Aquaguard Eureka Forbes — Machine faulty and Not suitable for water

Address:	Chennai, Tamil Nadu
Website:	www.eurekaforbes.com/Product/Water-Purifiers/Aquaguard

Im John from Chennai We bought new machine August 2015 the machine name is Dr. Aquaguard Water Purifiers Magna HD RO+UV it dint even work for a week and we felt the water is not good we called few times to the sales person and the person who installed the Machine both gave lame excuses to come to our house to check teh quality of water and we called one of my friend and request to check the water quality. shockingly he told us the input and output are same and we have been drinking dirty water which was later found the throat issues with my parents were due to this. After that we started calling the sales person and he told us to call customer service. Here comes the worst Customer Support experience ever.. everyday we called and the representative ask for complete story and they promise to send technician by today nobody turned up and I had complained each and every day to finally i spoke to senior technician and he told me that he will arrange Almost a month the technician arrived and he tested and told us this Machine is not suitable for this water and dint even tell his name to my mom and just told her that i will send report to change machine. Now more than 2 months i called call center and i was told that request raised to replace the machine I asked them back will it be new machine or different model the answer is we don't know and we sent request to another team and its pending for approval. so i waited until today 6 Oct 2015 and still same answer I told them that I don't need your service and I need my money back so the senior person raised a request 93039025 and gave me reference number. I'm not sure how many day or months its gonna take. please take action and let know how to proceed. Thanks