Arshopee — Did not received the complete order which was placed

Address:

Mumbai City, Maharashtra

Dear Sir/Madam I had placed 2 orders on 24/12/2014 ORDER Number as follows 1239 Designer Man Combo and confirm free gift along with the order was Mobile Phone (Asus Zenphone 6 32gb) & ORDER number 1248 Electronic Kitchen Kit and confirm free gift along with the order was Mobile Phone (HTC Desire 820Q) on 12 EMI. Even the Shoe, which they have sent, is of wrong size I have requested for 10 number and I have received the shoe of 8 number size, even that also they are not ready to replace. Executive Manisha/Anirudh has taken order. I have recording of the call where they have accepted that they have committed me the same. Now I have not received the free gift as committed (confirm free gift Mobile Phones along with the order) during their call. And the entire amount is been charged in one month instead of 12 EMI’s. I have a call recorded about their commitment that they have committed me the same. I have already inform to Cancel the Order as per their norms if they are not sending me the committed gift but now they are not responding to anything. I have sent an Email for Cancellation of both the orders as per their procedure. Even after continues follow up they are not responding can see the same in trailing mail below. Seeking help to solve my issue. Either I can get the Mobile Phones as per their commitment or else they can take their goods back and refund me my Money. Regards Zishan Shaikh +[protected] Dear Zishan, Thank you for contacting the ARSHOPEE.COM Customer loyalty Team and sharing your concern & Please accept my sincere apology if any inconvenience caused . Please be assured, we take our customers’ problems seriously and glad to hear from you and we would like the opportunity to keep you as a satisfied customer, we will definitely investigate the matter to see exactly what went wrong and get back to you soon. Also, please be assured that our customer care representative will get in touch with you soon with an update on the status of your order. Apologies again for the inconvenience mate. Kindly bear with us. ! Hope to serve you again in the future!! Please do not hesitate to write us if we can be of any further assistance Best Regards, Customer Support Team Email : [protected]@arshopee.com Contact :[protected] AR Solutions From: Zishan Shaikh [mailto:[protected]@gmail.com] Sent: Friday, January 30, 2015 3:14 PM To: [protected]@arshopee.com Subject: Re: AR Solutions - Order 1248 @ 1239 Dear Vimal Kindly check the recording With Manisha on 30 jan 2015 3:09pm. For confirmation of Free gift. Which other customer have received free gift. Zishan Shaikh [protected]@gmail.com On Jan 30, 2015, at 3:00 PM, Zishan Shaikh <[protected]@gmail.com> wrote: Dear Vimal As per our telephonic discussion You will be reverting after listening to the recording of the commitment made by your executive Manisha and Anuridh. And will let me know the action taken against the order by 31h Jan 2015 by 12noon. Zishan Shaikh [protected]@gmail.com On Jan 6, 2015, at 12:24 PM, zishan shaikh <[protected]@gmail.com> wrote: Over and above they have not even taken the size of the shoes. Begin forwarded message: Subject: Re: AR Solutions - Order 1248 From: Zishan Shaikh <[protected]@gmail.com> Date: January 6, 2015 at 12:23:05 PM GMT+5:30 Cc: [protected]@hotmail.com To: [protected]@arshopee.com Dear Customer Care, Please find below the order number which is not been delivered yet. I had placed the 2 order on 24/12/2014 ORDER Number as follows 1239 Designer Man Combo and free gift is Mobile Phone (Asus Zenphone 7 32gb) & 1248 Electronic Kitchen Kit and Free gift is Mobile Phone (HTC Desire 820Q) on 12 EMI Order has been taken by your executive Manisha/Anirudh. Know when i spoke to customer care executive Gurpreet on 6th Jan at around 12 noon, he is not aware of the free assured gift along with the order which he say is not mention there. He has given a tracker ID N[protected] & N[protected] which i am unable to track the same. If the consignment reached me without assure gift i will return the consignment. Kindly response on the mail and do the required needful at earliest. Regards Zishan Shaikh [protected] On Dec 24, 2014, at 1:07 PM, AR Solutions <[protected]@arshopee.com> wrote: AR Solutions Thank you for your interest in AR Solutions products. Your order has been received and will be processed once payment has been confirmed. Order Details Order ID: 1248 Date Added: 24/12/2014 Payment Method: EBS Shipping Method: Raccomandata Shipping Rate Email: [protected]@gmail.com Telephone: [protected] IP Address: 120.61.62.17 Payment Address Shipping Address Zishan Shaikh F-163, Dreams the Mall, L.B.S Marg, Bhandup (West) mumbai 400078 Maharashtra India Zishan Shaikh F-163, Dreams the Mall, L.B.S Marg, Bhandup (West) mumbai 400078 Maharashtra India Product Model Quantity Price Total Electronic Kitchen Kit AREKK 1 Rs.10, 999.00 Rs.10, 999.00 Sub-Total: Rs.10, 999.00 Raccomandata Shipping Rate: Rs.0.00 Total: Rs.10, 999.00 Please reply to this email if you have any questions. Team By ARShopee.