Aquaguard & Ion Exacense Pvt Ltd — Failure to deliver service under amc

I have taken 2 years warranty from ION no one come to service and no proper customer care service. Very very bad and worst water service

I also got cheated by ION exacense they told to replace filter of Dr Aquaguard but its local companies charged for 1200 which is worth of 400 only.
they are all cheaters . they are looting peoples in the name of AMC and service .pls be aware if you get call from these numbers like [protected].

fraud 420, case is in court

Same thing happened to me from ION EXACENSE. They took 9k replaced some fake products and filter itself stopped working. I blasted to them and also to eureka. Asked eureka for refund. It is there responsibility to keep track of these fraud companies or it is there responsibility to call customer and take care of service or eureka itself is a fraud. If Eureka is not compensating, Then I will register police complaint on both. If anybody looking to raise complaint please support me. We will raise complaint as a group, Then they will come to know

Hi All

I am one of the victims of fraud like all of you, played by Ion Exacense. I am contemplating of lodging a criminal case with Jayanagar Police Station, sooner for cheating and criminal breach of trust and get them nabbed. Anyone willing to join me, can reach me on my mobile. I am an Advocate and my name is Harish and you can reach me on[protected]. I may not answer your call if I am in the Court. You may leave a message on my mobile so that I will revert to you.

Simultaneously, we can also file a complaint before the Consumer Forum and also flash the news in the Media to alert the general public at large from falling prey to such bogus and fraud company.

Your Technician Diwakar, ION Exacense Pvt. Ltd. had done the servicing and replaced the cylinder on March 12, 2020. He even took an amount of Rs. 5530 towards AMC for three years. He seems to have damaged some part and from then the water filter is not working. I am trying to reach him continously, he does not pick my calls.

I have spoken to the toll free number no. of times asking them to send someone to attend to this but and neither Diwakar nor anybody else has turned up till date.

I need you to send someone to look into this and help us resolve the problem, else i will have no option but to escalate to the higher ups or go to consumer forum.

We also recently fall into their trap. We called eureka forbes official number but somehow these folks turned up and we didnt pay much attention and bought the 2 years AMC. Then for next service when we call Eureka, they said these folks are not authorized and cannot honour the services.
So i called the 1800 number published in their service contract, they keep saying we will send the technician in 24 hours but no one turns up. Finally after multiple calls, one technician called us and asked whether he can come and we said ok, then he asked whether we have AMC, we said yes, then he dropped the call and never turned up.

It looks this Aquacare (ion exacense) continue to cheat customers.

The filter they changed was duplicated and it went bad in 3 months and they never turn up to replace or do any service. I am also planning to complain in consumer court, If any body has done that already, i will happy to join and contribute.

I called Aquaguard customer care to buy AMC and after a while I got a call back saying if you enquired about AMC and all details were correct as if this company tapped my phone call which I made to Eureka Forbes. Then the technician came and he checked the Aquaguard and said these filters need to be replaced and its covered in AMC. I asked him to ahead. I asked and reconfirmed with him if he is from Eureka Forbes Aquaguard company. He said Yes. When he gave me the receipt, it was from Aqua Care Insurance. When I asked him whats this, he explained that Aquaguard operates their services with Aquacare and we are the one who provide the services.

With in a month i got a problem and i have compiled to them and they took the complaint but no one is attending. Later i got to know that Aquaguard is not doing service over Aquacare. This is the cheating done by Aquacare .

These fraudsters should be sued by Eureka Forbes or legal entity should take some strict action against this fraud company.

This is completely fooling customers.

Person name: Udaya Kumar
Ph no: [protected]

I have paid 9000/- vai gplay to him to get 2 years EMC. I request consumer team to help me and recover my fee and also make sure that this fraud company should be closed and pusished.

This is regarding the transaction that has happened on 28th june20 of Amount of 9250/-,
Initially we have got a call from one of your company person saying that they are from Authorised Aquaguard, we were
told that you are providing services to Aquaguard but after doing this transaction we came to know that it's not an Aquaguard company but its some Ion Exacense Pvt Ltd, By the time when came to know that its some fraud company, we have called next day immediately and requested to cancel this transaction and refund our money back but we didn't get any proper response from your end

4. This water purifier is veey good product.I love this purifier because this purifier is technically good and I thinks

this purifier is cheaper to compare other purifier.In my area people are facing many problem to pure drinking water but when we know about purifier we buy and use this purifier then we are solved our pure drinking water problem.This purifier is problem solving machine.I think this is the best water purifier machine in this time.We thanks to water purifier who slove our many problem of water.

