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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - zenfone display problem

User
 VenkataPraveen Gajula on Dec 19, 2014
I am using zenfone5 (A501CG) having serial numbers SN:E7AZCY900863. which i bought in Sep 2014. Till y'day it was working fine, suddenly a dot was appeared on the screen and with in a hour it spread across the screen. Display was gone, we don't have any crack on the external screen. I am able to attend the calls, it seems that problem is with the display. I trusted in ASUS and bought this mobile. What should i do now ? i have been complaining about this problem from a week but there is no proper response from the ASUS customer care center....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - New Laptop Dead on Arrival, No Repair no exchange

User
 Mukeshbabukain on Dec 19, 2014
I purchase the ASUS laptop through ebay on 30/8/2014 the item (paisa pay id 37251103327) was delivered to me on 3/9/2014 or 4/9/2014. As I opend the laptop and used it first time, it was not switching on no power at all. I contacted the seller and told the issue. The seller gave me an address of Asus Service center in Delhi and show it to them. I followed the same process as told by the seller. The Asus Service Center gave me DOA and sealed packed the laptop again after 4-5 days and told me return the both to seller. I contacted the seller and told him to replace the item. The seller told...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Asus - ASUS ZENFONE DISPLAY PROBLEM

User
 VenkataPraveen Gajula on Dec 15, 2014
I am using zenfone5 (A501CG) having serial numbers SN:E7AZCY900863. which i bought in Sep 2014. Till y'day it was working fine, suddenly a dot was appeared on the screen and with in a hour it spread across the screen. Display was gone, we don't have any crack on the external screen. I am able to attend the calls, it seems that problem is with the display. I searched for ASUS service center which around 200KM (in Rajhamundry, Andhrapradesh, India) from my present living location. After lot of struggles i reached there but i didn't received proper response from them. and also i didnt got proper...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus Zenfone 6- Bad Camera Quality Back Camera is 13 MP But Quality is like 5 MP

User
 Ankur Chauhan on Dec 14, 2014
Hi Team, My Name Is Ankur Chauhan and My Contact No. is 8285640542. and email id. ankurchauhan014@gmail.com, 1 Month ago, i online purchased a Asus Zenfone 6 by flipkart.com. but It's Camera Quality is so poor. Company Commented that Camera is 13 MP But The Real Quality is Very Bad (Approx 5 or 4 MP). That's why now i am thinking that. That time, my decision was very wrong to purchase it. Now just i want to know only, that it's a Permanently issue in this handset or a temporarily problem. Which can resolve easily. Kindly Help Me to resolve it. Details are below mentioned... Product Serial...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Negligence of Asus customer care

User
 Saurabh Arya on Dec 12, 2014
I bought Asus fonepad 7 ME175CG on from amazon, in with a minute defect of point scratch on left bottom side of screen. When i called up Asus customer care on very next day, they told me they will ask someone to call for replacement for this damage since its under 6 months warranty period and defect from company only. Till now i have made several calls to this customer care and got no proper answer to this solution. Now the situation is the entire screen has got scrapped and with scratches at whole screen. This is all because of negligence of customer care where it got delayed for around 03 months...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Display not working

User
 Kashyap Kovvali on Dec 11, 2014
Dear ASUS, I had received my Zenfone 5 on 13th of October 2014 (13-10-2014). I have been using my zenfone 5 from the day I got it. It had got hanging problem and the display shows green lines. I used to restart my device when it got hanged and it will be normal for some time. I faced this problem so many times. One's the same happen and I restarted It then only half of the display can be seen. I went to the service center in periria house, secunderabad and asked him what was the problem he simply said that it was physical damage and you cant get warranty for this type of problems. But that was...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Gorilla glass broken of Zenfone 5

User
 kajol1968 on Nov 26, 2014
I am purchase ASUS Zenphone5 Model no.R95709 having dual sim card through Flitkart on dated 3/8/2014 paying amt Rs.9999/-. Both IMEI no. 354853063398584 &354853063398592. Gorilla glass not break but my handset Gorilla glass broken. I am going to Nashik service station he told me to pay Rs.6000/- for replacing the glass. My handset is within warranty so why I am paid for these money for replacing glass. So may I request to u to resolve my handset problem by replacing gorilla glass as early as possible. AKHADE ANIL 13, SHREESAI Zillha Parishd Colony Charwak Chowk, Near Datta Mandir Indiranagar...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus Vivo Tab New - four and half months of waiting still not delivered

User
 Anthuk on Nov 26, 2014
I have handed over my Asus vivo tab grand new to service center in Hyderabad on 18th July 2014. (RMA INY7470059 / SN D1OKAS044607) It is more than four months now. No body responds properly. Every time I am on the phone for more than 45 minutes. They say we are escalating the issue. I have never seen any worst service such as Asus in my life. Please do something and get them to respond to my issue and solve it immediately...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - hi

User
 tusharnerkar on Nov 23, 2014
hello, my asus laptop model no. is x551ca-sx043d is not completely support bluetooth device driver and other drivers then plz send me all drivers in my mailling adress plz help us ... my mail adress is --- tusharnerkar88@gmail.com then send mi and rply with solution when i serach on internet then this is not completly found then plz send me all drivers in my laptop ... or any solution......
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - problem is not resolving by the service center and call center

User
 Zeeshan Rehman on Nov 22, 2014
Dear Sir, My problem is not resolving by the service center and call center (18002090365) i have purchased new asus laptop which serial no is E4N0CV032556141 which date is 1septempber 2014. i am completly dissatisfy with your services. everybody gives my a lots of exuces but not resolved my problems now i just want to replacement of laptop because lots of issue coming from laptop so its product fault and i cant take more risk now i m facing HDD issue wich is not resolve by the asus service center. and lost of all HDD data plz contact me and resolve the my problem. Regards Zeshan Rahman +919058788862...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Diwali offer on purchase of Laptop not received.

