Hi team,
I am escalating this issue because it could not be solved by customer care team.
My distributor id is 12902269. I ordered product worth rs. 5191 on august 9th.
2x nutralite daily 120 +30
1x sa8 liquid
Free stuff 200gm protein
Of these items i only received 1x sa8 liquid and 200gm protein.
2x nutralite daily was not in the parcel.
Immediately after opening the parcel i notified my upline who suggested me to lodge a complaint with customer care.
I lodge complaint with customer care and complaint number is as follows. Aie-386286-q3n1p5.
I never received any reply from customer care regarding this issue. It was me who has to follow-up over and over again.
On wednesday when i spoke to amway executive he said that it was partial shipment as product was not available with the warehouse and will be shipped once its available to that i requested him to not to ship the product as i cannot wait further and want refund.
Request was raised regarding this but today wheni called executive said that product was delivered and they have delivery report.
I never said that product was not delivered, but it was partial.
Bill that was sent was for all stuff. Now i am left confused as whats going on there.
Cctv footage or product audit report can easily help to know if it was packed along with the other products.
In case my order was fully packed kindly send me cctv footage and product audit report so that i can file case against courier service. This is clear case of forgery.
If these are not available i will be forced to sue amway in consumer forum.
I sent this mail to amway dcs team, girl name surbji called and spoke to me on 12th and said this issue is faced by many and she will help. She gave me an option to take daily multi 120tabs 2 pack and forget about the 2pack of 30 tabs as its not in stock. I refused and gave her option to send me 1 pack of 60 tabs in case 2 pack of 30 tabs are not available.
Post that she said she will get back to me but in vain, they never called back again.
Regards,
Vikram singh
[protected]
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