Amazon India — Product not delivered - seller cancelling the order after taking money

Address:	Bangalore, Karnataka
Website:	Amazon.in

I have placed an order with amazon on 9th june 2016 for lenovo zuk z1 phone for rs 13, 498/- (Order no #[protected] 9 june 2016) and the payment was made through icici bank credit card. When i tracked the item on amazon website next day, i saw that the item status is given as returned and the comments said “the package arrived at a courier facility in bangalore and was returned because it was refused at the delivery address or the order was cancelled”. I live in kochi, kerala and the package never reached kerala i haven’t cancel the order either. I sent an e-mail to amazon and they replied stating the “package was damaged in transit and therefore the seller has cancelled the order”. I have requested not to cancel the order because i also had bought the accessories like back cover, tempered glass and usb type c charger etc., but they cancelled the order and refunded the money (Only phone cost) on the next day. They also advised me to try one more time. Since lenovo zuk z1 is sold through flash sale, i had to wait till 16 june and again i bought the phone (Order no # #[protected] 16 june 2016). I also sent an e-mail to amazon stating that i have ordered the phone once again and i gave them the order number as well. The payment was again made through icici bank credit card. Amazon confirmed me that they will speak to the transporter and make sure that the phone is delivered to me as soon as possible. On 17th june i checked the status and found that the item is again returned due to the same reason. I sent an e-mail to amazon and they again said the “item is damaged during transit and the seller cancelled the order”. They have not refunded the money till the time i am writing this e-mail on 18 june 2016, 12.30 pm ist
They are using customers money for few days and cheating without delivering the product. They are not ashamed to give the same reason and gives a standard template reply. I suspect some serious fraud and request you to please help me