[Resolved] Aquaguard — replacement of recently purchased and installed ro

anildbg1980

from Delhi, Delhi

Address:

T 402,The Hyde Park, Sector 78, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchased an aqua guard enhanced ro+uv+uf+mtds which was installed on 1st august. During installation problem related to water leakage and health indicator was found. Still product was installed after fixing water leakage but after 2 hour of installation, leakage problem again started. When same installation person visited again then he found that one of the filter was chocked. So i decided to get this product replaced and i called customer case 3 times since then in last 4 days but no one has contacted me for replacement.

My family has to depend on water bottle purchased daily. Please get it resolved as soon as possible.

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Sep 12, 2019

Complaint marked as Resolved

Expected resolution is not given yet. A service engineer visited 1 month ago and serviced the RO and assured that now no problem will occur again. And if problem reoccur then they will certainly replace. Soon after the service, next week leakage again happened and I informed then and asked for replacement. But almost 1 month has happened since then but no solution. Please help me. My family is bound to drink possibly non-filtered water due to recurrent leakage issue.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Eureka Forbes Customer Care's response Dear Anil,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Anita

Verified Support

Aug 08, 2019

Eureka Forbes Customer Care's response Dear Anil,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Verified Support

Aug 09, 2019

Eureka Forbes Customer Care's response Dear Anil,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita

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Comments

Prabhakar Patra

from Mumbai, Maharashtra

I have complaint 2 times because of the aquaguard is not working.complaint no is
[protected], [protected]. Till today no one has attempt this problem.The service is not satisfaction.

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Prabhakar.

Your request has been escalated to my service team in Rourkela. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 14, 2019

Verified Support

Dear Prabhakar.

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita