Asus Customer Care

Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2090365
Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

Satisfactory Rating
1%
Complaints
324
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Asus related photos (75)

Asus Complaints & Reviews

ASUS - Worst service centre

User
 Yaameen bhatti on Aug 26, 2015
They are cheater and not giving good service .. Asus mobile service center in Ghaziabad Service Center: F1 Infosolutions & Services Pvt Ltd Address: 410, 4th Flr, Hans Plaza, Ambedkar Road, Ghaziabad-201001 Contact Number: (120) 420236...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Asus Zenphone IMEI 357002068867840

User
 Rohit44x on Aug 24, 2015
I purchased Asus Zenphone 5 as I had a need of dual sim mobile for office. I used to recommend people this brand but my first service experience is very bad. I went to F1 Solutions for service and they said that water has gone into cell. This is absurd because up to my knowledge it has never been in water. Moreover if it had been all the parts will be destroyed. I felt like I had no say whatsoever in the matter and have to pay out of my pocket even when the product is in warranty. Theyare hiding behind F1 service vendor... RC India, "Ramesh Chand(ACIN)", "deb acharya(ACIN)"...
Complaint comments Read comments Complaint category Mobile Handsets

Asus Zenfone - Poor product, Poor service

User
 Arulbe on Aug 22, 2015
I brought this ASUS Zenfone C ZC451CG, SN: 357067061135370, phone on Mar/2015, with in four months iam facing lot lot of issues, overheating and speaker volume is low. So gave a sevice in F1 solutions, Kilpauk, chennai, TamilNadu, they repired the phone and gave to me after two weeks, Now its worst than before, speaker volume is very very low hearing lot of noise, you people are authorized service center who don’t know how to fix this issue, its waste of time and money, more over to reach this stuped service center i need to travel for 30KM, i need some one to pick the phone from my door step...
Complaint comments Read comments Complaint category Mobile Service Providers

ASUS - Fraud Company and China Product

User
 ankit_sarda on Aug 20, 2015
You buy any asus product it get damaged in 2-3 months gaarranted. Asus zenphone motherboard problem, batterry proble, hanging in between and its do not provide gorrila glass, operating system its shows kitkat but inside it is lollipop. Service : The service of asus is such a bad that it provide me the board after 2 months. that also i have to contact to service center and then they have provided me. Comment: NOT TO BUY ANY ASUS PRODUCT AT ALL......
Complaint comments Read comments Complaint category Mobile Service Providers

ASUS - Notebook's fourth repair

User
 Angela Falco on Aug 19, 2015
I bought an Asus laptop on 17th October 2013 and It needed to be sent to the assistance lab just a month later because of charge issues. Since that moment I had to send it three time again, four in total, once because the Asus itself caused external damages (I can't see the inner parts) and the other for the same problem of charge. Now that I've sent my pc one more time I asked a complete replacement of it and not just the repair of the parts again, because the problem happens again and again.
I always have chosen Asus products but now I'm totally disappointed about their policy...
Complaint comments Read comments Complaint category Computers & Accessories

ASUS - Poor Service

User
 Vaibhav Borwankar on Aug 14, 2015
I Have Bought My Zenfone 4 From Flipkart And It Was Running Smooth Until 4 Months And I Came Up With Some Motherboard Problem(As Per Service Centre Guyz). I Submitted My Mobile There And They Said That I Will Be Getting It In A Week But I Didnot Get And Im Very Upset Due To This. The Service Centre Guyz Told That The Part Which They Ordered Was Defective And So They Took A New Call Log For The Same . Its Been 15 Days And I Still Get The Same Response As Sir We Are Working On It. They Said They Will Be Giving Me The New Complaint Number But They Failed To Do So. I Request You To Take This Matter...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Poor Service & non co-operation of asus service centre

User
 Kamini Bag on Aug 10, 2015
I purchased an asus zenfone 5 on 01-01-15 from flipkart. The device was running smooth till 19-07-15 and the phone went dead. So i rushed to the service centre located at shahid nagar, bhubaneswar and submitted the phone for repairing and i was assured that the problem will be resolved in 7 days. But its been 20 days and i have visited the service centre at least 5 times and i have been calling them regularly but thanks to the lame service and unfriendly attitude of the service centre guys that i am always getting the same reply "the spare parts are not available and we have ordered them".i am feeling...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Mobile not received from Service Centre

