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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2090365
Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - Unsatisfactory performance of Asus Zenfone 5

User
 Vijeta Deshpande on May 26, 2015
Recently I bought Asus Zenfone 5, but the phone is getting over heated from the very first day. Being precise when the phone is charging, when Wi-Fi is on this phone heats up drastically. Even 2110 mAh battery is not sufficient for the phone. I am very disappointed with Asus....
Complaint comments Read comments Complaint category Mobile Handsets

Asus Zenfone - Complaint against Asus Zenfone

User
 Srv1234 on May 26, 2015
i bought asus zenfone at 25-08-2014.this mobile is many problems are there 1.mobile heated 2.automatically battery discharged. 3.charger is heated. 4. mobile automatically switched off. please solve these problems After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From Asus Zenfone Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Service taking long time to replace part

User
 Bikram Roy on May 25, 2015
Hi, I bought a brand new Asus ZenFone 5 in the month of February, 2015. After only 3 months of use the main speaker is not working. I noticed it first when I saw missed calls and later that even when the phone is on sound mode its not ringing. I played music player and tried everything that make a sound but there is no sound. For the same I already submitted my phone in Compuage Infocom Ltd (Kolkata- 700001) on 21/05/2015. At the time of receiving they told me that it will take 4-5 working days, but today when I called for the status they told me that the speaker will reach in Mumbai in 10 of June...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - taking long time to repair asus zenfone 5

User
 ER Sumit Singh Choudhary on May 23, 2015
mene iske jaisi ghatiya company aaj tak nahi dekhi ek mic badlne ke liye inhe 10 ya 15 din lag jatee haiii mein inka asus zenfone 2 lene wala tha par ab nahi lunga jo company apna customer ko time pe service nahi de sakti uska product lene ka kya fayda...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Complaint

User
 Toni Joseph on May 23, 2015
Dear Sirs, I am writing to you to complain about the Asus Zenfone 5, I bought from Flipkart the online store on 16th January, 2015. I have been a loyal customer of yours for the last 4 years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. The mobile telephone I ordered was the latest smart phone, the Asus Zenfone 5, 16GB My reasons for choosing this model was that you advertised it on your website as having Corning Gorilla Glass, 2 GB RAM, etc... but within a period of 4 months its screen display...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - bad after sale support

User
 kstkrish3 on May 22, 2015
I starting having some issues with my asus nexus 7 during the month of august 2014 so i submitted it in one of the sevice centers of asus for which i had to travel to raipur as there were no service centers in bhilai where i live. On reaching there they said that it was out of warranty but according to the bill it wasn't so it took like a month for me to explain the company that according to the bill i submitted it in time then after a lot of explaining they finally agreed that it was infact submitted within warranty then it took around a month ten days for the service center to identify and rectify...
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - Misleading Indian Consumers During Product Launch

User
 adichaudhary on May 21, 2015
ASUS has mislead Indian consumers by giving wrong information on the launch of ZenBook UX305 model. In the Press release it was said "Asus has unveiled a new 13.3-inch QHD+ ultraportable laptop at 12.3mm in India priced at Rs 49, 999. Asus offers two color variants namely Obsidian Stone and Ceramic Alloy. The device will be available across all Asus Stores as well as on Flipkart starting May 15." Neither is the configuration the same as said during press releases (e.g. screen resolution of 3200 x 1800 pixels, includes 512GB solid-state disk and 8GB RAM) nor was the product available on 15th May...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - about asus carvice

User
 halim pathan on May 20, 2015
my asus mobail zenfone 5 is not proper work 1. battery backup is only 2 - 2.30 houres 2. during call mobail is autometicly off and on 3. when audio and vidio and other media file start then sound is not heyring (no sound) 4. during call mobail loudspeekar mode is not working i have allredy 7 time (4-5-2015 to 19-05-2015) complaint asus cousmer call center no. is 18002090365 but cusmer acsiqutiv set langvej at this time my problam is as at is complaint detail 19-05-2015 [CASENO=A150594401] 15-05-2015 [CASENO=A150573442] 11-05-2015 [CASENO=A150545186] 09-05-2015 [CASENO=A150538962] ...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - No service from Seller and Manufacturer (Flipkart and Asus)

User
 Vishnu Velguekar on May 19, 2015
I have purchase One Zenfone 5 A501CG 16 GB cell for my personal use (order on 26/03/2015 and delivered on 30/03/2015) but after 10th days phone got problem cell phone battery charger problem and unplugged from charger (phone got charges with out putting charging phone shows icon of charging) so that i had mail and send return request as base on 30 days replacement ... but flipkart not bother to take that return request on dt. 13/04/2015 (i have all mail correspondent also ) and event that they not send any mails or event call also ... ihave called up soo many time to them ... event i wasted my frnds...
Complaint comments Read comments Complaint category Online Shopping

