Asus Logo

Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2090365
Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
Go to Asus:    Twitter  Facebook  Google+  Youtube

Asus Complaints & Reviews

Asus - Battery backup

User
  Manan Shaw on Jul 6, 2015
I have bought asus ZenFone 4 ...my phone battery is not giving efficient work it is discharging within 2 hours ...and it get heated too fast...so sir please look into my matter. imei number :355545064026904 SN:E9AZCY00BO87 My phone number :8013294029...
Complaint comments Read comments Complaint category Airlines

Asus - zenfone 5 battery life

User
 Nikunj Bhatt on Jul 4, 2015
Hello my name is nikunj and my complaint is about zenfone 5 battery life i normally use 3g but this battery sucks.you will not believe that i have to charge this handset 3 times a day and now you are not also giving lollipop update every month you are delaying it.i will wait till lollipop if my battery gets change then its ok and if it remains same i am not going to use then any asus products in my life.i have also visit asus service station 2 times and changed my battery .thank you......
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Asus - Not checking phone inspite of it is in warrenty

User
 Maulik Jadhav on Jul 4, 2015
I have asus zenphone 4 and it is in warranty. In this having issue of network lost completely (SIM). It is happening randomly. Also gorila glass is damage not screen and phone is in working condition. When i went to service center they are saying that i have to change screen first then and then only they are going to check network issue. It means i have to spend Rs.3700 firts to resolve my network issue. Such kind of after sales service is not suitable to such good and growing company like Asus. If company wants to achieve its goal then you have to provide better after sales service. I...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - long repair time for just basic problem.

User
 Praveen Rajpurohit Unn on Jul 3, 2015
I am fan of asus zenfone, but recently my phone had ringer problem. I 200 km travel i reached my nearest Asus care ( F1 Info solutions Services Pvt Ltd, Hubli). After basic process they said me to collect my handset after 15 day. i Was shocked. for just basic ringer replacement 15 day !!!. horrible. I have to travel again to care for one more day sending nearly Rs. 400 again and one day leave from office again. I requested then lot and told my problem but no response. still waiting for my handset... RMA Number : INR3560145 Serial Number : E8AZCY224105...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - not as they shown

User
 Abinash Chinara on Jul 2, 2015
last month i bought an asus fone pad from paytm website, the web site showed that it can upgrade to next android version but actually its not an upgradable device and it has another problem its charger is not an original product so its not charging speedily and i have to charge the whole night for 100% charge .. and another problem is that this tab only come with a fake charger which can't be an usb cable, nor it has otg cable or year phone, memory card in the box, so you to buy all those things from out side...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - LAPTOP DEAD

User
 cephas bhaskar on Jun 30, 2015
1 BOUGHT ASUS VIVOBOOK TOUCHSCREEN NOTEBOOK, FORM AUTHORIZED DEALER 2 YEARS AGO 2 ALWAYS HAD ISSUES WITH THE TOUCH SCREEN- ALWAYS LAGGING, AND SOMTIME DOES NOT WORK AND HAVE TO RESTART FOR IT TO WORK. 3 LOTS OF DESIGN FAULTS- SCREEN WEIGHT MORE THAN BASE WEIGHT- SO OFTEN TILTS, THIS CAUSED THE BACK SCREEN HINGE TO LOOSEN AND ALMOST COME OUT 4 HAS ALSO THUS CAUSED BACK PLASTIC PANEL TO COME OUT. 4 SUDDENLY LAPTOP STOPS WORKING, NO CONTACT WITH WATER, EXTREME TEMPERATURES OR ANY LIQUID, NO ROUGH USE. NEVER FALLEN, NEVER BEEN MISHANDLED, NO CORRUPT SOFTWARES INSTALLED FOR IT TO BECOME DEAD....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - company ignoring my problem with phone & replacement

User
 shashanks755 on Jun 30, 2015
Dear Sir/Madam, I am having so many problems in my phone, Asus Zenfone 4 (A450CG), from December, 2014. I have visited service center too many times, but problem didn't resolve. They say sometimes that it has software issue, sometimes hardware issues. They update my software so many times, replace motherboard too, but problem didn't resolve. they have taken the phone for observation too but problem didn't get resolved. I complained in customer care service too many times, but they always ignoring me by saying you reset the phone, change the memory card, format the memory card. I asked them...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - mother board

User
 dropoutt on Jun 29, 2015
Rampage IV Extreme went bad after 1 year tried to get replaced keep telling not in stock I final get one in stock and now they wont do an advanced RMA [CASEID=WTM20141113235128021] ITS TAKEN ME OVER 6 MONTHS with out ever being solved I will not send in my 500 dollar board to them because the reviews are so bad about getting your product back Product Model : Rampage IV Extreme Product S/N : D2MCAD577444...
Complaint comments Read comments Complaint category Computer Hardware

Asus - DEFECTIVE PRODUCT

User
 pankss on Jun 29, 2015
I had bought Asus Zenfone 6 worth Rs 16999/- in July 2014.There started arising several problems after 2 3 months. First time when I visited the service center, they just did formatting and gave it back to me as the problem with its ''Gallery not responding'' was corrected. But Touch problem remained as-it-is which I got to know within 2 3 days of using it. Then, after a month it started showing "no SIM" problem due to which I again approached the service centre submitted it. The problem with Touch still persisted. Moreover, after one month, the SIM problem again popped up which in turn...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Unreliable products and super frustrating after sales service

