[Resolved]  Air India Express — No reply from Air India express regarding the below request placed almost 9 months back.

Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward Chandran KV [protected]@gmail.com 7/1/13 to customersupport Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in Dear Sir, With reference to the attached confirmation, I would like to inform you that I could not travel on 11.04.13 from Kozhikode to Dubai due to some personal reasons. So I kindly request you to refund the amount to the same credit card used for booking the ticket. Yours Faithfully. Chandran Vaniyan [protected] Forwarded message[protected] From: <[protected]@airindiaexpress.com> Date: Wed, Mar 6, 2013 at 12:49 PM Subject: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@gmail.com E-mail: [protected]@airindiaexpress.in Confirmation number:FV4GI9 Receipt and Itinerary as ofWed-06/03/13 08:46 You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card. CHANDRAN VANIYAN PO BOX 5527 GARHOUD DC 5527 AE ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL DXB ( Dubai, Terminal 2, DXB) Terminal 2 / CCJ ( Kozhikode, CCJ) IX - 3440Mon-08/04/13 20:45Tue-09/04/13 02:15 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANV - VOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY249.00 AED249.00 AED Bag Allowance: ADT 30kgs/CHD 30kgs/INF 10kgsTAX - Airport Tax - DXB75.00 AED75.00 AED TAX - Development Charge - DXB50.00 AED50.00 AED TAX - Pax Security and Safety Service Fee - DXB5.00 AED5.00 AED FUEL - Fuel Surcharge - DXB230.00 AED230.00 AED ITINERARY: FROM/TOFLIGHTSTOPSDEPARTUREARRIVAL CCJ ( Kozhikode, CCJ) / DXB ( Dubai, Terminal 2, DXB) Terminal 2IX - 3430Thu-11/04/13 07:05Thu-11/04/13 09:30 Passenger(s)Charge DescriptionOriginal AmountAmount VANIYAN, CHANDRANH - HOW - ECONOMY - CHANGE &CANCELLATION FEES APPLY327.33 AED327.33 AED Bag Allowance: ADT 20kgs/CHD 20kgs/INF 10kgsTAX - Airport Tax (Passenger Service Fee) - CCJ15.77 AED15.77 AED FUEL - Fuel Surcharge - CCJ193.57 AED193.57 AED TAX - Development Charge - CCJ20.30 AED20.30 AED Reservation Totals:Air fare576.33 AED Tax589.64 AED TRAVEL INSURANCEAED 0.00 Special Service0.00 AED Change/Cancellation Fees65.06 AED TOTAL1, 231.03 AED Payment Summary:CHANDRAN VANIYAN 06/02/13, MSCD XXXXXXXXXXXX4869890.09 AED890.09 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869182.53 AED182.53 AED CHANDRAN VANIYAN 06/03/13, MSCD XXXXXXXXXXXX4869179.83 AED179.83 AED TOTAL PAYMENTS1, 252.45 AED Note Cabin Baggage allowed is 7 Kgs (including DUTY FREE ITEMS) per passenger (except Infants). Dimensions not to exceed 20x14x9 inches.Check-in counters open 3 HOURS before scheduled departure and close 60 MINUTES before scheduled departure.All passengers must possess a valid Passport and Visa for International Travel. For Domestic Travel, passengers must carry a valid Photo ID.Please carry this receipt when reporting for the flight.CANCELLATION CHARGES 35% of the basic fare + transaction fee if the cancellation is made 10 days or more prior to the scheduled departure of the flight. 50% of the basic fare + transaction fee if the cancellation is made between 9 days and 24 hours prior to the scheduled departure of the flight. ONLY TAXES will be refunded if the cancellation is made less than 24 hours prior to the scheduled departure of the flight. Only Taxes will also be refunded if the passenger is also a NO SHOW on the flight.Change of Booking to another date/sector is permitted up to 12 hours prior to your booked flight. Change of date/sector is free of cost for Express FLEXI fare. For Express VALUE fare, a nominal charge of Rs 450/- or its equivalent in local currency will be charged. In both Express VALUE and Express FLEXI, the passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare. However, if the applicable basic fare is less than the current basic fare, the difference in amount will not be refunded to the passenger. Also, in case the applicable taxes are higher, the difference in tax amount will also have to be paid by the passenger. If the applicable taxes are lower, no refund will be given. The refund will be made in the same mode of payment as used while booking. For 'Cash' payment, the refund may be processed by cheque.As provided in Air-India Express's Regulations, certain fares may have conditions, which limit or exclude the passengers’ right to change or cancel reservations.Fares and schedules are subject to change without notice.In case of circumstances beyond its control, Air-India Express may without notice, cancel, reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3 hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger service on the same sector, provided space is available, OR Make a full refund of the ticket with no further liability to Air-India Express.(The passenger will be required to collect the refund from the point of purchase.)Air-India Express does not take any obligations or responsibility for transfer/connections of passengers or their baggage to other flights. Air-India Express is not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation or delay of its flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will it provide or arrangefor alternate mode of travel.Travel Documentation is the sole responsibility of the passenger . Confirmation FV4GI9 AIRINDIAEXPRESS.html 17K View Download Reply Forward customersupport [protected]@airindiaexpress.in 7/1/13 to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Please note that we have sent a message to the airport to confirm that you were No Show as soon as they confirm that you have not traveled, we will change your Status/Unblock your PNR so that you can collect applicable refund. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (SB)Air India Express. From: Chandran KV [mailto:[protected]@gmail.com] Sent: Monday, July 01, 2013 3:54 PM To: [protected]@airindiaexpress.in Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 Please update me the status [protected] Forwarded message[protected] From: Chandran KV <[protected]@gmail.com> Date: Sat, Apr 13, 2013 at 11:52 AM Subject: Fwd: AIRINDIAEXPRESS Confirmation #FV4GI9 To: [protected]@airindiaexpress.in