Alliance — Frequent disruption of Service for my Internet Link due to unknown reason

Address:

Kolkata, West Bengal

Hi Team, This has been observed that in last one week frequent disconnection / unavailability has been occurred for 15mins to 3hrs also per instance where Internet services are down. What is the issue? Why such high no of outage taking place?During Office hours without any intimation Internet is down, this kind of availability not expected!!! Also while trying to dial call-center number[protected] Toll Free) that also came busy & not able to connect for logging a call. When connected after many tries (30mins) silly reason given to me specially today that is due to lightning outside service switched off. This is simply non-sense. As a service provider you can't say whenever there will be rain or lightning there will be no service..!!! I have taken this service to work for 17hrs of my work without interruption. Kindly provide permanent resolution to avoid such disruption in service. Also restrain your call center executive to provide such statement. Looking for a quick & acceptable solution. My UID : Indranilc_al Thanks & Regards Indranil Chatterjee [protected]