Amazon India — non delivery of product by amazon.in on the eve of diwali

Address:	122001
Website:	www.amazon.in

To celebrate my dipawali i ordered washing machine top load 7.5 kg (Samsung 7.5 kg fully-automatic top loading washing machine (Wa75m4500hp/tl, sparkling plum) from amazon.in on 24 oct 18 vide order id[protected]. It was showing delivery date as 31 oct 18. On 25 oct 18 it was also showing item was ready to ship from ahmedabad (Gujarat) but 26 oct 18 it started showing item yet to be dispatched and dispatch location ahmedabad removed. Now 28 oct 18 i started contacting customer care of amazon 2-3 times a day. Every customer care executive was giving the same reply that item will be shipped prior or on 31 oct 18 and no need to worry. Once 31 oct 18 crossed items was in same state yet to be dispatched. Thereafter i contacted customer care 2 to 3 times a day. All executive replied the same, i am escalating your complain to my concerned team. Today is 04 nov 18 and customer care executive informed me that, you are not lodged with any such complain however you have contacted so many times after 28 oct 18. I was totally astonished that how amazon is doing the market in india, who is having such a fake customer executives. My grievances with amazon are as follows:
1. I booked my washing machine well in advance i. E 24 oct 18, when it was in stock. It was my dream gift to my family on the eve of diwali mahotsava. Non delivery of item will spoil my diwali celebration for which amazon is least worry. For this fraud company should be ordered to pay compensation to the deceased customer if it not delivered prior to diwali.
2. I ordered my product on full payment to amazon, which i kept for diwali gift to my family.
Now my paid amount with amazon couldn’t be taken back prior to diwali even on cancelling the order.in view of above amazon to be compelled to deliver the ordered product prior to diwali, failure of same should be treated as serious and to be penalize with double amount and same to be paid to customer.
3. Once product was in stock, it is a great question that how it became unavailable with amazon. There is possibility of hera - pheri that some customer may gave some higher amount and amazon delivered the product to him, whereas for him product was unavailable. If amazon caught with such hera-pheri they should be put in survillence and to be penalize severely.
4. If at all amazon malpracticed with my order, they should intimate me that “ orry we are not able to deliver your product and you may proceed with cancel order option”. But it was against there commerce plan, because in this case they will be bound to return my money. With my money they did there festival business and spoiled my festival celebration.in no case amazon to be left if they did the so.