Aspire Home Finance — Over paid amount

I have taken loan from bank 137500 in 2018.still amount is showing 135600.when I asked them why my amount not reduced they said first 3 years you paid pre emi.in 2020 your emi was started.suddenly aspire increased interest rate and also my EMI date from 15th every month they made 5th of everymonth without intimation.

If I have money in bank they bounced the emi I don't know how .lots of problems with this bank.they don't want listen anything from anyone.
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