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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - Regarding replacement or repair of screen of zenfone 5 under guarantee clause.

User
 Akshya Saksena on Mar 1, 2015
i've purchased Zenfone 5 A501CG through flipkart order No.0D40822055787 dated22/08/2014.The mobile phone was delivered on 25th Aug 2014.On 24th feb 2015, my cellfone dropped on road from my pocket while bending and amazingly its screen broken into pieces.In cellphone specification on flipkart, company claims that this cellphone has ''Powerful Corning Gorilla Glass 3".Kindly resolve my problem and either replace or give alternative solution to my problem under guarantee clause....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Complaint against poor service

User
 santu2407 on Feb 26, 2015
This is to inform you that after three services and ten days of first service, the service centre is still not able to identify the problem. They have changed the motherboard, battery, display but the problem still persists. If this is a manufacturing defect then why don't you replaced the device? Why should I suffer continuously? Today I had visited your service centre at 4:30 pm and left the place at 7:15 pm but the matter was not solved. After my recommendation my two friends had purchased Zenphon5. Now when I am sharing my problem with them, they are scared about your service. The device costs...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Extremely poor service

User
 ranjeevd on Feb 24, 2015
My case number is A150264465 I had placed an order for laptop screen as it had cracked at F1 Info Solution & Services Pvt Ltd, Nehru Place as it happens to be a authorised Asus service provider paid an advance of Rs 7000. I was informed that I could take My laptop. This happened on Thursday 5th Feb 2015. On Tuesday 10th Feb 2015 i was informed that my screen had arrived. The following day i received a call threatening me that in case I did not visit the service centre my screen would be sent back to Asus. On Thursday 12th Feb 2015 I went to the service centre. After waiting for an...
Complaint comments Read comments Complaint category Computer Hardware

Asus - Service quality

User
 Waan on Feb 23, 2015
My 8-month old ASUS laptop spoiled. I sent for fixing at the service center in Thailand since 12 December 2014. It was found that motherboard and touchpad spoiled. I called up every now and then to check the progress. The only answer was ‘still waiting for the parts from Taiwan’. Until a month passed by, I was told that the parts arrived and they will fix but never inform approximate time for fixing. On 19 January 2015, I was informed once again that they are ordering motherboard. I asked that I was told the motherboard was ordered and it has been delivered but I received no answer except,...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - breakage of glass

User
 jrockzz on Feb 23, 2015
hi this is jaswanth, i bought this asus zenfone 5 on august., they said that it consists of gorrila glass 3.yesterday my phone fell from a height of knee and it broke into pieces.if it was a gorrila glass how would it break from such a small height, it even scattered into pieces..when i contacted service centre they are saying it costs 5000, i bought the mobile for 10000,...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Tempered Glass shatter Proof Scratch Guard Protector for Asus zen fone 5 is damage

User
 Sanjay D. Gulhane on Feb 20, 2015
Invoice Number : S 63 FC 3/14-15/233 Invoice Date : 12 Feb 2015 Order No. 4909976560 Suborder No : 6515330893 Respected Sir, Tempered Glass Shatter Proof Scratch Guard Protector for Asus Zen fone 5 is damage so i have replace this Guard Protector Your Costumer Sanjay D. G...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Bought new motherboard for my laptop

User
 Grvsrma on Feb 17, 2015
I have a asus k53sm laptop that stopped working. I took it to the asus service center in askok bhawan, nehru place, delhi. They diagnosed it with some problem in motherboard. They replaced the motherboard and charged me Rs. 14000 as my laptop was out of warranty. Now in just 5 months my laptop has stopped working with the same symptoms as earlier. I doubt they even diagnosed it right the first time or the motherboard they provided was faulty. How many times do I have to keep replacing the motherboards?...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Asus - ZENFONE 5 HEAD PHONE

User
 bhasme on Feb 9, 2015
I PURCHASED ZENFONE 5 JUST 2 DAYS BACK I DID NOT GET HEAD PHONE ALONG WITH THE PHONE ONLY CHARGER I GOT, I CALLED CUSTOMER CARE THEY ARE TELLING HEAD PHONE OFFER IS STOPPED FOR THIS MODEL.ARE YOU OUT OF YOUR MIND IF WE PURCHES 2000/- MOBILE WILL GET HEAD PHONE BUT I PAID 10000/- IM NOT GETTING MEANS ITS PATHETIC.HEAD PHONE IS NOT AN OFFER FOR ALL MOBILE THEY HAVE TO GIVE...
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - USB BODY DAMAGED BY SERVICE CENTER AND HARD DISK PROBLEM AGAIN

User
 binu08 on Feb 4, 2015
I have an asus laptop xa 200 notebook . Before few days it shows the audio jack problem and hard disk voice came out. In service center they keep my laptop approx 15 days and they change the mother board and hard disk and they also damage the USB BODY. Now the hard disk again making a voice. Overall ASUS gives too bad service now change my hard disk again....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Company Scheme not recive

