[Resolved] Aquaguard — Product delivered late and has not been installed yet

ashishaleo

Address:	560100
Website:	www.rowaterpurifier.in/index.php?id=aquaguard-magna-nxt-hd-rouv

Hi,

I have purchased Aquaguard Magna Nxt HD RO+UV on May 6th. While placing the order i was assured that the product will be delivered to be on May 7th and be installed on the same day. This was not adhered to and the manager Kumaresh ([protected]) assured me that the product will be delivered to me on Tuesday i.e May 9th. This was not adhered to either. After calling the manager multiple times the product was delivered to me but since then it has still been lying at my home unboxed because Kumar and his team did not turn up to my house on the decided time slot. I have been chasing Kumar and his team to come over and install this but this has not happened till now. I am fed up of this and want to cancel this order. Please do the needful Thanks!!

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Jun 15, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Eureka Forbes Customer Care's response Dear Ashish,

Please share your contact details/customer ID and my team will connect with you soon to address your concern.

Regards,
Anita

Verified Support

May 14, 2017

Eureka Forbes Customer Care's response Dear Ashish,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

May 15, 2017

Eureka Forbes Customer Care's response Dear Ashish,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita