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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - hi

User
 tusharnerkar on Nov 23, 2014
hello, my asus laptop model no. is x551ca-sx043d is not completely support bluetooth device driver and other drivers then plz send me all drivers in my mailling adress plz help us ... my mail adress is --- tusharnerkar88@gmail.com then send mi and rply with solution when i serach on internet then this is not completly found then plz send me all drivers in my laptop ... or any solution......
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - problem is not resolving by the service center and call center

User
 Zeeshan Rehman on Nov 22, 2014
Dear Sir, My problem is not resolving by the service center and call center (18002090365) i have purchased new asus laptop which serial no is E4N0CV032556141 which date is 1septempber 2014. i am completly dissatisfy with your services. everybody gives my a lots of exuces but not resolved my problems now i just want to replacement of laptop because lots of issue coming from laptop so its product fault and i cant take more risk now i m facing HDD issue wich is not resolve by the asus service center. and lost of all HDD data plz contact me and resolve the my problem. Regards Zeshan Rahman +919058788862...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Diwali offer on purchase of Laptop not received.

User
 kamatkar on Nov 20, 2014
Dear Sir, I purchased Asus laptop Model X552CL-SX019D, Sr. No. E3N0CV018795107 vide invoice no.2013-14/753 Dtd. 04.10.2014 through cash payment from M/s. Pulse System, Nagpur, Maharashtra. In diwali offer schem I won head phone and same was got confirmed from your related section. But till date I did not receive headphone. Please follow up the matter earliest. Regards P.P.Kamatkar Address: D - 122/5, Prakashnagar Colony, Khaperkheda, Nagpur, Maharashtra, PIN- 441102 email: kamatkarpp@rediffmail.com...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - service center-reg

User
 ashokchandru on Nov 18, 2014
Compuage Infocom Ltd Old no. 121, New No.4, Seven street, Tatabad, Coimbatore-641012 I went to the service center foe complaining about the bugs in my mobile phone they just factory reset my mobile aand they said update the phone to the latest version and come back.i just waited for one month after that i got update on lastest versioversion again tha problem raised so, I went to the service center again they are saying wait for the next update and come back they are not responding to me....
Complaint comments Read comments Complaint category Products & Services

Asus - ASUS Zenfone 6 is piece of shit

User
 krish.djn on Nov 9, 2014
I purchased ASUS zenfone 6 and within 2 months of using it, it developed following issues: 1. SIM card not detecting. 2. No mic 3. No USB detection. Got it repaired and within 7 days developed the same issue. I asked for replacement but ASUS support barked about warranty terms and conditions. They are cheating Indians by selling Chinese Junk at 17000 INR. I will never by ASUS and request all to stay away from it....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - non delivery of the issue of return certificate .

User
 avinash rautaray on Nov 7, 2014
Its more than one week and i have not recived the return certificate for my zenfone 5 my rma no. INXP4A0046 . according to company noms the thing should be done in 2 to 3 business days but not done, despite calling number of time no perfect action was taken....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Wi fi connectivity issue

User
 Mayank Rauthan on Nov 6, 2014
Since I bought ASUS Notebook K55VD series, Serial no-CBN0CV34000946A on 08/04/2014, I have been having wi fi connectivity issue, regarding which I have been complaining the company multiple times but still the problem is not resolved. Also when complained again, they told me to approve warranty again as because they consider warranty period from the date of manufacturing (which is of course none of my business) But still I cooperated with them and mailed request for the approval of warranty, but they are not approving that and telling lie about the same matter. I want justice....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - No proper customer support for Nexux 7 tab

User
 Vikram Bilgikar on Nov 4, 2014
We had purchased google nexus 7 2013 version on 27 th may 2014 from flipkart. We used just for 2 to 3 months Later on, it didn't start up at all. We took it to asus service center located at chinchwad pune on 09/09/2014. Since then there was no follow up from their end. It was we who would go to the service center to get updates. We were told that the mother board wasn't working so they had to replace that and they had placed an order for it. We again went after a week and at that time they said secondary mother board wasn't working too and camera too had to be replaced, so it ll take some more...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Asus Zenfone 4 A400CG Battery backup Problem

User
 carlose on Oct 29, 2014
Sir, I bought a Ausu Zenfone 4 A400CG on 25 sep 2014. Iam facing a severe battery backup problem from 1 week. Its battery backup is pnly 2hrs. After 2hrs we have charge it again for the backup. The mobile IMEI No : 352597066308569. So what can I do to retific this problem pls info me immedetely as soon as possible. My Mobile No :08989858690/09487120525. My email address : mervync15@gmail.com. My home address is Mervyn C, MA Stefyn Cottage, 1-42A3, Mathantharai Vilai, Allu Vilai, Chemponvilai Post, Pin 629804, Kanyakumari Dist, TN State. Pls Info me immediately....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Asus - phone after service is not fine

User
 tarun.justin on Oct 28, 2014
I have zenfone 5, there was a problem in my phone it was not getting on 3g, and it all happened after upgrading ur software. After 10 days i got my phone back from service department. And i m still facing issues of 3g . Sometimes it shows 3g networks and sometime it disappear and same withwith 2nd sim also. I was not happy with ur service department also. I request u to pls replace my phone as i dont have patience to go again to service department. My no. Is 9811190540...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - ASUS ROG G750JM DS71 (Please Help ASUS) BSOD-Driver Power State Failure.

