Air India Express — Non refund of Air tickets

Address:Dakshina Kannada, Karnataka

I had booked my tickets for travel between Dubai to Mangalore on Air India express on the 2nd of June and the due date for travel was in October. Due to change in plans. i had to cancel my tickets on August 22nd and was told that the amount would be refunded back to me within 14 days time. However, after 2 weeks, i.e 4th of September, 2013 I got a strange reply from Air India mentioning that the ticket amount had already been refunded on the 2nd of August. We sent them a reminder on the 12th of September, 29th September, 30th September, October 5, October 9, October 23rd, November 12th, November, 28th and today December 23rd. All I get in response is that they are following up on this. I wonder if they take so long to get a refund, do they also wait so long for their passengers to pay for their tickets. If so want to make a booking and will pay only after 6 months.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    664
    Pending
    0
    Resolved
    124
    Air India Express Phone
    022 22796330
    Air India Express Address
    Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Air India Express contact information