Amazon India — cashback and emi conversion

Website:

www.amazon.in

Dear sir/madam, i purchased a mobile phone on 7th june 2018 on amazon.in with order number order#[protected] and i paid through icici credit card and opted for 6 emi conversion.

But amazon deducted 187 rupees from amazon pay balance and rest from my credit card, i requested them about this but they denied to convert it into emi and also denied to give cash back. Without any conclusion, they also disconnected the chat.

I am also a prime member of amazon but the delivery of any item is not as per commitment, always they deliver items very late.