Airlink.in — internet service not available after 40 days

sagar002100

from Surat, Gujarat

Address:

1-2. 1st Floor, Annapurna Shopping Center, Opp. Dhanmora Complex, Adajan Patia, Surat 395 009

Hello I am Sagar C Patel from Surat, Gujarat & I am a AIRLINK, Surat customer for last 8 years. My username is "pink " and customer account number is H30132. I did my renewal on 5 April, 2020 and paid Rs. 3349/- for the plan "SR-FUP-6M-75Mbps-701GBPM-25Mbps" for 6 month. But since that date my Internet is not working. I register complain on 11 April through their customer website and I am attaching its snapshot here with. Till date no one has come to resolve my issue. Please help.

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May 14, 2020

Updated by sagar002100 Hello, today I visited their office for the refund as my Internet is not working after 40 days. There is no coordination between them. They kept waited me for 40 min and finally they denied to refund me. I told them that after getting renewal they have not provided me the service. They said that they will send someone to solve but what about 39 days which I have lost, the period during which I actually wanted to use Internet. Some persons over there Mr Kushal, Mr Pankaj were hopeless and nonsense, they don't know how to behave with the customers and they totally ignore my issue.