Asus Logo

Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
Go to Asus:    Twitter  Facebook  Google+  Youtube

Asus Complaints & Reviews

Asus - Asus service centers not working -ING2530556

User
 dinesh2kmr on Apr 30, 2015
Hi Team, I am using Asus zenfone 5 about since last 6 months, and my hand free is releasing electric current, So i visit in 1 april of asus service center - Namrita Dhar F1 Info Solutions & Services Private Limited. | Ashok Bhawan, Building No.93, Nehru Place, New Delhi - 110019 Hello: +91-011-41005853 Email: namrita.dhar@f1service.asia, But till now i have not getting my Hands free as well as a single call from service center side. my complaint no. is ING2530556. So this is too much late for me. please help me on this issue. Very poor service of asus service centers. Regards Dinesh...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - error message "unfortunately android stopped working "

User
 Sarita ds on Apr 27, 2015
Hi I had brought a new Asus Zenfone5(A501CG) in December 2014, but its getting restart automatically and shows an error message "unfortunately android stopped working " what should I do please help me out I had paid 10, 499/- didn't expect this type of service, sim slot also defected always shows install sim cards which allready present...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Service Defect

User
 Abhilash09 on Apr 26, 2015
Dear sir,   I had purchased Asus X55lD-XX026D CI5 with invoice no 560000033 from your dealer notebook near chinchwad, Pune, Maharashtra. This is my 1st laptop and within 10 days of purchase there is black spot on screen.. I asked for replacement but they said it's possible only within 7 days of purchase but this information was not provided on the day of purchase.. They said 1year warranty is available and now they have changed the screen but there is a play in Asus strip and screen.. It doesn't look like a new one.. Its not looking anything worth 42000.. I am very disappointed.. I have only...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - My ASUS ZENFONE 6

User
 Niranjan Magare on Apr 25, 2015
Hi ASUS, There are many bugs in the new kitkat rom (4.4.2) of ASUS ZENFONE 6. Phone is overheating and not showing some call logs. These both problems are teasing me too much. There are many bugs like these. Please fix these bugs as quickly as you can. This is not expected from you. I have purchased new ASUS ZENFONE 6. I am very disappointed by you ASUS. I hope you will solve this problem and I will get the better update in my phone....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Not able to Provide servicing within Warranty Period

User
 Bhabanishankar on Apr 20, 2015
I have given my Asus zenfone 5 Mobile with EMIE No:354853067571350, Serial No:E7AZCY877846 to service center (REGENERSIS (INDIA) LIMITED.) on 25th March.As per their assurance it should delivered me by 3 to 7 working days.But still now they are not able to delivered my product.Though I have contact to the Customer Care people regarding this but they could not able to solve this issue.Please look into this matter and do some needful action....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Defaulty Mobile

User
 Sanjay.SK on Apr 19, 2015
Dear Sir/ Mam Pls.. be inform to you that I have purchase one mobile from your company but after two month I am facing problem (sim not working). so I have summited your sevice centre 28/03/2015 but till now mobile not repiare and not give any response from your service centre. In case mobile is not repaireable kindly replace the same otherwise I will be consumer court. kindly suggest me that but i can do for you. Regards.. Sanjay Kumar Sharma 9412202199...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Motherboard problem

User
 Adremcomputer on Apr 19, 2015
सर मेने 17.10.2012 को एक असूस कम्पनी का P5G41T-M LX3 सीरियल नंबर DZ B9M0BX239348 मदरबोर्ड लिया था जिसकी कम्पनी वारंटी तीन वर्ष की आती हे जो 22.12.2014 को ख़राब हो गया / इसे मेने 24.12.2015 को असूस सर्विस सेंटर पर डाला था जो 56 दिन बाद 17.02.2015 को रिप्लेस होकर मिला जिसका सीरियल नंबर...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Monitor broken

User
 Liji Aneesh on Apr 17, 2015
I purchased one ASUS zenfone 5 on Feb 9 2015, unfortunately, its glass monitor broken automatically yesterday afternoon, The Mobile was on my table and i heard a sound from the set, when i looked on the hand set its glass monitor is breaking slowly in front of my eyes, I went to ASUS service center Kadavanthra Cochin Kerala, immediately, and they are not believing me they told it wont happen if the set didn't fell down. and asked me to change the set/ pay Rs 4500/- for changing the monitor. i am too much depressed, because the set was just 2.5 months old, i am so sad. Kindly help/Advice me regarding...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Company declined to change parts under warranty

User
 chintan papaiya on Apr 16, 2015
I have bought my phone in December 2014 and it is still in warranty, but yesterday suddenly there was a charging problem occurred in my phone. It shows charging in the display but won't raise the battery charging it remains at a particular level. When I showed the phone to Shree Ram Krishna Enterprise Asus Authorized Service Centre, they told me that my phone is water damaged as the strip near the charging point was red, but phone was not water damaged and, it can be due to sweat problem. Now they say I need to change the motherboard which costs me near to a Brand new phone. Now while...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Defective Asus Zenfone 5

User
 anksngp on Apr 13, 2015
Hi, I had bought a asus zenfone 5 on 24th feb 2015 through flipkart. Around 1 week back the metal strip at the bottom of the phone came off itself. The phone was safely kept in my pocket and it came off automatically. There is no external damage to the phone and it is working fine. When i went to the service centre i was informed that it is not covered under warranty. I did not expect such a response from a organization like ASUS. I also talked to the asus helpline (Ref No A150424783) and i was informed as there is no external damage and the phone is working fine then it should be repaired/replaced. Please...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - charger adaptor

User
 sunil.mech on Apr 13, 2015
Hey, i have purchaged asus zenfone 5 from flipkart. i ordered it on 8th october 2014 but it is deliverd to me on 14th october 2014. now the adaptor of charger is not working and when i visit the service station of asus they said the waranty of accessiory is only for 6 months and ur warnty is finsihed on 8th april 2015. but it should be upto 14th april 2015 . because i got it on 14th october 2014. so please help me. and i requested you to replace my adaptor. Thanking you. sunil kumar (9991999417) choudharys91@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - asus fonepad ME372CG not working properly after repeated repair;service centre in barrackpore is idle.

