[Resolved] Askmegrocery.com — Money paid by credit card but no delovery and no refund

sanjiv11

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi
Website:	wwwaskmegrocery.com

I have confirmed from my banker that amount of 2629.20 has been claimed by YOU on 11.10.15 whereas order by me was placed on 9.10.15. But neither you have sent me delivery nor you have refunded the amount.I have called up your helpline no umpteen no of time for refund of my amount, they say you will receive call back in one hour, but except on 17.10.15 when call came and got disconnected, never any call had come. I have not been refunded the amount despite so much efforts, am harassed and disturbed by your poor response to customers. Please attend immediately and confirm refund . sanjiv kumar gupta [protected]

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Complaint marked as Resolved

Verified Support

Dec 18, 2015

Ask Me Grocery Customer Care's response Dear Sanjiv, We regret the inconvenience caused. Please share your order ID/ complaint no. in case your grievance hasn't been addressed yet so that we can quickly assist you with your refund. Thanks, Team askmegrocery.com

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Comments

syedasif

I placed 2 orders and below are the order numbers
AMBAL[protected]
AMBAL[protected]
I received my salary on 1st and placed my grocery order and made my payment close to Rs. 10000. Order was confirmed.

After 6 hours, to my surprise, order was cancelled without any reason or information. Now, when I asked for refund, I'm being told that it will take 7 to 10 working days. I have no money to order the grocery from elsewhere. I'm not comfortable to borrow money from anyone. There is baby food ordered too. I am totally disappointed and have no idea how to manage my groceries until I get the refund.
When I called the customer care to complain about this, they completely denied to give me any resolution and neither did they provide any reference number for the complaint that I raised. I kept on pleading that I have no money to order the grocery for the month but the customer care representative was very insensitive and did not care about my problem.

syedasif

I am still waiting for the reply