Askmegrocery — Rotten/wrong product received - order no. ag[protected]dtd. 04.05.16 complaint dated 08.05.16

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askmegrocery.com

I ordered 3 products on 04.05.16 from askmegrocery with a promise to deliver within 6 hrs. I received it on 08.05.2016.
1. Coconut water active mfd : 28.01.2016
When i opened one from the pack of 6 bottles, it was rotten and affected my throat very badly with a very bad taste. It has 6 month expiry from the date of mfd which is in this case 28.01.2016. Another product i ordered ashirwad multi grain aata but i provided ashirwad sharbati, and some 3rd jadugar poha instead of aahar poha., when i opposed, the delivery boy promised me to replace the same in the morning, i wrote the same about multi grain aata on their copy of invoice. When next morning i got the one bottle opened, and got it rotten, i informed at that moment only to the delivery boy (Who promised me to replace the same too), at the same day, i informed to askme and registered the complaint too. Since then i am continuously making complaints and getting same the answer. 1. Complaint registered 2. Wait for some time, you will get resolution, but till the date no avail from 8 may to 27 may 2016. Today also i got call from ajay (Before navin, anuj,... Atleast 10 people in reply of my more than 10 complaints for which they kept me hold for around half an hour in each of my call to re-register my compliant.); promising the same that you would got revert./resolution as early, wait for some time, when asked 'when' he said under expiry product ki responsibility hamari nahi. I informed him that atleast seal packed bottles with your batch number etc. Atleast must be replaced, returned or refund back, but they have no proper answer.

I ordered 3 products and all three are either rotten or wrong

I request whatsoever is possible 1. Whether they must take it back.2. Replace the items with the right one or atleast the rotten seal packed bottles must be taken back. 3. Refund the whole amount for all three products
4. And finally if this cant be done, they must take it their wrong product and let them not refund my paid amount of 1216/- but atleast i wont be harased to seeing that in my drawing room sofa.

Online made-order details are as under :
My order date and details are as below :

Thank you your order has been placed | order no. Ag[protected]
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Order details
Order no. Ag[protected]
Order date 5/4/2016 11:18:01 am
Order status
No. Of items 3
Time slot n/a
Total amount (Rs.) 1281.00
Shipping charge (Rs.) 0.00
Net total (Rs.) 1281.00
Payment made 64.05
Payable amount 1216.95
Shopping detail
Product image quantity unit price
Real active coconut water 200 ml 25 40.00
Ahaar poha 500 gm 1 52.00
Aashirvaad atta with multi grain 5 kg 1 229.00
Payment detail
Cod pending 1216.95
Coupon paid 64.05

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Their promise is as under:
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Askmegrocery gives you enough reasons to shop here
1. Open delivery
2. Dedicated delivery team ensuring delivery in 4-6 working hrs.
3. All products below mrp
4. Cash on delivery available
5. No question asked return policy
6. No minimum individual category cart value
7. Manage your monthly grocery
8. Multilevel quality checks before delivery
Grocery shopping is now a cakewalk with askmegrocery.com. Buy grocery online at askmegrocery.com and experience a hassle-free journey, right from payment to delivery.
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Please help me out to atleast face this trauma since 04-08.05.2016