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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - Asus Zenfone 4 A400CG Battery backup Problem

User
 carlose on Oct 29, 2014
Sir, I bought a Ausu Zenfone 4 A400CG on 25 sep 2014. Iam facing a severe battery backup problem from 1 week. Its battery backup is pnly 2hrs. After 2hrs we have charge it again for the backup. The mobile IMEI No : 352597066308569. So what can I do to retific this problem pls info me immedetely as soon as possible. My Mobile No :08989858690/09487120525. My email address : mervync15@gmail.com. My home address is Mervyn C, MA Stefyn Cottage, 1-42A3, Mathantharai Vilai, Allu Vilai, Chemponvilai Post, Pin 629804, Kanyakumari Dist, TN State. Pls Info me immediately....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Asus - phone after service is not fine

User
 tarun.justin on Oct 28, 2014
I have zenfone 5, there was a problem in my phone it was not getting on 3g, and it all happened after upgrading ur software. After 10 days i got my phone back from service department. And i m still facing issues of 3g . Sometimes it shows 3g networks and sometime it disappear and same withwith 2nd sim also. I was not happy with ur service department also. I request u to pls replace my phone as i dont have patience to go again to service department. My no. Is 9811190540...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - ASUS ROG G750JM DS71 (Please Help ASUS) BSOD-Driver Power State Failure.

User
 Sanjay ROG on Oct 28, 2014
Hello ASUS, I'm Sanjay from India and I want to make a complaint on my new laptop ASUS G750JM DS71. I just bought my laptop from amazon.com from US, New Jersey to India and now in two days after buying my ROG I'm getting this Blue Screen Of Death (Driver Power State Failure) which is happening to all G750JM models and I made researches on this issue and I have found that the Nvidia driver has been causing these blue screens. I request you to solve this issue and I'm really disappointed. I feel like I have wasted my money by choosing ASUS. Please, I request you to fix this issue and please contact...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - SERVICE CENTER FORGERY

User
 amit_1992 on Oct 25, 2014
Myself (Amit Roy Chowdhury), would like to bring to your notice... That, people are being cheated in the company authorized service center (Regenersis (India) Limited., #4, Ceebros Centre, No45, Montieth Road, 3Rd Floor, ( Adjacent To Hotel Ambassador Pallava), Egmore, Chennai). I own a ASUS Zenfone5, no doubt it is a gem made by the company. But, i am having a water spilling problem, which is not covered under warranty.. These guys, in the above mentioned service center, estimated me a cost of INR 1600. for replacing the micro USB sub-board. This happened on 18/10/14. They, told when your phone...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - asus zenfone 6 service issue

User
 Harish Reddy on Oct 21, 2014
Hii... My phone is been lying with you for 3 weeks now! come on man, thats more time than it was with me! Pull up your socks and get my phone back, RMA number : INAW4A0003. Not possible to follow up with your centre, those guys are rude and unwilling to help!...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - asus zenfone 5 a501cg

User
 SKAP on Oct 20, 2014
Hi, Myself karthik. I brought asus zenfone 5 a501cg in the month of july through flipkart. I update the software updating to Kitkat on 17-10-2014. From at that time my mobile having some troubles. The battery becomes drain always and Internet disconnected every 15 minutes. Can you please give me a solution for that one or please change my mobile. i am awaiting for your solutions. Thanks & Regards Karthik +91-9492718733...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India And Nikkys Mobile Shop - Tab Cover not received

User
 rsdeb2004 on Oct 18, 2014
Hi, I have bought Asus fonepad7 TAB from Nikkys mobile shop on 26/09/14 and one free cover was with the TAB. To get the cover, it is required to register on the following ASUS website.From mobile shop they have to register for the same and confirm me that the cover should go to my home within 7 working days. Still now I have not recived the cover(market price is around 1500/-). I have tried to follow up several time with the shop and they told me that they are following up but no reply. Now I am complaining against Nikkys and Asus India both on the basis of fraud and misguidance. I need...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - problem with entire laptop

