Alliance — Amount debited in Bank account but not credited to you

My client ID [protected] STARTER PACKAGE My net connection valid upto 07122020. Today I have credited through net banking Rs590/- which is not reflected in my account with you. I furnish below the msg showing :

Transaction details TRANSFER TO [protected] ONE97 COMMUNICATIONS TO TRANSFER INB ALLIANCE BROADBAND SERVICE[protected]IGAJYESSZ3

please confirm

SOUMYA DUTTA [protected]