[Resolved]  Aquaguard — Service for installation pending, despite promising each time - PUNE

Address:

Pune, Maharashtra

I got transferred from Bangalore to Pune. I did not had any problem with Aquaguard services on Bangalore, they committed and came and did their work in time I called Aquaguard Pune on the following number[protected] on02/06/2014, and after await of 3-4 minutes a gentleman took all my details over phone and told me that technician will visit my place withing 2 working days. I waited till 4th and called back aquaguard and I could connect only after calling 4-5 times and waiting for 7-8 minute each on 4th evening, to my surprize, the gentlemen on the other side said, THERE IS NO COMPLAINT/INSTALLATION REQUEST FROM YOUR SIDE SIR I thought could a mistake and said please log in a request, He did logged in a request on 4th June- Request no:[protected], and said the same this that a technician will visit you r place in two working days, which did not happened again I had no option but to call them back on 6th evening again for 4-5 time trying and 7-8 minutes of average waiting tme for call to connect and the guy on the other side said, " Sir no body contacted you ? Sorry, I will make sure the technician will come between today/tomorrow. NO one came on 6th or 7th even, I lost it and called Aquaguard again, got frustrated as the calls were on waiting always saying " your call is important for us" ...I don't thing so, the service centre here does not even care for the customer, how much problem he is into and all. The the call connected, again same stupid promise that it will come. I waited till 15:00 Hrs and then called again, it connected after 10 mins, a lady picked up the call and told me - Platinum services will come to you sir, I will ensure they come, Still till 18:30 no one came on 7th as well, I called again it connected in 8-9 min, I had no option but to talk in a harsh tone with the lady, she gave me the direct no.([protected]) of the Platinum service, I called them atleast 7-8 times no one is picking up the call, I called aquaguard again, she said on being told no one is picking up the call, She was giving me yet another no. i told her, please do this yourself followup whatever I need the service, she again promised, me that SHe will ensure that The technician visits my place 7th evening on 8th morning, Still no one came or contacted ? Request to please take actions against the Pune Aquaguard, service centre This is really frustrating, pathetic. If aquaguard cannot give service, why to have service centres, Pathetic service and response, Aquaguard, has one more dissatisfied customer, Promised and not delivered for straight 6 days, the consumer is going to market, buying water and the aquaguard lying idle. No option but to call a fitter from market and get the aquaguard fixed by him, Pathetic Aquaguard, Pune. Disgusted from your service, I will suggest my friends and relative never to buy Aquaguard