American Swan Lifestyle Company — my credit money return

Address:

S/O VINOD SINGH, HNO 244/109 FLAT NO 3~!~SCHOOL BLOCK MANDAWALI, New Delhi, Delhi, 110092

American swan companies site and app both are down and even the toll free is not working. I tried to send them email as well but no response so far. I am not sure from which date they are not operational because i do not visit them regularly. As per the refund procedure, american swan issues store credit for returned products and i had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well i am not seeing any option apart from raising the complaint as i lost my store credits. Total credits were approx rs 820.