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Amazon India — product not delivered since 11th july

Address:New Delhi, Delhi, 110078

With ref to Order ID:ORDER #[protected], I have placed this order on 11th July. I did not get this product yet. Everytime I contact customer care, they tell a new story. I do not want to cancel the product as I will miss cashback from hdfc bank. Please ship the product asap. Being a prime member, I do not expect this kind o[censored]nprofessional behavior with such a big website.
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Aug 13, 2017
Updated by sidharthsaluja I have been told to cancel the order by customer care and they promised me to provide me cashback as amazon was not able to ship the product and fault was on your side. I cancelled the product and after that the customer care people are teaching me terms and conditions and saying i am not eligible for cashback.
My question is : why i was not informed by customer care team that i was not eligible and why did they assured me cashback??
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