[Resolved]  Air India Express — harassment at the checking counter

My profession is business
I was traveling from Man galore to Dubai, on18th august 2014 at 14.00 by ix-383 my seat number 8c
I travel frequently to man galore, to Dubai, I have business set up in Dubai and Mangalore and china
my checked baggage 12kgs and my hand bag was 9kgs including my lap top, after checked in and collected my boarding pass, while I was moving she called improper way put your hand bag on scale, I mention her my hand bag weight is 9kgs if I have more I would have put in my checked in baggage, common sense, she ignored my discussion she said we have to weight, that is our rule.( she should have used her knowledge same time before calling me) my notice
Look I have been travelling when you are not born, this ward made her negative sense, I could understood her expression, and angry because I said you are not born when i was traveling, same time she should have taken very good sense and respected me as my age and facts are correct, she saw my passport with stamps it is fact. my travel experience i have to read rules and regulation of the country before we visit.
Soon she called security, that is wrong in her part, i am not a drunk man, nor i fight had to hand, i did not use bad ward,
silly lady she could not take or understand the situation she required some help, or she is not capable to handle the situation so no positive sense also silly,
I asked security, ask her what is her problems, he ask me you checked your weight, yes, he can not ask more then that.i am not fighter, nor my profession he understood looking at me he moved,
my point why you called security and police when you are not correct in your podition
Soon after she argue lots, i learned from her first time, her mind is only imposing my weight, not giving good service or healthy talks polite manner to passenger,
I am furious because here our conflict is for weight, very well she can tell me polite way as her job described by me that you should not get angry because you are job title is service oriented job.we passenger are your guest, respect most, because we stay only 2or3minutes in front of you.
she don't want here, so I ask her what is your name I required for reason, she got angry and told me it is non of your business, you are act like a mad.
I called manager and asked this is the way you treat us, because I ask her name tag which she don't have it. she is telling me I am mad I cant take it for silly reason, she made me mad.
as per my travel experience for weight this seen first time.
Please don't harsh us for silly it is your greed or your purpose we don't know and also what you train them also we don't know, this will spoil our mood while in our travel time.
My remark is such people are not suitable for the counter or serve the people.
Her name I got it from manager miss Jean, manager mr.Anand very gentle man.he apologized me on her behalf he said she should not used this ward mad.he said I am sorry,
I felt in my trip spoiled my mood, because of silly girl.
We travel our own country aircraft, we respect my country, but this kind of young generation behaviours are very nasty, sad to express with others.
your wish you want to take action or ignore
thank you
sudarshan
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Aug 14, 2020
Complaint marked as Resolved 
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