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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - Repairing Problem

User
 Arifuddin on Mar 28, 2015
Sir I have submitted my ASUS FONEPAD 7 tablet two times in service center but their service is not that much good enough that's why i m suffering more than ever now ... 1.Firstly when i have submitted my tablet they repair it and gave me but when i check it, it shows sound system problem .. 2.Again i gave them they repair it's sound system and gave me ..then i checked same problem arises sound slow, Ear phone nt working properly and when i opened internet tablet heat increases gradually ... Wht can i do sir plz help me ... Contact detail.. shaikh arifuddin ph.-918270859949 mail-shaikharifuddin@gmail.com...
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - ASUS Store trying to cheat

User
 Rohit Katke on Mar 28, 2015
Two days back i had visited an ASUS Exclusive store in my City (Mumbai, Andheri West, Versova) i wanted to buy ASUS Laptop (034D) White an i3 Processor with 4GB RAM and DOS OS. When the ASUS executive (Mr. Rajnish) gave me the Laptop box I noticed that the seal was tampered which the Executive denied (Saying that - it is this way from factory), i some how agreed to his claim. The when the Laptop was taken out of the box i saw some light blue patches on the laptop screen flap, when i mentioned about it to the Executive he just ignored and the biggest surprise was yet to come, when i opened the screen...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - VERY BAD CUSTOMER SUPPORT

User
 GATEWAYFEROKE on Mar 28, 2015
I have purchased Zenphoen 5 during Dec' 15 as per Model No.EAAZCY212520. Now it is at your Calicut Service Centre(AXEL SERVICES) for the 3rd time with same complaints of OVER HEATING & LOW BATTERY BACK UP. Your service centres are not provided with spares to replacin in time and customer are ultimately getting cheated only because of the purchasing AZUZ; NOT GETTING SERVICE IN TIME & NOT REPLACING THE PRODUCTS IF SERVICE MAY DELAYED MORE DAYS. My Zenphone 5 is at service since 16/03/2015 as per RMA No.INW2530133 the persons from the service centre was tried to return without clearing the...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Zenfone 5 speaker not working within 1 month of purchase | worst after sales support

User
 sid_zoom on Mar 26, 2015
I never thought in my worst nightmares that I will be writing this kind of review within 1.5 months of getting a new Asus mobile phone. I bought Asus Zenfone 5 A501CG on 3-feb-2015 and within one month of use there was problem with speaker of the mobile. Was not able to hear anything from speaker of the phone and the only way I could use it was with the help of a headphone, I took it to the asus authorized service center (F1 INFOSOLUTIONS & SERVICES PVT LTD Room No.101 first floor Saroj Tower Beside Bank Of India Jamal Road, Patna Bihar 800001). The service guys said it was a general complaint...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - HEATTING AND fast discharging battery

User
 DHANRAJ BHANGALE on Mar 25, 2015
dear sir i am requested to u i am purchace asus zenfon6 in few month ago. but the phone is over heatting and fast discharging battery so please change my mobile the details as bellow purchase dt 06-01-2015 od001739191888501300 vat/tin 29670869006 tax invoice no blr_wfld20150100227363...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus zenfone 5 set problem

User
 Prags006 on Mar 24, 2015
I have bought the Asus zenfone 5 mobile in the month of feb 2015 through Flipkart. Within 15 days i have observed the following problems:

1) Battery is taking huge time for charging and getting drained very fast.
2) Phone gets hung frequently and some vertical lines visible in the screen....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - hanging mobile and display problems

User
 Rameshdevi Karthikbindu on Mar 21, 2015
My asus zen5 mobile is always hanging and battery backup is very low. I have given two times service at degenerated. But the problem is repeated. Please solve my problem or change my mobile and give another mobile. My no.9866999805... Ramesh babu...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Lock Screen is not working

User
 Josbin on Mar 20, 2015
I have purchased my zenfon 5 one week ago . The lock screen with pin or pattern is not working when the screen locks only a slide lock will appear .After resetting the phone it works but it again stops working .Only after boosting device the pin or pattern screen will appear...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - asus zenfone5

User
 jatinchawla09@yahoo.com on Mar 7, 2015
Buying date on 25 oct 2014 From jan 15 2015 problem of restart again and again while using mobile data I have shown mobile to service centre in sector 32 sco 274 chandigarh 2 times But still problem in it So kindly help me to out of this. Imei serial no 352238067481887 Jatinder kumar chawla M 9814222764...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus services fraud

User
 ceerith on Mar 7, 2015
This is Shruti Chavan I had bought ASUS 1015E-CY041D Laptop from Snapdeal (order number 1550182321). I recieved it on Dec 29, but the laptop had keboard issues for which I approached Snapdeal where snapdeal directed me to talk to Asus Since then I had been trying contact Asus service centers. I tried calling Asus service center in Pune, phone never connected. I went to the location, to my surprise service center did not exist at all. Asus has kept fake information on its official site. One of it is -> Rashi Peripherals Pvt. Ltd. 414 Sterling Centre, M.G.Road, Pune - 411 001 (9.6km) 020...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - FAULTY LAPTOP

