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Asus India Complaints & Reviews

www.asus.com/in

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Updated: Jan 2, 2026

Complaints 1270

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145

Unresolved

1125

So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝

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Asus India reviews & complaints(1270)

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I have recently bought Asus TUF F16 laptop with 512 GB SSD with preinstalled Windows 11 home software. However, the SSD total storage displayed as per window's application is only 447 GB. While checking in the internet, we got to know that, manufacturer is considering 1000 MB as 1 GB whereas normally 1024 MB is considered as 1 GB (binary conversion).

This was not mentioned clearly anywhere in the product description.
As...

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ASUS Motherboard ke Warranty Extension ki Shikayat
Seva Mein,
Presiding Officer,
Consumer Disputes Redressal Forum
Nashik maharastra
[422002
Dinank: 19 October 2025
Vishay: ASUS Motherboard ke Warranty Extension ki Maang
Mahodaya/Mahoday,
Main [Aapka Poora Naam], [Aapka Address], yeh shikayat ASUS ke kharab motherboard ke sambandh mein prastut kar raha/rahi hoon. Maine [purchase...

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I bought my laptop on October 2nd2025
I am not able to access the Microsoft premium account...

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Just within 1 month of the warranty expiration, my ASUS VivoBook 16X hinge broke. I submitted this issue to ASUS customer support, explaining that many customers are facing the same problem, clearly indicating a design flaw. Despite this, they initially told me I would have to pay for the repair.

I sent them proof — online reviews, customer forums, and user complaints showing this is a widespread issue. You can easily...

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Address: pulikkassery H arpookara west po kottayam

I bought this laptop trusting a brand called Asus. I have been taking my laptop to the service center for over 30 days.
The service center says that the motherboard is compliant and that it will take a while to arrive, but it has been waiting for 30 days for it to arrive, which is very difficult for me as a consumer. My work has been pending for over a month. I work for a company and all my data is on that laptop. A decision needs...

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Have purchased laptop in 20 august 2024 got problem in 10 days service laptop 4 to 5 times btw no problem solved it becomes more and more I tried to replace laptop which laptop has that much issues in three months complaint replacement in asus customer care btw got no response very bad product how can laptop has issue in 10 days it does not solve and it becomes bigger and bigger i want replacement sometimes touch or wifi not working bios...

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I purchased an ASUS TUF laptop (Serial No: R5NRCX01W796193, Date of Purchase: 05/02/2024) for around ₹60, 000. After just about one year, the laptop developed a Wi-Fi hardware issue, despite normal and careful usage.

This is not an isolated case. Thousands of ASUS TU[censored]sers across the world are facing the exact same Wi-Fi failure, including at least 5 people in my own hostel with the same model. Discussions on Reddit (r/ASUSTUF)...

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I am writing in utter exasperation regarding my ASUS G513RM-HQ271WS (Serial No: N3NRKD02372809C). Frankly, the relentless cycle of temporary fixes and technician visits — with over 13 RMAs — has become intolerable. I have attached detailed, timestamped videos demonstrating the following persistent and worsening issues:
Sleep Mode Failure: The system frequently fails to wake from sleep mode — a long-reported problem...

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Address: rr nagar banglore reliancedigital

Website: reliance digital

I have perchased a latop in reliancedigital near my homeshop i need a softcopy of that a personal requirment they are not providing the softcopy olease resolve the problem...

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Address: India

Dear Asus Service Team,

I am requesting repair for my Asus TUF F15 Series laptop (). I am experiencing issues with the body of the laptop loosening and making a ticking sound when opening and closing the lid.

This problem appears to be caused by screws coming loose within the chassis. This is not the first time I have encountered this issue, and I am concerned about the long-term durability of the laptop & nowadays...

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Date of purchase :- 24-April-2024
product registration date :-24-April-2024
product serial number :- R7N0CV03H39227B
sir
I purchased ASUS laptop on 24-April-2024 from Asus laptop showroom and registered the product on Asus website in the same date of purchase.

the product offers 1 year warranty from the date of purchase but when i checked the warranty on online website it is showing[protected] which...

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I have purchased a Asus TUF Gaming F15 2023 Model from Amazon in October 2023 and after delivery in 2 days I found one Screw got loose and came out from the laptop so as a precautionary measure, I installed the same screw back and tighten all the screws but all the screws were already tight, I don't know how it came loose but ok and now in Feb, 3 Screws got missing.

Told the whole matter to Customer Care, they said they will...

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Order ID: OD[protected]
I purchased the product on 3rd Aug 2023, received on 4th Aug and found battery charge issue on 4th and raised return request in Flipkart.

Service request was raised for technician visit on or before 18th Aug but Asus took 13 days i, e, on 16th the tech visited and unable to fix the issue.
Later I came to know the product was out of warranty and also I am waiting for getting DOA cert...

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Address: 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) Mumbai Mumbai City MH IN 400053

Dear Asus,

I am writing to express my profound displeasure regarding an issue I am facing with my Asus TUF Gaming A15 laptop.

The device, which is only a week old, suddenly experienced an abrupt shutdown of its display while in use. In the effort to resolve this issue, I immediately took the laptop to the nearest service center in my city, Aurangabad, Maharashtra.

At the service center, the technicians...

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I have purchased Asus 6Z in Nov 2019, the year when Asus launched its product in India. Recently I am facing issue with Battery and I could not able to get genuine Battery in retail Market. Only 2 service center in Bengaluru not near to my place. Suddenly my Phone is dead and when I visited Authorized center got update from Service center that they have stopped service of Asus 6z. Within 3 years I didn't expect this response from Asus. br...

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Address: Probhatkuthir, Abanpally, Ratanpally, Santiniketan, Near Arambagh Guest House

I have purchased an laptop 1 year before warranty expired. As aim an working person my daily work is on laptop. I can give it to service center to hold on for repair. I have requested for at home service. They are not appointing service saying servicing location not under area. And telling I have to give my laptop for servicing at centre and they will take 7-8 days time will keep the laptop.

Worst after sales service. Not having...

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Address: 18-474, Lakshmi Towers, Old Town, Anantapuram Mumbai Mumbai City District Maharashtra India

I have been very patient with asus regarding my request to transfer the registered product from one account to another. It's been more than two weeks now and no action has been taken. We have completed all the prerequisite conditions requested by the asus through their representatives. This is my last time requesting Asus co. for the redressal of the request I have made. If no action is taken within upcoming days, I will have no choice but...

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Hi,
I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in 15 days from the date of invoice. Upon this, I had called ASUS promo support on 27th AUG, and told them I did my registration on 24th Aug i.e. 15th day from my date of invoice i.e. 9th AUG, and also told them my delivery was...

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Address: Kewzing south sikkim 737139

Website: Asus.in

I opted to claim my warranty, for the screen dead issue, i contacted asus and they told me they will call after two day, and i received email saying their technician will call me for further detail, now its been more then 1 week, they havent come to fix my problem, and when i check my repair status, it was showing my issue were resolved, they didnt came....

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To, ASUS and its service centres,

I came across the defectiveness(laptop display) of a fraudulent ASUS Product- ASUS TUF Gaming FX505DT Laptop, worth Rs53, 990 within 2 months from date of purchase. The display of Laptop got repaired (by Compuage Infocom, Nehru Place, Delhi ) after 7 months of rigorous calls, mental agony and emotional distress and then a great shock came to me in October, 2021 after the company eaten up my...

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