[Resolved]  Air India Express — taking fare difference amount in cash without providing receipt

Address:

Mumbai City, Maharashtra

On 9th June 2014 I traveled from KUL to CHENNAI with my family on following ticket. You will observe from the ticket that the date of journey is 9th July but I traveled on 9th June 2014. Actually we were supposed to travel on 9th June 2014 however at the time of booking ticket & due oversight we booked return ticket on 9th July instead of 9th June. When we reached KL Airport, we realized our mistake but anyhow we have to travel back to India. We approached person manning the Air India express counter named Sultan & one lady ( both in uniform), who said flight is full and cannot accommodate us on the flight IX 662 to Mumbai on our request he agreed to fly us up to Chennai and asked us to pay MYR 800 ( INR 16000) in cash and did not provide any receipt. On asking for receipt we have been told that we will get receipt through mail on my mail i.d.. Since we were in hurry as we had to catch flight we did not insist or pursue for receipt of cash paid to him.. However till date we have not received any mail or receipt of cash payment made to the person at Kuala Lumpur Air India express counter. We feel first of all there should not be excess charges levied to us to fly up to Chennai and even though those were applicable it should be with proper receipt. I had also incurred additional around Rs.34, 000/- to fly from Chennai to Mumbai. I feel Air India Express to refund me all the excess money charged to me & paid by me in cash to Air India employee along with refund of the air fare I incurred to travel from Chennai to Mumbai and matter to be investigated in depth as one more passenger also charged and cash payment taken without receipt on same day by the staff manning the counter, strict action to be taken against concern employee involved in this to avoid such cases in future. Regards, Bharat Kulkarni [protected]