User
 ideepti on Mar 4, 2015
I bought this laptop (Notebook X553 Series, Serial Number: E9N0CV419645389 ) on Feb.14 2015 that is exactly 15 days from today. I am very disappointed with the machines performance, word files are slow, toggle between the screen is not at all possible as the computer gets stuck every second. The anti-virus I got pre-installed, at the time of purchase had already expired. Browsing video is next to impossible as again the machine gets hanged, Java app. not working, any new software download makes it dead. Working on Chrome is again not possible as the machine denies to work at all, the strip where...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Nexus 7 Service

User
 bimal a on Mar 3, 2015
Hi, My ASUS Nexus 7 2013 tablet screen got cracked and I have given the Tablet for servicing at an authorized ASUS Service center in Kochi. Now the service center person told me that the cost for the part will be around 13000. But when I checked online for the price, it is not coming near by to that amount.Could you please confirm the cost of the display assembly....
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - Asus rog g750jm problems and request for a replacemeny

User
 Sanjay Srinivasan on Mar 2, 2015
Recently, like 6 months ago I bought an ASUS G750JM Notebook and as soon as I got my notebook after a day I noticed something loose inside one of the fans at the back, when I shake the notebook horizontally, I didn't think it was a big issue, and I didn't bother…I keep getting some electrical issues and now I’am bothered and sort of disturbs me that there is something faulty inside. The notebook I got has some patches at the sides, like the black covering has come off at parts….Iam really botheres and disturbed now….I still have my warranty and it expires on the month of July 2015. I am...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Strong heating issue at camera side, which service center guys can't solved after repairing.

User
 AkshayKale on Mar 2, 2015
My 1 zenfone 5 (purchased before 4 months) get starts heat strongly after 2 min. using.. (without no any background processes/apps, without any net connection, without any auto -updates) i also visited ASUS center before 15 days they chaned the main board. But Nowdays it also showing same problem, n also starts heating from display side. charger plugin light was not shown. it was also repaired that time. But before 2 days it doesnot showing when charging.. I'm having 2 Zenfone 5 & 1 zenfone 4 mobiles. we observed the heating issue at back side in all 3 mobiles. So. How more time...
Complaint comments Read comments Complaint category Online Shopping

Asus - Sudden shutdown- not getting ON

User
 Tejendar EcoMate on Mar 2, 2015
when i plugged-in my sound system to the ASUS laptop model : X553MA-BING-SX376B(X553M), the laptop shutted down suddenly and became blank. and finally it was not getting on now totally.Even i tried somany times to switch on it..But it was not starting.Recently i bought this laptop before month only. Please provide me service....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Service Problem - RMA Number INU9520569

User
 avinash_goswami on Mar 2, 2015
D' Sir/Madam, This for reference RMA number INU9520569 Serial number of my Laptop is DBN0CX8228744G, I have submitted my Laptop in your Nehru place service center on 23rd Feb 2015 for repair With the assurance that I will get the same on 2 to 3 days when 4 days are over than I called them than they told it will be done on Monday but now one week is over but my laptop is not fixed yet properly when I called to them, as per them the Laptop is partly repaired but partly not functioning as part is not available with them again when I called them today the answer is same and there is no...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Regarding replacement or repair of screen of zenfone 5 under guarantee clause.

User
 Akshya Saksena on Mar 1, 2015
i've purchased Zenfone 5 A501CG through flipkart order No.0D40822055787 dated22/08/2014.The mobile phone was delivered on 25th Aug 2014.On 24th feb 2015, my cellfone dropped on road from my pocket while bending and amazingly its screen broken into pieces.In cellphone specification on flipkart, company claims that this cellphone has ''Powerful Corning Gorilla Glass 3".Kindly resolve my problem and either replace or give alternative solution to my problem under guarantee clause....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Complaint against poor service

User
 santu2407 on Feb 26, 2015
This is to inform you that after three services and ten days of first service, the service centre is still not able to identify the problem. They have changed the motherboard, battery, display but the problem still persists. If this is a manufacturing defect then why don't you replaced the device? Why should I suffer continuously? Today I had visited your service centre at 4:30 pm and left the place at 7:15 pm but the matter was not solved. After my recommendation my two friends had purchased Zenphon5. Now when I am sharing my problem with them, they are scared about your service. The device costs...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Extremely poor service

User
 ranjeevd on Feb 24, 2015
My case number is A150264465 I had placed an order for laptop screen as it had cracked at F1 Info Solution & Services Pvt Ltd, Nehru Place as it happens to be a authorised Asus service provider paid an advance of Rs 7000. I was informed that I could take My laptop. This happened on Thursday 5th Feb 2015. On Tuesday 10th Feb 2015 i was informed that my screen had arrived. The following day i received a call threatening me that in case I did not visit the service centre my screen would be sent back to Asus. On Thursday 12th Feb 2015 I went to the service centre. After waiting for an...
Complaint comments Read comments Complaint category Computer Hardware

Asus - Service quality

User
 Waan on Feb 23, 2015
My 8-month old ASUS laptop spoiled. I sent for fixing at the service center in Thailand since 12 December 2014. It was found that motherboard and touchpad spoiled. I called up every now and then to check the progress. The only answer was ‘still waiting for the parts from Taiwan’. Until a month passed by, I was told that the parts arrived and they will fix but never inform approximate time for fixing. On 19 January 2015, I was informed once again that they are ordering motherboard. I asked that I was told the motherboard was ordered and it has been delivered but I received no answer except,...
Complaint comments Read comments Complaint category Laptops / Notebooks

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