User
 Abhisekhar Reddy Jonnala on Oct 15, 2014
hello ASUS good to gave ur product in the beginning when i brought it, but now i am irritated to use ur product always problem with laptop, i had placed complaint as i am facing problem with battery back which is giving 2hrs backup and less. battery was replaced 2nd complaint once again regarding sudden power off, key board is not working, and battery backup once again after changing battery also, ur service engineer had replaced all the 3 ( key board, mother board, battery). i am happy with ur service but the thing is the same problems are repeating again sudden power off again and again. ...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Zenfone 5 display complaint

User
 thrupthy on Oct 13, 2014
Hi, I got Zenfone5 from flipkart on August 22 nd.October 11th the display is gone. i was in a call and was expecting a message.After disconnecting when i checked the display is shifted down.Before call it was ok.When i contacted nearby asus service centre(F1 solutions and services), they are suggesting full display change with a pay of 6k.They are saying display liquid has spread because of pressure.i have no idea what pressure can be applied to a phone which i was holding at the moment when display id gone.Why should i pay 6k when this is not an accidental damage? Why should i pay 6k again when...
Complaint comments Read comments Complaint category Mobile Handsets

Asus India - Absolutely No Response

User
 DineshKumar.K on Oct 10, 2014
I'm completely dissatisfied with the Kind of response that I'm receiving from "ASUS India" nor the dealer "Regenersis Service Center India" handling my product. I had given my Motherboard (which is under warranty) for service on 20th Sept 2014. It is more than 20 days now, I have escalated the issue till ASUS Customer Service Manager & ASUS Customer Loyalty however no one is ever bothered to call or give a status update on my issue. This is really pathetic and shows the standard of their customer service. I regret to have chosen ASUS as my choice of product and definitely do not recommend...
Complaint comments Read comments Complaint category Computer Hardware

Asus - ASUS Zenfone 5 not working

User
 ALANAND on Oct 8, 2014
Dear Sir, I am Purchase your Asus Zenfone 5 from Flipkart.com as on date 18.7.2014, whiten 2 months my mobile not working, I am requesting to Flipkart toexchange it but they told our replacement is only 30 days, you will go to Asus service centre, So I am going to Surat on 24.9.2014 hand over my mobile they told me that Part coming from company, whenever mobile is ready we will call you take 2 to 3 days. Details of Service Form RMA Number INR8490016, Model E6AZCY330875 But Till Date my mobile not ready they told me mobile board is dead so waiting for mobile board Till not received Please...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Worst Customer Service -Need attention and Resolve my issue

User
 swamisaba18 on Oct 6, 2014
Hi Team, I have been facing problem with my zenfone 4 for past 25 days, I brought this mobile on Aug 5, 2014 . I was feeling good when i got this product, but after one month, I faced problems in display and automatic restart, then i went to Asus mobile service center, the worst part started from there, No proper response, worst customer service. Initial they blamed me for the problems and asked money for servicing my mobile, I was not accepting and they told they have dropped a mail to ASUS for servicing my mobile, but i didn't get any call or mail communication from asus yet. Please have...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - after repair in service center asus zenfone 5 running only 1 gb ram ...

User
 bhavin1661 on Sep 29, 2014
i m purchasing zenfone 5 on 18 august which in deliver on 21 august ...hardly one month is going ..on 25 phone doesn't start up so i invert in asus service center in ahmedabad...which is near ..(REGENERSIS...NAVRANGPURA) AFTER its start up its ok when i check its ruining on 1 gb ram. i complain it service center . But they could not say any thing only say ask costumer car i say ok.. when i called costumer care they say go to service center which may I already go there ...so i m in troubling lots face so what can i do...my name is bhavin rathod ..my mo .;;08866721661...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - F1 Solutions And Services Pvt. Limited - Warranty extension Problem

