Amazon India — Did not received my order and did not inform me

Address:	Nainital, Uttarakhand, 263002
Website:	www.amazon.in/gp/css/summary/edit.html?ie=UTF8&orderID=404-2100308-8556312&

Dear Sir,

I booked a order via Amazon. in on 3 May, 2016. Now today i did not get my order in between time period my order is returned to seller without any information. I booked a baby product and it is very needy to me. But Amazon.in is very careless about this. After placing a order i called so many time for product . They always told me you will received you order on time.
Amazon's service is mentally and financial harass me. I want compensation for the same. Kindly help me.

I will provide a conversation for the same and order copy.

The conversation is below:-
Me: hello Where is my order? Your assured me that your product will be deliver by today.
Amazon: Hello.My name is Neha.I will be happy to help you today.How are you doing Today?
Good afternoon Prashant
Me: good afternoon
Amazon: I understand you haven't received order yet its for Farex 1 Infant Formula Refill - 450 g
Me: you know how important of this product for me
Amazon: `Yes sir I can understand the importance
As Its a baby item
Me: Yes
Amazon: And this is very important for you.I am sorry that you have been waiting for this so long and found no resolution
Please allow me a chance to check details for you
Me: Also you delivered me wrong in information regarding the same.
Amazon: Sir I don't want to set any wrong details
Here its showing :6 May 2016 11:26:07 PM RUDRAPUR UA IN Returning to seller
Me: last 8 days i am calling again and again but you did give me right information
Amazon: We can not ignore the issue you have raised.
I can understand that this package is important to you and you have been waiting for this item since a long time, so your worry is genuine m as if even I would have been at your place then I would have also felt the same, please be assured, as we will take care of it and we will try our best to resolve it as soon as possible .
I am checking details for you please allow me a moment
Me: On the date of 6 May I am contacting to amazon customer care for this issue.
Amazon: Yes sir and I understand that it should be informed to you on first go that it is showing returned to seller on 6th itself
Me: but you did not inform me
Amazon: I am checking for replacement if available so that I can create a replacement for you
Sir I can you have contacted us in call may I know if anyone has informed you the same
Me: yes
Amazon: May I know if they confirmed you about returning to selelr
Seller**
Me: no not
Amazon: Sir I am sorry that it was not informed to you
Me: Mr. Ajinkya K one of customer care representative assured me that your product will reach on time.
Amazon: Sir as I can see its showing it can be refund now should I request refund
Sir let me explain the process to you
'I don't want to make a false promise that will lead to make you and me upset in the end
I wish I could do it for you to make you happy However, it is not possible to resend the order again as it was returning to seller, I hope you will understand the situation and my limitations in this regards.
Actually once item shows returning to seller all the internal tools get blocked to get in touch with them also number is not shared with us
Me: Is it the way to provide the service to your customer?
I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
Amazon: I know you are not supposed to face this,
I would feel the same if I had been at your place
Please allow me a chance to resolve it for you
Me: how will you resolve my problem?
in past same thing happened with me
Amazon: Sir in this case its my request to place fresh order if available with fast delivery please with fast deivery we will waive off charges
Moreover for this I can refund amount now
But this is not the only resolution, we need to make sure that we need to avoid such issues. We are here to help our customers not to create an issue for them.
It is correct that I can not change what has happened but I would make sure that you would not face further issues.
also I know I cannot compensate the time you have wasted for this but as a small gesture of apology please accept Gift Card of Rs.100
Me: so I request to you kindly delivered my order with in week
with same order
Amazon: Also if you want for safety you may get in touch with GATI team once in case they can deliver it today as timeline is of today.
Sir for this its my request to place order for same again as it is not available for replacement
You may place this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
I will try my best for delivery as soon as possible
Me: also Yet i did not received my amount for this order
Amazon: I will personally check the details for you
Sir should I refund amount for you I can do it now for you
Waiting for your confirmation
Me: I need product not money
Amazon: Sir for product please place fresh order however for new order I will check again and again for delivery as well
Me: If i am going to this link and ordered again how will take a time to delivered
Amazon: Its showing Delivery to pincode
Submit
263002 - Nainital
within 7 - 10 business days. however I will try my best to request delivery on priority
Moreover Gift card will reflect within 2 hours in your account
Should I refund previous amount to you
Me: last time told me same but did not delivered
please give me link for the same for order.
Amazon: Sir I cannot inform you about previous order that is already returning to seller
But I will surely try my best for new order which you will place
Me: also i want to if i order it fresh I pay it again or not
Amazon: http://www.amazon.in/dp/B007K54S3S
Yes sir if you are getting option for cash on delivery you may opt the same meantime I am refunding your amount for previous order
Me: what time it will take for refunding
Amazon: maximum timeline is 2-4 business days however same may reflect within 24-48 hours as well
Me: i have already paid you same for product why you did not dispatch it again for me
Amazon: Sir item has been already returned and returning and delivery is two process that is the reason we are unable to place this same again
However you may check this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
Me: you know your are taking almost 15 days for this product but you did not do the same. If I order it today How i assured to delivered it by on time.
Amazon: Sir I can assure you that I will try all my efforts for the delivery at earliest for you because this is an baby product and I can understand that you need it urgently, if fast deliver was an option I would have requested for that as well
However I am putting all my efforts to make it right for you however without your support I am helpless
Sir I will try my best for delivery as soon as it reach to your local hub
Also, I will informed them to contact you via phone to the number [protected] before proceeding with the delivery so that you'll be aware of it and can guide the delivery person to locate your address
Me: cash on delivery is not available in this location. how I can do this
Amazon: You may place by pre paid method I have refunded you amount as well for previous order you may check here
You can see your refund requests here -
www.amazon.in/gp/css/summary/edit.html?...(see full link)
Me: please provide me cash on delivery option
Amazon: Sir cash on delivery is available to area provided by government restrictions as well please place with pre paid I can confirm that your amount is safe with us
Rest you may take your decision once you receive refund
Me: ok thank for information, I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
thank u
Amazon: I cannot stop you from your rights
However I don't want to set the wrong expectations because it creates an issue later. We are here to help you so whatever is in my hand, I would definitely for you.
That is the only reason I have shared everything correct with you
I don't want to keep you in myth that it will be delivered now as I can see it was already returning to us on 6th
Me: Your service is mentally and financial harass me .
Amazon: I hope you will understand the same
Moreover gift card will reflect within 2 hours in your account
You will receive mail as well
Me: i am staying in remote location
Amazon: Please do not worry we will work for you and make sure that same will not happen again also I have forwarded this feedback to concern team because Strong customer feedback such as yours helps us to continue improving the selection and service we provide.
Moreover I am positive that team will surely look into this and get it sorted out thank you for raising this by this I am sure that bluedart will be alert for every customer, Thank you you have been a ray of light for us .
To GATI**
I hope we are connected
If you want I can right away share this chat with you that we have escalated with GATI courer for the same
I hope we are connected
I hope we are connected, We are idle form last 3 minutes, Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
As chat window will automatically closed, I am summarizing that I have refunded the amount to you .Thank you for contacting Amazon.in. You have a wonderful day ahead!!
Amazon from Amazon.in has left the conversation.