User
 Sanjay ROG on Oct 28, 2014
Hello ASUS, I'm Sanjay from India and I want to make a complaint on my new laptop ASUS G750JM DS71. I just bought my laptop from amazon.com from US, New Jersey to India and now in two days after buying my ROG I'm getting this Blue Screen Of Death (Driver Power State Failure) which is happening to all G750JM models and I made researches on this issue and I have found that the Nvidia driver has been causing these blue screens. I request you to solve this issue and I'm really disappointed. I feel like I have wasted my money by choosing ASUS. Please, I request you to fix this issue and please contact...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - SERVICE CENTER FORGERY

User
 amit_1992 on Oct 25, 2014
Myself (Amit Roy Chowdhury), would like to bring to your notice... That, people are being cheated in the company authorized service center (Regenersis (India) Limited., #4, Ceebros Centre, No45, Montieth Road, 3Rd Floor, ( Adjacent To Hotel Ambassador Pallava), Egmore, Chennai). I own a ASUS Zenfone5, no doubt it is a gem made by the company. But, i am having a water spilling problem, which is not covered under warranty.. These guys, in the above mentioned service center, estimated me a cost of INR 1600. for replacing the micro USB sub-board. This happened on 18/10/14. They, told when your phone...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - asus zenfone 6 service issue

User
 Harish Reddy on Oct 21, 2014
Hii... My phone is been lying with you for 3 weeks now! come on man, thats more time than it was with me! Pull up your socks and get my phone back, RMA number : INAW4A0003. Not possible to follow up with your centre, those guys are rude and unwilling to help!...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - asus zenfone 5 a501cg

User
 SKAP on Oct 20, 2014
Hi, Myself karthik. I brought asus zenfone 5 a501cg in the month of july through flipkart. I update the software updating to Kitkat on 17-10-2014. From at that time my mobile having some troubles. The battery becomes drain always and Internet disconnected every 15 minutes. Can you please give me a solution for that one or please change my mobile. i am awaiting for your solutions. Thanks & Regards Karthik +91-9492718733...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India And Nikkys Mobile Shop - Tab Cover not received

User
 rsdeb2004 on Oct 18, 2014
Hi, I have bought Asus fonepad7 TAB from Nikkys mobile shop on 26/09/14 and one free cover was with the TAB. To get the cover, it is required to register on the following ASUS website.From mobile shop they have to register for the same and confirm me that the cover should go to my home within 7 working days. Still now I have not recived the cover(market price is around 1500/-). I have tried to follow up several time with the shop and they told me that they are following up but no reply. Now I am complaining against Nikkys and Asus India both on the basis of fraud and misguidance. I need...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - problem with entire laptop

User
 Abhisekhar Reddy Jonnala on Oct 15, 2014
hello ASUS good to gave ur product in the beginning when i brought it, but now i am irritated to use ur product always problem with laptop, i had placed complaint as i am facing problem with battery back which is giving 2hrs backup and less. battery was replaced 2nd complaint once again regarding sudden power off, key board is not working, and battery backup once again after changing battery also, ur service engineer had replaced all the 3 ( key board, mother board, battery). i am happy with ur service but the thing is the same problems are repeating again sudden power off again and again. ...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Zenfone 5 display complaint

User
 thrupthy on Oct 13, 2014
Hi, I got Zenfone5 from flipkart on August 22 nd.October 11th the display is gone. i was in a call and was expecting a message.After disconnecting when i checked the display is shifted down.Before call it was ok.When i contacted nearby asus service centre(F1 solutions and services), they are suggesting full display change with a pay of 6k.They are saying display liquid has spread because of pressure.i have no idea what pressure can be applied to a phone which i was holding at the moment when display id gone.Why should i pay 6k when this is not an accidental damage? Why should i pay 6k again when...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India - Absolutely No Response

User
 DineshKumar.K on Oct 10, 2014
I'm completely dissatisfied with the Kind of response that I'm receiving from "ASUS India" nor the dealer "Regenersis Service Center India" handling my product. I had given my Motherboard (which is under warranty) for service on 20th Sept 2014. It is more than 20 days now, I have escalated the issue till ASUS Customer Service Manager & ASUS Customer Loyalty however no one is ever bothered to call or give a status update on my issue. This is really pathetic and shows the standard of their customer service. I regret to have chosen ASUS as my choice of product and definitely do not recommend...
Complaint comments Read comments Complaint category Computer Hardware

Asus - ASUS Zenfone 5 not working

User
 ALANAND on Oct 8, 2014
Dear Sir, I am Purchase your Asus Zenfone 5 from Flipkart.com as on date 18.7.2014, whiten 2 months my mobile not working, I am requesting to Flipkart toexchange it but they told our replacement is only 30 days, you will go to Asus service centre, So I am going to Surat on 24.9.2014 hand over my mobile they told me that Part coming from company, whenever mobile is ready we will call you take 2 to 3 days. Details of Service Form RMA Number INR8490016, Model E6AZCY330875 But Till Date my mobile not ready they told me mobile board is dead so waiting for mobile board Till not received Please...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Worst Customer Service -Need attention and Resolve my issue

User
 swamisaba18 on Oct 6, 2014
Hi Team, I have been facing problem with my zenfone 4 for past 25 days, I brought this mobile on Aug 5, 2014 . I was feeling good when i got this product, but after one month, I faced problems in display and automatic restart, then i went to Asus mobile service center, the worst part started from there, No proper response, worst customer service. Initial they blamed me for the problems and asked money for servicing my mobile, I was not accepting and they told they have dropped a mail to ASUS for servicing my mobile, but i didn't get any call or mail communication from asus yet. Please have...
Complaint comments Read comments Complaint category Mobile Service Providers

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