Appco Group India — holiday package redemption issue

Address:

700055

I had taken a tata sky connection from appco india sales representative and he had provided with a holiday package which could be redeemed in the name of any person of the family. But when i am trying to redeem the voucher the name of the customer was preprinted and that could not be changed. Now the situation is that the name of the subscriber is my fathe, mr. Pramod saraiya, and i want to redeem the voucher in my name, nirmal saraiya, with my father's permission but this is not possible as per the customr care executive of appco india.

My customer id is - [protected].
My registered email id is - [protected]@rediffmail.com