User
 YogeshPD on Jun 29, 2015
Hi bought Fonepad 7 (FE171CG) on 19-Apr-2015 from Flipkart. Sometime by start of Jun my fonepad developed yellow lines on the display. I submitted my fonepad for repairs on 13-Jun-2015 (because i was told that it will not be replaced even though its under warranty). I was told that the main board and LCD needs to be replaced. Within 2 months of purchasing, main board and LCD develops an issue?? Seriously ASUS?? I emailed support-in@asus.com on 17-Jun asking for status. No reply. I sent a follow up email on 23-Jun. Got a reply on 24-Jun with standard apologies and asking some rajasree_k@asus.com...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Defective handset - failed to get it repaired by service centre

User
 pankss on Jun 28, 2015
I, pankaj poria, had bought asus zenfone 6 worth rs 16999/- in july 2014. It functioned well for first 2 3 months. Then it started rankling. There started arising several problems among which the problem with its touch was predominant and was never got corrected by the service center.
First time when i visited its service center, they just did formatting and gave it back to me as the problem with its ''gallery not responding'' was corrected. But touch problem remained as-it-is which i got to know within 2 3 days of using it.
Then, after a month it started showing...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Defective handset - failed to get it repaired by service centre

User
 pankss on Jun 28, 2015
I, pankaj poria, had bought asus zenfone 6 worth rs 16999/- in july 2014. It functioned well for first 2 3 months. Then it started rankling. There started arising several problems among which the problem with its touch was predominant and was never got corrected by the service center.
First time when i visited its service center, they just did formatting and gave it back to me as the problem with its ''gallery not responding'' was corrected. But touch problem remained as-it-is which i got to know within 2 3 days of using it.
Then, after a month it started showing...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Display Not working properly

User
 Sangeeta2304 on Jun 27, 2015
I purchases Asus laptop on 7th of june and on 19th of june the screen was not working properly, a corner of the screen was blank and rest part was ok. I was traveling so could not make a complaint on that day . Now as I am back in Delhi I am writing this to ASUS customer care. I went to the service center as well . I don't need repairing of my Laptop, I need a replacement for the same after all it has happened to me within 12 days of purchase. There is no cause of mishandling from my side. I am also attaching few picture for your reference. If i didn't got a replacement i am going to file a complaint...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Asus Zenphone 5

User
 Salman Babu on Jun 27, 2015
I had bought a Zenphone 5 from flipkart about 8 Months ago and in last january the phone sim was not detecting and had given to the service centre also the panel had come out they repaired the same and after 1 Month of the same panle had come out again and when showed the same they saying the board is bent cant do anything how come the board could get bend they saying putting in pocket is the product such a low quality bought for 10000 Rs please do neeedfull and also the phone sim was not detecting last week had to give to service centre....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus fonepad 7 FE171CG

User
 sinia Agad on Jun 26, 2015
Ive bought the fonepad last tuesday in one of the retail store here in Makati Philippines but after a day there is a diacoloration in the display and it was checked and replaced. I got the replacement. The next day but when I'm about to use it same problem, discoloration again. It feels like I bought the wrong brand and unit. I cant use it because I need to return it again for the 2nd time....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus Zenfone 2

User
 dhanushkadihan on Jun 26, 2015
I am really disappointed about this, I live in Sri Lanka, and my friend in USA sent me this phone as a gift, I cant complain him that headset is missing, since its gift and not ethical, when i contact the vendor Newgg they asked me to contact the Asus, then when I contacted the Asus they tell me that they dont have any headsets to ship and asked to contact asus in India which is near Sri Lanka, Could you please look into this personally, I hope you will understand what it feels like to see the best part is missing in the phone a friend has shipped you as a gift for birthday, and the worst is that...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Continuous Problem in ASUS mobile

User
 polysoundar on Jun 26, 2015
Dear sir, From My purchasing of ASUS mobile with in 9 months, I am facing the following problem.. 1.Mobile not charging quickly its taking more than 8 hrs for 100% charging and some time not at all charging, only shows 15% and charging light not getting on. 2.During the Speaking time, More frequently call ended and Last spoken calls not getting register. 3.More frequently both the sim Card showing No network.i need to switch off and on every time and than i am getting complete network. 4.When i am trying to Use WiFi Hot spot, Its connecting to the PC and getting on and off more frequently. 5.Mobile...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Defected new laptop- neither replacement nor refund yet

User
 kunal_sah on Jun 26, 2015
Dear Sir, I am Kunal Sah and work for Pratham Education Foundation. A new Asus notebook was allotted to me for office uses on 19th May 2015. The product comes with one year on-site warranty. On the very first day I noticed that its touch-pad is not working and have some hardware issues. When I lodged a complaint about it to the customer care and did several requests, then they sent an engineer. He couldn't fix the issue and told that it might get replaced and will take 3-4 days. After following them several times, after one month they said that company has no stock and generated credit note...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - model no. X553M, Mother board change But processor are not change

User
 Jai Pahuja on Jun 25, 2015
my laptop model number x553m. laptop are Repair bathinda service centre for mother board issue, then motherboard change it but processer (core 2 duo) are not change, they are low capacity processor (intel petium R) change .so I requested to processor (core 2 duo) change it....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Service Center Issue

User
 chaiee on Jun 23, 2015
I submitted my fonepad before 20 days to service center regarding battery backup and heating issue then after 8 days they called me to pick my phone as it was ready. so went there pick my phone and came back to home and what get to know is my device has only 4gb inbuilt memory(its suppose to be 8 gb) so i called them again, but they were not in condition to accept the fact so i went again there and i taut with the manager, and i was agreed with the mistake done by technical person and told me again i need to kept my phone there and they will call me when it will ready but after 8 days of waiting...
Complaint comments Read comments Complaint category Mobile Handsets

Share this page with others

  
  

Recently Discussed

2 days ago
Asus
zenfone 5 battery life
4 days ago
Asus
not as they shown
6 days ago
Asus
Mobile bend up to 4 mm
8 days ago
Asus
delay in service
13 days ago
Asus
Service Center Issue