Airindia — Unresponsive and Unprofessional with handling of delayed baggage

Address:

Hyderabad, Andhra Pradesh

Hi, My name is Vikas Kumar, I was travelling from Seattle to Hyderabad and last connection was Airindia 952. My one checked-in baggage did not arrive with the same flight. I got couple of numbers from Hyderabad airport but it took hours of work to get to speak to someone. I tried next day (June 1) several times even though phone rings no one picks up. After numerous attempts when someone picked up on June 3rd they said they don't know where the baggage was. I was told they don't know if AI mishandled the luggage or the connecting flight before that. When I called Delta, my last flight they told me that my baggage did arrive Dubai with my flight as expected. After couple of days I left Hyderabad and arrive Chhatisgarh. I called AirIndia again this time I was told that my baggage arrived on June 1st (with the next flight). I could have picked up baggage from Hyderabad but they did not contact me on time rather I was told from AirIndia staff that they haven't received my baggage on June 1st and 2nd. I told them how long I will be in Chhattishgarh and if they can send the baggage in time. They said they would contact me back in few minutes regarding whether it is possible to get the baggage in time. But they did not contact me. I arrived Ranchi on 7th June and had to leave on 8th for Tekar, Gaya. I got call from Raipur airport on 8th June that they have received my baggage. I spoke with them and they said it won't make Ranchi so soon so they will send it Patna rather. I got couple of number of Patna airport one of which was Non-Existent number and no one was picking up other one. I called AirIndia tollfree number[protected] and received this number [protected] for Patna airport. This is what I have tried so far at Patna airport. On June 10 [protected] is the number I got from calling tollfree number[protected]. Here is what I have tried. 14:13 - [protected] phone rings but no body picks up. 14:23 - [protected] phone rings but no body picks up. 14:26 - [protected] phone rings but no body picks up. 14:28 - [protected] phone rings but no body picks up. 14:30 - [protected] phone rings but no body picks up. 15: 55 - [protected] phone rings but no body picks up. 15: 56 - [protected] Spoke to some one : but they would not tell me their name. I asked 3-4 times then they disconnected my phone. They told me that they will not send my baggage to my house. I have to arrange someone to pick-up. When I request that AirIndia should arrange to send the baggage to my house they declined. When I asked their name they won't let me know. 16: 06 - [protected] Spoke for two minutes they would not give me their name first though after asking 4-5 times they said their name is "Ashok". And then they disconnected my call. 16:09 - [protected] phone rings no body picks up. 16:10 called tollfree number. 16:13 called tollfree number, spoke for 40 minutes. Manoj was the name of last person I spoke to. He told me that he would call me back and update me what can be done. But I did not receive any call. June 11: around 16:15: I called tollfree number spent around 20 minutes. Sangam was the name of last person I spoke to. She told me that she would call me within 20 minutes. But I did not receive any call. ---- apart from phone I tried using email. The missing baggage report they have mentioned email id: [protected]@gmail.com I emailed to this address on June 4th but I did not receive any updates till now. ---- I also tried below mentioned website suggested by airindia website to get status of lost baggage. This website does not have much information regarding where it is right now, when the received at Raipur/Patna and what is next plan http://www.worldtracer.aero/filedsp/ai.htm ---- One of the biggest trouble is that I am not getting any updates from AirIndia, it is very difficult to speak to any one and it is taking lot of time. I got a vacation of about 20 days after 18 months and one of the main reason I visited India was attending one wedding in Chhattisgarh. I had some gift items for the same occasion. Now I have to leave from Tekari in 3-4 days for Hyderabad for return trip. Even I get the baggage now it does not serve me much purpose rather just carrying it back. Details: Passanger Name: Vikas Kumar Airline : AirIndia Flight: AI 952 Date: 31st May Connection: Dubai to Hyderabad. Missing Baggage Report No.(PIR): HYD AI 50232.