Air India Express — Missing baggage-case # 02420610

Address:

At. SANKHARU, PO. BARAPUR, GP- ARTUNG, PS-BASUDEBPUR, Dist. BHADRAK, PIN-756125, ODISHA,INDIA

Dear Sir,
I travelled Air India Express with my e-ticket having No: [protected] and Boarding PASS PNR No:T5YFHW from Bhubaneswar Airport to Delhi Airport on 25th Jan2024 and Delhi airport to ACCRA airport on 26th Jan2024.I had checked in my baggage in Bhubaneswar Airport itsel[censored]p to ACCRA airport with baggage tag No: ACC [protected].

After getting down at Delhi airport, I had taken my boarding pass from ET airlines counter from "Delhi to Addis Ababa" flight No-ET687 having ticket No-098 [protected] and the baggage agent code shown 4DT/DEL and SEQ NO. 151 & "Addis Ababa to ACCRA" flight No-ET921 having ticket no:098 [protected] and baggage agent code shown 4DT/DEL and SEQ NO.166.

I got down from ET 921 at Acra and found my check in baggage had been missed for which I had filed a property irregularity report (PIR) in Acra airport counter having no: 0021772 with PIR reference No .ACCET13401
Since 26th Jan 2024, I have been following Air India Express with Case # 02420610 as well as Ethiopian Airlines with PIR Reference no: ACCET13401 to trace my check-in bag which missed at ACCRA airport on 26th Jan2024.

This is to draw your attention to your failure for losing my luggage while travelling in your airlines on 25th Jan2024.

I regret, and strongly protest, such kind of negligence by your staff members.

I am a diabetic patient and I had carried Life Saving Medicines in the check in bag( which are not available in Ghana) along with valuable items(Omron MC 720 contact digital Infrared Forehead Thermometer, BP checking Machine, Accu-Check instant blood glucose glucometer with Accu-check guide strips pack of 50 Nos, 04 nos of RCN cutting scissors and a weighing scale)

Apart from the above, there were other necessary items inside the bag( Pants, Shirts, T-shirts, Bedsheets, food items, one pair Slipper etc, ) and there are also important documents in the luggage that could never be recovered from anywhere. Anyhow, it is entirely a mistake from your side therefore your company is liable for the missing luggage.

Attached here with
1.Baggage check in tag
2. Boarding Pass
3-e-tickets
4. PIR 1st copy scan
5. PIR 2nd copy scan with PIR system reference No=ACCET13401
6. Mail from ET airlines

I hope you will cooperate with me and trace out my check-in bag as quickly as possible so that I may travel again with your airline in future.

Thanks and regards
Amar Kumar Panda
PNR No: T5YFHW
PIR No: ACCET13401