User
 amarnath dixit on Sep 20, 2014
I had applied for warranty service extension for 2 years and paid INR 4400/-. Had completed all the formalities long ago on 18 august last month, still no proper reply from them, they are just postponing it, saying the delay is from ASUS company side. If this is the service you provide to your customers then how on earth do you expect your brand to have a good name in INDIA. Might be you people haven't heard the saying that " When one feels good about a product he may recommend it 2-3 people, but when the opposite happens he ll make sure that at-least 100 wont buy the product.I am a student studying...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus India - Asus not providing warranty and Unfair practice by their service centre

User
 Dharamvir Deswal on Sep 20, 2014
Dear Sir, I Purchased a ASUS LCD Monitor on 15/11/2011. Model No. PA238Q. The display stopped working on 24/08/2014. The complaint was lodged on ASUS toll free number whose complaint no. is A140895455 dt. 26/08/2014. After 2-3 days a call came from ASUS India telling me to take the monitor to F1 Info Solutions and Service, 1/3A Yudhister Marg, Opposite Yojna Bhawan, Jaipur for repair there is no service center in Kota. On 03/09/2014 I took the monitor to the said address in Jaipur and handed over the LCD Monitor along with the original box packing to Mr. Rajesh at the service center. He checked...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Regarding Motherboard Replacement in warranty

User
 neer5120 on Sep 20, 2014
Dear Sir, as per above cited subject, I just let you know that my motherboard G-41 was in no display mode. i used your service center utility on 5 August 2014. there were i found after 1 month they gave me H-61 in replacement. that board was not similar with my configuration of G-41. again i gave to replace and they gave me G-41 board after 10 days. that mother board was old & in very poor condition and that also have same problem that mother board gives some time no display fault. your toll free service also so poor i also complaint there but no any solution was there. and please let me...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Warranty Laptop not Repair / Replace

User
 Sunil_Patel on Sep 19, 2014
Pranam. Dear, Sir I have bought new laptop from company of Asus. now laptop's motherboard fail in only 7 month. we complaint in asus online toll free no. my laptop collect asus service for repair. but not repair yet. today complete 1 month and 15 days.but no any message for repair / replace. i visited service centre in Nehru Place but we have not satisfied answer. Please help sir Regards, SunilKumar Patel...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Non delivery of product over a month

User
 NSS Parmar on Sep 15, 2014
I had purchased a note book Asus X551CA- SX014H 15.6 Inch Laptop with bag from Amazon.com Order Id 171-6560873-0073923 Invoice No KA-BLR5-140717071-18734on 02 Aug 2014. When the product was received at my es at mumbai it had defects the touch pad not working and the battery was dead and not charging. The Laptop was bought for my daughter at Modi University of Science and tecnology Laxmangarh which is appox140 Kms from Jaipur. The laptop was given for change of touch pad and battery at Jaipur Asus service centre 'C' Scheme Jaipur on 11 Aug 14. Since then the service center is not able to do any thing...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - windows not able to install in my new laptop

User
 Hiral Soni1 on Sep 5, 2014
Hi I have purchased Asus 200ma 400d laptop before 2 days back having problem to install windows operating system approach you customer care 4 times but not get proper response and disconnect my call twice. this is my first experience with asus and dispointed by yourside. Hiral soni...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Poorest Quality product and service

User
 papu.sahoo on Sep 2, 2014
Do not ever buy ASUS products.If it happens to be defective like one I had, you can never get it repaired or replaced. Mine was a new ASUS google nexus 7 tablet which had Motherboard issue after only using once. This tells the quality and what is more horrible is the apathy of ASUS. Their defiance amazed me when I asked them to check the quality of the product. They served a quotation which as good as buying a new one. I swear not to buy ASUS products, because I do not want a $200 paper weight like one I got in the name of Nexus 7....
Complaint comments Read comments Complaint category Electronics & Appliances

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