[Resolved]  Air India Express — Horrible seats in flight to Dubai

My family had a very unfortunate experience of travelling in Air India Express from Dubai and back. They are frequent travellers on this airline. The seats are worse than the seats in a rickety roadways bus or a local train. This is shameful for a reputed company like Air India that it can not provide a decent seat to its passengers when it is charging equivalent to other airlines on that sector. Travelling on these horrible seats, which dont have any cushion, gives backache to the travellers spoiling the entire journey. Hope a thought is given to this aspect, otherwise I will take this matter to the higher authorities and even to Ministry.