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Eureka Forbes

[Resolved]  Aquaguard — terrible customer service

We have purchased aquaguard genius machine two years back. From that day onwards we are facing lots of problems continuously. We have also paid for amc but in spite of that we are not getting proper service. We have registered for machine not working complaint on 25 nov 2017 but the problem is still not resolved because the company people say they don't have new filter parts which have to be replaced. Besides if we call helpline there is a recorded message which registers your complain nobody picks up the phone. It is a very bad experience with this eureka forbes.
My consumer i'd [protected]
Andhra pradesh
Vijayawada
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Jan 18, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2017
Eureka Forbes Customer Care's response Dear Ritesh,

I've raised your concern with my team in Vijayawada. Be assured, that they'll contact you soon to service your product.

Regards,
Priya
Verified Support
Dec 18, 2017
Eureka Forbes Customer Care's response Dear Ritesh,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

Hi My service req number is [protected]. Its been almost a week, the problem is not resolved.
I have been calling your call center, they say it will take a 12 hrs, but its been almost a week now ther eis no response.
Mohsin Siddiqui
Reply
Eureka Forbes Customer Care's response, Dec 7, 2017
Verified Support
Dear Mohsin,

I've shared your complaint details with my team in Hyderabad. They'll connect with you soon to service your product. Request your patience meanwhile.

Regards,
Anita
Eureka Forbes Customer Care's response, Dec 7, 2017
Verified Support
Dear Mohsin,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

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