Alliance — Not providing OTT credentials

I am recharging since last two months but alliance broadband is not providing Amazon prime OTT details to me. I have registered a ticket on 10 th February to get Amazon prime credentials as per OTT package plan. But inspite of regular follow ups alliance broadband is not providing me the details and they are not providing any ETA nor any updates. Third class service.
I am escalating this .
Ticket number in alliance -AAAA-AABH-9379
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Alliance Broadband customer support has been notified about the posted complaint.
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Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

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    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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