User
 pranee2003 on Apr 11, 2015
On 23 Jan 2015 I deposited my tab(sl.no.DBOKCT397199)to asus service centre(F1 info solution&service) at Barrack pore, Colgate 700120, West Bengal, for speaker not working, it was returned to me on 23 Jan, again deposited it on 27 Jan&11 FEB for same problem they could not solve it, on 20Feb again I deposited it, this time they changed mother board and returned it on 07 Mar15.this with more worst condition my tab's all features are changed battery is charging unto 60% only, discharging within 4 hours without doing any extra job, 3900mah battery converted in to 1700mah, all initial features of me...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - DEFECTIVE MOTHER BOARD

User
 mukeshdeepu on Apr 9, 2015
1.mother board no A3M0AD068783 is frequently getting repaired 2.no proper service from service centre 3.no satisfactory support/ reply from customer care 4.even though i sent bill copy but i was replied to contact at point of purchase but already concerned party replied to contact asus support team, hence kindly assist me to get mother board repair and approve warranty since date of purchase is 02.10.2012...
Complaint comments Read comments Complaint category Computer Hardware

Asus - call log not shown in call history when call end with power button.

User
 pankparth on Apr 4, 2015
When i end call with power button call log not shown in call history. i complained it for many times but still not any solution when i go to customer care they told this is software bug but we can't do any thing, if they can't do anything then why open such a service centre. what are you doing lairs. How much time taken by you for giving update for this call log bug solving. if your company has no level then don't give bug-full update like this. micromaxx and karbon mobile has better firmware then you in lower cost then you. urgently give the update....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Laptop problem....

User
 Manandoshi on Apr 3, 2015
Hello, I have bought Asus laptop and fresh installed Windows 8.. Now, when I open any light weight apps, disk usage reach up to 100% and hangs. I could see SVCHOST process [System process] is causing this issue. I'm a tech too and working in this industry for 3 years, I checked all of the stuff and tried many things to fix this but no luck yet. Please ask ASUS to check this, my laptop is under warranty and they are not giving solution. Thank you....
Complaint comments Read comments [1] Complaint category Computers & Accessories

Asus - Non-Compliance to the warranty and Non Cooperation of the service staff

User
 Zaid Usmani on Apr 3, 2015
I had purchased ASUS Zenfone5 on 31.08.2014 and within 8 months, the phone started malfunctioning. The 2 main problems are as follows: 1. The LCD display had a yellow coloration on the right centre side. I reported the case using the Phone's inbuilt app and when 2 days later I went to the service station they converted the case upside down and instead of addressing the issue, the converted the case into physical damage and Out of Warranty. 2. The other problem that the phone has is that the audio jack is not functioning and it is a problem of the mother board and according to the rule the phone...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus - broken panel

User
 yanik on Mar 31, 2015
i have a asus notebook, due to the complaint to display i got a replacement of display and after the replacement i have seen some problems to the panel and the panel is broken i have reported it to the service center but they are not willing to replace it.the guy over there knows he broked it.i need a replacement of that piece .frame is titgted like its bended and it ill get broken soon .i need a quick replacement of that frame and action on that guy.you are appointing guiys with no sufficent training i paid for the item you guys must be reponsible handling a customers items ....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - ASUS Tablet Charging problem

User
 gyanprakashsingh on Mar 31, 2015
ASUS table was not charging through given charger and blinking connect and disconnect charger. Due to this reason I have not operate Asus Tables. I had perches Tables 9-jan-2015. ITEM CODE:012263384 ORDER NO:4348163950 SUBORDER NO:5807342430 IMEI NO:351824062410608...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Repairing Problem

User
 Arifuddin on Mar 28, 2015
Sir I have submitted my ASUS FONEPAD 7 tablet two times in service center but their service is not that much good enough that's why i m suffering more than ever now ... 1.Firstly when i have submitted my tablet they repair it and gave me but when i check it, it shows sound system problem .. 2.Again i gave them they repair it's sound system and gave me ..then i checked same problem arises sound slow, Ear phone nt working properly and when i opened internet tablet heat increases gradually ... Wht can i do sir plz help me ... Contact detail.. shaikh arifuddin ph.-918270859949 mail-shaikharifuddin@gmail.com...
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - ASUS Store trying to cheat

User
 Rohit Katke on Mar 28, 2015
Two days back i had visited an ASUS Exclusive store in my City (Mumbai, Andheri West, Versova) i wanted to buy ASUS Laptop (034D) White an i3 Processor with 4GB RAM and DOS OS. When the ASUS executive (Mr. Rajnish) gave me the Laptop box I noticed that the seal was tampered which the Executive denied (Saying that - it is this way from factory), i some how agreed to his claim. The when the Laptop was taken out of the box i saw some light blue patches on the laptop screen flap, when i mentioned about it to the Executive he just ignored and the biggest surprise was yet to come, when i opened the screen...
Complaint comments Read comments Complaint category Laptops / Notebooks

Share this page with others

  
  

Recently Discussed

45 minutes ago
Asus
Non-Compliance to the warranty and Non Cooperation of the service staff
19 days ago
Asus
hanging mobile and display problems
21 days ago
Easy Fly Pegasus
easy fly pegasus complaints fraud
28 days ago
Asus
Laptop problem....
Asus
HEATTING AND fast discharging battery