Air India Express — Refund of Cancelled Ticket pnr no IDJ19Z

I had cancelled my ticket on 23/07/2013 ( Confirmation number IDJ19Z ). Now its more than 4 months, i didn't receive any refund. I sent around 7 emails to customer support. They are just replying some issues on finance department, they are following up. Please do any necessary action... I am attaching my cancelled ticket...
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