User
 Ashokguptajp on Jan 23, 2015
I had purchased tablet on 2.11.2014 from ME175-1B010A =E7OKBC104818, Gadgey Gurus Pvt Ltd, , G-42 Westend Janak puri new Delhi Name = Seema Gupta Address = D-202A, Mohan Garden, Uttam Nager, New Delhi-110059 Invoice Date = 2.11.2014 Bill No= 290 Till Date no revive lather tablet cover . Company person saying I am sending your lather cover but no response compy side...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Horrible product pathetic customer support

User
 Pooja Shri on Jan 21, 2015
I bought Asus tablet online from Flipkart. Its Sim slots were not working and as the product was brand new, and the problem could not be fixed, the Asus service centre people told me they would replace it. This was in November 2014. Ever since, i have been mailing to them constantly, since calls they seldom pick, but no satisfactory reply has come. Flustered I asked for the replacement of the money, to which they finally agreed and asked for my account details, but havent done anything ever since. I am aghast that the indifference of the Asus people at their own fault. RMA NO : INAW4B0084...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Contact Stopped

User
 S@@B G on Jan 20, 2015
I have bought Asus mobile approximately 1 month ago. but now it is showing a message again and again and the message is unfortunately contact stopped. plz give me the solution other than the software update because i have recently upgraded the version....
Complaint comments Read comments Complaint category Telecommunications

Asus - Zenfone defect no service provided since 3-4 months.

User
 abhishek.k.soni on Jan 20, 2015
Since more than 3 months, my new Zenfone 4.5 inch is with ASUS service centre where it was submitted only after 1 month of use due to defects from day one. They are not repairing, not returning and not even replying to my case ID IND(EN) : Defective product [ID=RWTM201412281933321864-743]...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Pathetic phone i have ever bought

User
 swatz on Jan 17, 2015
I bought ASUS Zenphone worth 13000...but i think its value is only 1000 even less than that...after just 2 months its working pathetic...the biggest mistake i have made buying this phone..cant explain problems because its infinite..Kindly dont sell phone to customers...ur just spoiling your image nothing else......
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus Note book are poor & after sales services is pathetic

User
 rajeevbagga on Jan 16, 2015
I am Rajeev Bagga . I had Bought Asus Notebook D7N0WU04168629F RMA INUG4C0058 From Australia on 23/02/2014 with Global Warranty of one year. I came to India back on holidays . My notebook have problem .I Visited Asus Services Center on 23 December 2014 and service center ordered mother board same day on 23/12/2014 and said they will close this case on 31/12/2014 . Meanwhile i had a word with Mr Ramesh Chand who is working in Asus Delhi office he said that they have ordered the part and part is coming from Taiwan. He given the date they will close this issue on 17/01/2015. So i booked my air ticket...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Complain regarding ASUS zenfone 5

User
 akshayjain692 on Jan 16, 2015
I bought ASUS zenfone 5 in aug 2014, ever since i am facing hanging problem, it keyboard types abnormally. It heats too much and battery is worst. I mailed to ASUS many times they does not resound correctly and give my unit to service center they change the main board, after that also when my phone get updated again it start creating same issues and with that, some times it restart automatically, remove SD card by its own, my apps go in back ground. System UI stops many times. My phone is still in service center and they are saying it will take time I asked ASUS for a replacement but they are...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - MANUFACTURING PROBLEM

User
 akshaykhosla on Jan 15, 2015
i have purchased zenfone 4 400cg from flipkart, On the plastic rapper in which phone is rapped there is not mentioned that gorilla glass is present or not so how can i check that gorilla glass is there or not? because in unboxing video Corning® Gorilla® Glass 3 is written on the rapper in which mobile phone is rapped! so i want to know that from now asus is not printing corning gorilla glass on the rapper or it is a manufacturing problem in my zenfone 4 400cg??? i have uploaded pic of my zenfone rapped in the rapper as you can see that it is not mentioned that there is a gorilla glass display...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Headphones not coming with this model Asus Zenfone 5 A501CG(Gold, with 16 GB)

User
 சுதாகர் ஹேக். on Jan 12, 2015
sir, i m purchased zenfone 5 in flipkart . Just got this phone delivered...Not even started it. Looks amazing but Headphones are not there in the box. Flipkart not providing headphones with this 16GB variant (this info is mentioned in small in their page too). Beware while buying. Even you cannot replace this phone when you have received it without headphone.. amazon, ebay, flipkart also other website not mentioned headset accessories included but i talk asus customer care they are telling headphones is avaliable this model and Asus Zenfone 5 A501CG(Black, with 8 GB) is available headset but...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Laptor charges & battery issue reg.

User
 devapriya3009 on Jan 7, 2015
I am dheventhiran. I have purchased asus laptop in the date of june 2014 in the name of suryoday microfinance. Now my laptop charger totally not working. And my battery backup retail only 30 minutes even fully charged. So I request to change both laptop charger and battery....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Asus Notebook Complaints

User
 pankajc910 on Jan 6, 2015
asus x200MA-kk140D laptop (4th gen celeron Quad Core 2GB Ram) have technical problem in this pice. 1) power button not working properly. 2) we can not change brightness 3) if laptop goes on standby mode. it will autometically reboot. 4) have also some RAM problem...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

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