Asus - Complain about delay in repairing the product

User
 manish mishra 0683 on May 19, 2015
Hello Sir/ Madam, I am Dr Manish Mishra, MD. This is to inform you that I bought a Google Nexus 7C Tablet through Flipkart on 4th Jun 2014. The product was working fine but in the beginning of this month the screen was just flashing the GOOGLE logo & doing nothing. Finally I gave the product for repair to the following service centre : F1 Info Solutions & Services Pvt Ltd 205, Ashok Bhawan - 93 Nehru Place, New Delhi -110019 I deposited the product on 2nd May (RMA No.- ING2550003, Serial No.- E3OKBC022861) & was told that I will get it back in 5 working days as there is some problem in...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Taking Long time to Replace parts even in warrenty period

User
 Linju George on May 16, 2015
I have a display issue with my two month old Zenfone6 and gave your service center to replace display. Its been long time so far and the display not yet changed. Its hard to waste time for this replacement. Please kindly do the needful to get my fone back as soon as possible Thanks Linju 8907824392...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Speaker not working

User
 Hannah Sajeev on May 14, 2015
Hi, I bought a brand new Asus ZenFone 5 from flipkart and I recieved it on 25th April, approximately 3 weeks back. Exactly after one week that is from 2nd May, the speaker is not working. I noticed it first when I saw missed calls and later that even when the phone is on sound mode its nor ringing. I played music and tried everything that make a noise but there is no sound. The volume is on maximum. I need a solution at the earliest....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Zenfone 5 Battery drains very fast even after replacing Main Board

User
 Ajay Bhuvishu on May 13, 2015
Disappointed with my very first ASUS product Product: Asus Zenfone 5 Order date: 1/4/2015 Source: Online (Amazon) I bought this smart phone with a huge expectation and had an issue where the battery will drain very quickly and I was told to take the mobile to the service centre. Service centre people said that the Main board was defective and they have replaced the main board on my phone which should not be the case for a brand new mobile within 1 month of purchase. The problem is that the issue is still not fixed and the battery is still draining very fast than before.I did ask them to send...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - REPLACEMENT

User
 asnsns on May 8, 2015
WILL SOME ONE REPLY ON THIS EMAIL?????????????????????????????????? I NEVER SEEN SERVICE LIKE THIS...NO ONE IS REPLYING FOR MY EMAIL... WHY YOU HAVE SERVICE IN INDIA ...I WANT A ANSWER...FOR MY PHONE... WHO IS THIS RAMESH CHAND AND A WAHAB...THEY DO NOT HAVE TIME TO REPLY ON EMAILS... WHY YOU HAVE FORWARDED THIS EMAIL TO THESE IRRESPONSIBLE PERSON WHO DO NOT HAVE TIME FOR THE CUSTOMER... ??????????????????????????????????????????????????? ???????????????????????????????????????????????????? ??????????????????????????????????????????????????? On Thu, May 7, 2015 at 8:58...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Battery not getting backup

User
 damodarb on May 8, 2015
Hi dear customer care, I am purchased Asus zenfone5 last 2months back, am not getting battery backup please help me about that because am not getting half day also am not using any applications or anything am only using recieved calls....
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Nexus (ASUS manufactured) models stuck on Google screen - Booting Issue

User
 Senthilkumar_K07 on May 7, 2015
Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1 via OTA. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus service centers not working -ING2530556

User
 dinesh2kmr on Apr 30, 2015
Hi Team, I am using Asus zenfone 5 about since last 6 months, and my hand free is releasing electric current, So i visit in 1 april of asus service center - Namrita Dhar F1 Info Solutions & Services Private Limited. | Ashok Bhawan, Building No.93, Nehru Place, New Delhi - 110019 Hello: +91-011-41005853 Email: namrita.dhar@f1service.asia, But till now i have not getting my Hands free as well as a single call from service center side. my complaint no. is ING2530556. So this is too much late for me. please help me on this issue. Very poor service of asus service centers. Regards Dinesh...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Nexus (ASUS manufactured) models stuck on Google screen - Booting Issue

User
 Senthilkumar_K07 on Apr 29, 2015
Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Nexus (ASUS manufactured) models stuck on Google screen - Booting Issue

User
 Senthilkumar_K07 on Apr 29, 2015
Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - error message "unfortunately android stopped working "

User
 Sarita ds on Apr 27, 2015
Hi I had brought a new Asus Zenfone5(A501CG) in December 2014, but its getting restart automatically and shows an error message "unfortunately android stopped working " what should I do please help me out I had paid 10, 499/- didn't expect this type of service, sim slot also defected always shows install sim cards which allready present...
Complaint comments Read comments Complaint category Mobile Handsets

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