[Resolved]  Whirlpool Professional Abm551 — Machine isn't working between program 2 to 6

Address:

Maharashtra

Dear Sir,

I am an aggrieved owner or Whirlpool washing machine Professional ABM551. The washing machine details are as follows.

Serial No ID[protected]
Model No [protected]
Date of Purchase: 21.1.2012

The washing machine isn't working between wash program no. 2 to 6. I have registered the complaint for the same through whirlpool customer care on 12 Dec 2012 vide SR No. PN[protected] and again on 17 Dec 2012 vide SR No PN[protected]. Since then your service personnel has visited my house once. I was told that some part of the machine needs to be replaced and he would come again with the part. Since then no one has visited. I reminded the customer care since then 2 times via customer care helpline number[protected] and 3 times via email (email ids: [protected]@caretelindia.com; [protected]@whirlpool.com; [protected]@whirlpool.com. Email sent to [protected]@whirlpool got bounced back). Every time I was promised a resolution within 5 days. However, even one and half month after registering the complaint I am yet to get my complaint resolved. I have also forwarded the complaint with problem and contact details to [protected]@gmail.com.

The purpose of posting the complaint here is twofold. Firstly I want to bring the complaint to the notice of whirlpool management & secondly I want to make every consumer aware of the practice Whirlpool follows and factor customer support as as important parameter before buying a product. I have learned my lesson now its time other learn theirs too.

Thank you & best regards,

Satyendra Singh