[Resolved]  Amul Dairy — BAD SMELL IN A 5 LTRS TIN OF A SAGAR GHEE

Address:

Junagadh, Gujarat

I HAVE PURCHASED THE TIN FROM RELAIANCE FRESH, JUNAGADH ON 30/9/2014, ON OPENING OF THE TIN AT MY HUSE ON 21/10/2014 AND BOILING THE GHEE WE FEEL A BAD SMELL, CONTACTED THE RELIANCE SAME DAY, THEY HAVE CHECKED THE GHEE BUT REFUSED TO REPLACE THE TIN, AND THEY HAVE INFORMED ME TO CONTACT YOUR CUSTOMER CARE CELL. IHAVE CONTACTED THE CELL MY COMPLAIN NUMBER IS 37407REGISTERED ON THE SAME DAY. MY MOBILE NUMBER IS[protected], ON THE SAME DAY M/S JAYESH TRADERS, JUNAGADH WHO IS YOUR DISTRIBUTOR HAVE INFORMED ME TO PRODUCE THE TIN TO THEM, I HAVE VISITED THE DRSTRIBUTOR SHOP, RPODUCED THE TIN, THEY HAVE CHACKED THE PRODUCT AND TELL ME THAT THERE IS SOME BAD SMELL IN THE GHEE, MR.JAYESHBHAI OF THE DISTRIBUTOR HAS TALKED WITH YOUR DEPOT IN CHARGE AT RAJKOT AND CONFIRMED ON MOBILE THAT THERE IS A BAD SMELL IN THE GHEE. HE HAS ALSO INFORMED ME THAT AS SUCH WE ARE DISTRIBUTOR OF AMUL WE ARE UNABLE TO REPLACE THE TIN OF THE SAGAR, BUT HE HAS ASSURED ME THAT A QUALITY INSPECTOR OF AMUL POSTED AT GIRNANR DAIRY, JUNAGADH WILL COME TO MY HOUSE TO CHECK THE GHEE OF SAGAR IN THE TIN. BUT, TILL, 03/11/2014, NO BODY COME TO MY HUSE, NONE HAS CONTACTED MEAN WHILE I HAVE SECOND TIME CONTACTED YOUR CUSTOMER CARE TELEPHONE NUMBER [protected] AND ALSO TALKED WITH THEM BUT MY COMPLAIN IS NOT PROPERLY ATTENDED. MY CONTACT NO :- [protected] Email :- [protected]@gmail.com