Alliance — No Internet No help

Address:

Durgapur

No internet for last 5hrs. Problem not resolved till now. It has been informed from your end (Mr. Sourav Mondal) that existing (from 12:58hrs) fibre cut problem had been resolved at 17:38hrs. Unfortunately, I am still not getting any connection. Customer care has no clue what is happening!! Please restore the issue and rectify your problem. Also send me the details of the fault occurred. I pay for the connection and I have every right to know why at all the the connection could not be restored in 05 hrs duration!! four times I communicated with customer care (Ms Priyanka Chakraborty and Mr Sourav Mondal) but they could not even tell me the real problem. I have all the call recordings of that also. Mr. Sourav Mondal by tricky way was trying to divert the whole issue to myself. Utter negligence from customer care executives. I need to address the issue to the higher authorities of alliance as well as other social media platform so that people may aware of this negligence.

Thanks
S. Chakraborty
Cust Id: [protected].