Air India Express — Very delay in refund of cancelled flight

Address: 03-555, 865 Jurong west Street 81, Singapore

Website: www.airindiaexpress.in

Confirmation No: BPXFFG & AOKYEF.

I booked the flight from Singapore to Vijayawada on 13th April 2021, but the flight is cancelled/ not operated by Air india Express.

So I requested air india express by sending an email to [protected]@airindiaexpress.in on 12th April to refund the amount for the above confirmation no's.

Till date about 3months, I still not had received the refund, and I also send several follow-up emails to customer support, when I contact customer care they says refund is processed on 28th April but still had not receive the refund.