[Resolved]  Air India Express — staff

Address:

Chandigarh, Chandigarh

My things are stolen while transporting by air india. This gentleman sitting at chandigarh as i dont know as what, Mr Minhas, has the audacity to shout at me when enquiring about my stolen items. He is trying to give me sermons as to i should have carried it as cabin baggage as it was only 11 kgs. Will somebody tell me who is this fellow to trouble me further after shameless act by his counterparts if i may say so. this fellow instead of helping me disconnected the phone without listening to my grievence. i called him because the day my luggage was stolen and complaint was logged, this fellow was not there at the airport and unfortunately i was given his number to clarify further stance . i think he sits at the air india chandigarh as manager. i would like to question all if this is the attitude of the servants of airindia for their customers. i am a defence officer and the current policy binds me to travel with this carrier else i would not even in my dreams travel with this utter unprofessional carrier. my things are stolen instead of helping me and trying to resolve the problem you try to blame the customer only. i request a stern action against this felow Mr Minhas to be taken. he should be taught that the customers also hold some office and may be higher than his. he should have some decency and should be taught how to converse with the customers. air india is not doing any favour by transporting us. we are paying for it and paying much more than other carriers. i am sorry to say the attitude of the staff is highly unprofessional. thanking you and hoping for a positive approach to enhance the national carrier of our country now a star alliance member.