Ask Me Grocery — Payment not refunded in Account since 2 months against failed order

Address:	New Delhi, Delhi, 110001
Website:	askmegrocery.com

I have made two transaction from ask me grocery first transaction detail is dated 17/07/2016 11:19:15 17/07/2016 73355 NET TXN: PAYU [protected] for RS 2, 303.50

and second one is dated 17/07/2016 12:53:12 17/07/2016 80787 NET TXN: PAYU [protected] 2, 303.50

Both transaction have been failed but payment have been deducted from my account with the above reference.

I have made a compliant to ask me grocery for that. They have refunded first payment in my account. but second payment is still pending .

I have followed up with their customer care number n number of time. they always tell that it will be refunded soon but nothing done so far

its been more than a month..