Amazon India — Pathetic service by amazon

Address:	Guntur, Andhra Pradesh, 522616
Website:	www.amazon.in

I have placed an order of LG Automatic Washing Machine from Amazon and they delivered through Blue Dart Service. My house is on 1st floor, so the blue dart said they won't carry the item inside the home and they will deliver it in front door which is nothing but main road/street. So I immediately called amazon customer service and they said, blue dart supposed to deliver the item inside the house and they hold me for 10 mins and said, they will deliver it next day as they don't have enough members to carry the item as it is heavy and with in 10 -15 mins, the item status got updated as 'Item Refused by Customer', when I called back to amazon, said it's a mistake for sure they will deliver next day. Next day we got a call from courier saying they are sending back the item, and I again called Amazon CS and they repeated same story as before and never deliver the item till date. So I got frustrated and placed two reviews about amazon service and both reviews were not posted at amazon.in as it's bad about amazon and they are suggesting us to write bad about seller not about amazon which is ridiculous, people buy he items based on impression and amazon not on seller.