User
 kamatkar on Nov 20, 2014
Dear Sir, I purchased Asus laptop Model X552CL-SX019D, Sr. No. E3N0CV018795107 vide invoice no.2013-14/753 Dtd. 04.10.2014 through cash payment from M/s. Pulse System, Nagpur, Maharashtra. In diwali offer schem I won head phone and same was got confirmed from your related section. But till date I did not receive headphone. Please follow up the matter earliest. Regards P.P.Kamatkar Address: D - 122/5, Prakashnagar Colony, Khaperkheda, Nagpur, Maharashtra, PIN- 441102 email: kamatkarpp@rediffmail.com...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - service center-reg

User
 ashokchandru on Nov 18, 2014
Compuage Infocom Ltd Old no. 121, New No.4, Seven street, Tatabad, Coimbatore-641012 I went to the service center foe complaining about the bugs in my mobile phone they just factory reset my mobile aand they said update the phone to the latest version and come back.i just waited for one month after that i got update on lastest versioversion again tha problem raised so, I went to the service center again they are saying wait for the next update and come back they are not responding to me....
Complaint comments Read comments Complaint category Products & Services

Asus - ASUS Zenfone 6 is piece of shit

User
 krish.djn on Nov 9, 2014
I purchased ASUS zenfone 6 and within 2 months of using it, it developed following issues: 1. SIM card not detecting. 2. No mic 3. No USB detection. Got it repaired and within 7 days developed the same issue. I asked for replacement but ASUS support barked about warranty terms and conditions. They are cheating Indians by selling Chinese Junk at 17000 INR. I will never by ASUS and request all to stay away from it....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - non delivery of the issue of return certificate .

User
 avinash rautaray on Nov 7, 2014
Its more than one week and i have not recived the return certificate for my zenfone 5 my rma no. INXP4A0046 . according to company noms the thing should be done in 2 to 3 business days but not done, despite calling number of time no perfect action was taken....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Wi fi connectivity issue

User
 Mayank Rauthan on Nov 6, 2014
Since I bought ASUS Notebook K55VD series, Serial no-CBN0CV34000946A on 08/04/2014, I have been having wi fi connectivity issue, regarding which I have been complaining the company multiple times but still the problem is not resolved. Also when complained again, they told me to approve warranty again as because they consider warranty period from the date of manufacturing (which is of course none of my business) But still I cooperated with them and mailed request for the approval of warranty, but they are not approving that and telling lie about the same matter. I want justice....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - No proper customer support for Nexux 7 tab

User
 Vikram Bilgikar on Nov 4, 2014
We had purchased google nexus 7 2013 version on 27 th may 2014 from flipkart. We used just for 2 to 3 months Later on, it didn't start up at all. We took it to asus service center located at chinchwad pune on 09/09/2014. Since then there was no follow up from their end. It was we who would go to the service center to get updates. We were told that the mother board wasn't working so they had to replace that and they had placed an order for it. We again went after a week and at that time they said secondary mother board wasn't working too and camera too had to be replaced, so it ll take some more...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Asus Zenfone 4 A400CG Battery backup Problem

User
 carlose on Oct 29, 2014
Sir, I bought a Ausu Zenfone 4 A400CG on 25 sep 2014. Iam facing a severe battery backup problem from 1 week. Its battery backup is pnly 2hrs. After 2hrs we have charge it again for the backup. The mobile IMEI No : 352597066308569. So what can I do to retific this problem pls info me immedetely as soon as possible. My Mobile No :08989858690/09487120525. My email address : mervync15@gmail.com. My home address is Mervyn C, MA Stefyn Cottage, 1-42A3, Mathantharai Vilai, Allu Vilai, Chemponvilai Post, Pin 629804, Kanyakumari Dist, TN State. Pls Info me immediately....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Asus - phone after service is not fine

User
 tarun.justin on Oct 28, 2014
I have zenfone 5, there was a problem in my phone it was not getting on 3g, and it all happened after upgrading ur software. After 10 days i got my phone back from service department. And i m still facing issues of 3g . Sometimes it shows 3g networks and sometime it disappear and same withwith 2nd sim also. I was not happy with ur service department also. I request u to pls replace my phone as i dont have patience to go again to service department. My no. Is 9811190540...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - ASUS ROG G750JM DS71 (Please Help ASUS) BSOD-Driver Power State Failure.

User
 Sanjay ROG on Oct 28, 2014
Hello ASUS, I'm Sanjay from India and I want to make a complaint on my new laptop ASUS G750JM DS71. I just bought my laptop from amazon.com from US, New Jersey to India and now in two days after buying my ROG I'm getting this Blue Screen Of Death (Driver Power State Failure) which is happening to all G750JM models and I made researches on this issue and I have found that the Nvidia driver has been causing these blue screens. I request you to solve this issue and I'm really disappointed. I feel like I have wasted my money by choosing ASUS. Please, I request you to fix this issue and please contact...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - SERVICE CENTER FORGERY

User
 amit_1992 on Oct 25, 2014
Myself (Amit Roy Chowdhury), would like to bring to your notice... That, people are being cheated in the company authorized service center (Regenersis (India) Limited., #4, Ceebros Centre, No45, Montieth Road, 3Rd Floor, ( Adjacent To Hotel Ambassador Pallava), Egmore, Chennai). I own a ASUS Zenfone5, no doubt it is a gem made by the company. But, i am having a water spilling problem, which is not covered under warranty.. These guys, in the above mentioned service center, estimated me a cost of INR 1600. for replacing the micro USB sub-board. This happened on 18/10/14. They, told when your phone...
Complaint comments Read comments Complaint category Mobile Handsets

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