bearing with us.
Thanks once again.
Best Regards
Customer Support (SH)
Air India Express.
From: Sarath Bharath [mailto:sarath.[protected]@gmail.com]
Sent: Monday, December 02, 2013 3:27 PM
To: customersupport
Subject: Re: Reservation Confirmation: X02DNX-Refund for cancellation-Reg
Dear Sirs,
It is very much disappointing to say that there is no action after the below reply from Air India and I yet to receive the money in my account.
Couple of month has been passed after the cancellation date and 1 month completed after below mail from Air India.
Awaiting for your quick reply and action in order to avoid further proceedings from my side.
Thanks and Regards,
Sarath Bharath
On Tue, Oct 1, 2013 at 9:44 AM, customersupport <[protected]@airindiaexpress.in> wrote:
Dear Sir / Madam,
Thank you for choosing to fly with Air India Express.
Kindly note that we have forwarded your mail to the finance department who will investigate your case and take appropriate action.
We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification.
Best Regards,
Customer Support (PN)
Air India Express.
From: Sarath [mailto:sarath.[protected]@gmail.com]
Sent: Tuesday, October 01, 2013 10:41 AM
To: [protected]@airindiaexpress.in
Subject: Reservation Confirmation: X02DNX-Refund for cancellation-Reg
Dear Sir,
I yet to didn't receive the cancellation refund to my Credit card for the above specified cancellation amount AED 611.94.
Appreciate your necessary action to refund the amount.
Regards,
SARATH
On Tue, Aug 6, 2013 at 10:19 PM, Air India Express Reservation <[protected]@airindiaexpress.in> wrote:
E-mail: [protected]@airindiaexpress.in
Confirmation number:
X02DNX
Receipt and Itinerary as ofTue-06/08/13 18:19
You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card.
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