Alliance — Speed fluctuation to a great extent and never goes up from 3 to 5 mbps and the speed is mostly at 2 mbps

Address:

290 PK Guha Road P.S Dum Dum,Laboni Apartment 2nd floor,700028

The net fluctuates alot like it never goes above 3 to 4 mbps at night.And i believe its 62mbps at the rate of Rs 590 but i have not even seen 32mbps that i usually got before shifting here that too in wishnet.I have use Alliance before but i have never experienced this.I reached out to the person from where i got the connection but they say that our phone has the problem.Like seriously??? If i have the problem in my phone than whats the use of even using it and why am i being fooled saying its the problem in my phone.I have use the same phone and the same router in my previous house and i never experienced this kind on fluctuation anywhere since the day i am using Alliance.And thats like for 4 years o[censored]sage.This time i am frustrated cause nobody is helping me out.