Alliance — Internet always not working properly

Address:

Kolkata, West Bengal

Hi, our customer id is "gauravk_acn". We have taken the unlimited plan for the net, we use to pay 1180 per month (including service tax) for it. But, our net is not working properly. For this, in this month, we have made so many complaints and for each and every complain it is taking 2-3 days to resolve the issue and when issue is getting resolve, it is only working properly for few hours. Again we have to make the complain and again it is taking 2-3 days to resolve the issue. So, we are really frustrated with your service, we are paying for availing the Internet facility smoothly, not for headache. Our Address is - C/o Gautam Das, A1, 1stFloor, B-block, Meenaganga Apartment, near Kestopur bazar, kolkata 700102. Also, I have very bad experience with your representative who came for resolving the issue, I don't know his name. So, its kind request, please let us know if you can't provide the proper and better service, so that we can stop using alliance broadband.