Alliance — miss behave of local services provider

Address:

742101

From last four days i facing networks issue with alliance connection, so i called [protected]. They provided me a complaint id no: 18184.
After few moments one of their executive call me from : [protected], (25th oct 18 at 6.30pm) just forget his name (He was too much arrogant as well as rude) without understand my problem he told me to contact local operator and hang up phone within 1 min.
So i called local operator rabi das ([protected])
He also not concern about issue, he just told me wait till saturday (27th oct) problem will resolve.
Today i called him again and he suggests me to connect rj45 cable with router, when i told him i check all this thing, he suddenly became rude and told me "if know know everything then fixed it by yourself, and don't call us again"
I have call recordings.
We are not getting this services free of cost, we paid for this and we have to tolerate this behavior too??