This is a fraud company, paid amc for three years. Nobody turns up for servicing after taking the money. I got to know they replace fake parts of the water filters. When I am asking for refund, these fellows disconnect the calls. Their numbers are [protected], [protected], [protected]. Please aware with these fraud people.

Please do not call this number ...they are cheating very badly.

I would like to inform Eureka Forbes, how these people are getting registered mobile number with you.

Even we got cheat and they wont provide any info.

Highly disappointed. They are not even picking up phone or responding to e mail.

lahiri

My Name is Sridhar and my registered no. is [protected] / [protected],

Please note we had requested for an Change of Candles from your registered contact nos, , of Eurekha Forbes, We received an Call from Eurekha telling we shall come tommorrow, to our surprise, same day and an technician called Harish with mobile no. [protected] had visited our house and changed the 3 Candles and collected a sum of Rs.5200-/- (Attached Invoice)

After a short while an person from Eureka Forbes had called, asking if he would come for the service, we told him that it is already done, and we told him, he told us that this guys are fraud and a total of 5 candles needs to be changed, there have fitted duplicate candle,

My question is how does Aqua Care /IOn Exchange come to know there is an service request from my end

After various calls to there call centre of ION EXCHANGE, their have given there Manager Named Vinod -[protected], he promised to change the same, but not responding now

How do we deal with it, and your action on this

Kindly let us know the future action, else i would reach out for an FIR against your organisation

I took AMC for 3years on February 2020, as insisted by technician, which is in my Bank record, no details send by the service company nor no one turned up after repeated calls, In November 2020, one technician came wrongly fitted candle, it's startedleaking after sometime, no one responding repeated calls, so no use people don't go for AMC, they collect money and do nothing, how many people falling in this net? So I amplacing complaint with this regards-ShobhavathiRajendra

ION Exacense is a fraud Company and not an authenticated agency from Aqua Guard. They have given me AMC which is suppose to be expired on 12/06/2022. However they clearly denying now saying that my AMC is expired and any service hencofrth is chargeable. I am going to give a police and consumer complaint on this immediately.

And upon enquiry, those female staffs from Bangalore Office were so rude and do nto know how to respect the customer. They are now not reciving the calls nor responding

Hi this Shiva Kumar from Bangalore,

On 26th June 2021 1st I call to aqua care in jayanaga 8th block I raised the complaint my wAter filter tap is broken, they come on 1st July 2021 but they did not carry the tap I asked them why he said forgotten be bringing, he said that I will send on 3rd of July, so I called to costumer care to remind them, so Evey day I am calling to customer care they really to me I will send, but as on today the problem was not solved, I am sharing the my service request slip.

Looks like this company is still continuing to operate and selling AMC under false pretexts.Trying to contact them for Two days without success.

I am Dr. Murthy. I purchased an Ion exacense water purifier 3 years back. I am renewing my AMC every time since then. But every time I am finding very difficult to get the service done at regular interval. Some time I have argued and literally fight with them over the phone to get the work done. This time they were supposed to come and replace the candles and filter as the last service our previous contract. They have not contacted me till the end of the contract date. When asked they say no technician was available due to covid. Now the say you renew you contract to get the work done and get the filter and candles changed which they were supposed to have done before the expiry of the previous contract which means they are purposefully cheating. This is the second time they are doing. They dont have curtasy to answer the repeated phone calls I am doing. Only interested in collecting the contract money and forget the customer. Be careful about these frauds.

Customer Code 5040 - Technician visited on 16th - collected the amount and said will solve the issue by getting the replacement part (coil) the next day for the complaint we had raised - of water dripping.
Both technician and office not picking up the call from yesterday. Same response happened last time also.
Already had bad experience of AMC and decided not to renew the offer which looks good only on paper as there is no service. Please check the bill provided - if it is genuine. Website and phone number both don't exist. Kindly check and do the needful. Can provided technician and office - name and number if required.