Alliance — Slow Internet connectivity, continuous ping drop

I'm facing Internet link issue since 2 weeks. Connection is very slow and also observed continuous ping drop while pinging Alliance gateway. I complained several times and every time I got assurance that my problem will be resolved soon. Alliance customer care response is very good and always promising. But the issue is not being resolved. My work from home and child online classes are getting hampered. Pls help

Alliance broadband ID: [protected]
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    Alliance Broadband Phone
    +91 33 7100 2000
    Alliance Broadband Address
    Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India - 700014
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