[Resolved]  Ask Me Grocery — Cheating consumers with unfair practices

Address:New Delhi, Delhi, 110059
Website:consumercomplaints.in

I purchased few items from askmegrocery.com vide order no AMBAL[protected]. Under this order they supplied me 7 packets of Amul Cow Ghee and charged me Rs 1242.50 for that. Instead of Cow Ghee they supplied me Amul Desi Ghee. I came to know from Amul company that they don't produce any cow ghee, It means askmegrocery.com are fleecing the consumers by giving wrong facts of the products. Similarly I purchased from them Patanjali Cow Ghee 1KG pack whereas they supplied me 1 lt pack, they are openly making fun of the weight and mearument act too. The most important thing that they do not issue any invoice to the consumers and fleecing the VAT department too by selling their products on service challan only. Their customer customer Care department has put my complaints in their Dustbin
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Aug 9, 2021
Complaint marked as Resolved 
Ask Me Grocery customer support has been notified about the posted complaint.
Complaint comments 

Comments

We apologize for the inconvenience caused. We would like to inform you that as per our company policy if you are handed a wrong product then you have the option to ask for a replacement, which is arranged within 3 days of delivery for free of cost. Askmegrocery.com gives 3 Day replacement guarantee for all physical products ordered through the website. You may also refer to our policy section http://www.askmegrocery.com/home/faq.
Additionally, Patanjali Cow Ghee comes in a pack of 1 ltr, however, 1 kg mentioned on our website is a technical glitch which has been forwarded to the concerned team for rectification. Thank you for raising this matter and giving us an opportunity to perform even better. Should you have any further questions in this regard, you may write back to us at [protected]@askemegrocery.com.

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