User
 lkantprasad on Aug 10, 2015
My Mobile has been submitted in 14.07.2015. My mobile is not yet received from Service Centre. Its almost 1 month. I am facing a lot of problems without mobile. But Service Centre people says that the parts is still not available with them & it will take time for that. They are not giving exact time when it will be repaired. My mobile details : ASUS Zenfone5 RMA No.: INU9570485 Please do something in this regard....
Complaint comments Read comments Complaint category Mobile Service Providers

ASUS - Asus zenfone 2 not working well

User
 bahskar on Aug 10, 2015
I purchase online asus zenfone 2 from flipcart order id 202914303140127300 dated 22/05/2015 this phone is not workine properly within three monthe there are many problems in phone 1) it is discharge in 3 to 4 hours, so i went to asus service center, they replace battery 2) problem not solve, then they replace mother board 3)then problem of volume button, still today they said part not coming from compony. 4)then out of two one sim card not work well, they said sim card cable is faulty, has to replace, still today they said part not coming from compony 5)from 13/07/2015 my mobile is in asus...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Phone Under Warranty Not Serviced

User
 mpkulkas on Aug 10, 2015
My phone is under warranty couple of weeks back it had stopped charging.After which I took the phone to the nearest service center.They refused to service the phone because it had a slight scratch on the screen (barely visible).I spoke to the call center guy and he said asus will approve warranty on this problem. After two weeks I was informed Asus has not approved for the warranty. I was told by the service center guys that the problem was because of a manufacturing defect in the charging port and it had nothing to do with the scratch on the phone, I tried convincing the call center guys but all...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Partiality with Zenfone C users

User
 Amey Pawar on Aug 9, 2015
Asus had released android 5.0 for Zenfone 4, 5, and 6 in May. I asked their CSR about 5.0 update for Zenfone C. They were telling that it is under development and will be released soon. Then after a few weeks I again asked about the same thing they refused to provide information and were claiming that they had no official information. and now its August, till now no update for Zenfone C...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Not getting switched off

User
 Sereen thomson on Aug 9, 2015
Hello Sir/Madam I bought my latop Asus Eeebook VF79856/ASUS("F3NLCX06040412G") on 04-06-2015...within 2 months my laptop is showing problems with switching off.Now even though I try to switch off my laptop its not getting switched off...And when I open it the next time, there is ahuge difficukty in opening. As they are telling "repairing the PC"..then another page comes which says.."do you want to open with windows 8"..when I try to topen then also not opening..sometimes a page comes telling ..Troubleshoot required.. Kindly look into my issue regards Dr.Sereen Thomson contact: tsereenrose@gmail.com...
Complaint comments Read comments Complaint category Laptops / Notebooks

ASUS - Fast battery reduce

User
 flame10 on Aug 5, 2015
I bought a mobile of asus zenphone 5 before 4 month ago but now i have been facing a problem of my mobile for last 1week my mobile's battery reduce very fast when i use its app or other functions than before. i hope i will get solution soon....
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Smart phone

User
 kamal nayan dutta on Aug 1, 2015
I bought this smart phone (ASUS ZENFONE C) from online store on 13th april 2015, after the 2nd month my cell began to get hanged, auto restart, the battery gets heated up very soon and now the flash of the camera don't work. So i am facing very much problem here, hope you understand.So Sir kindly take necessary action as soon as possible....
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Delay in returning the Handset

User
 sunnydch86 on Jul 31, 2015
I have given my Asus Zen Phone 5 for repair on 14th July 2015under warranty since it was not booting up. Initially I was informed it will take 3-4 days. Since then they keep on saying it will take couple of days. Now it has been more than 15 days still the answer is same that it will take 3-4 days. Product : Asus Zen Phone 5 RMA Number : INU9570522...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Prank by a friend

User
 physicsmaster on Jul 30, 2015
My friend played a prank with me . He just put a add of my mobile in your site and registered my no .. i m getting unknown calls . I hereby request you to reslove my problem by resloving it as quick as possible ..my phone is asus zenfone and contact no is 8011645321....
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - Screen touch problem

User
 Nikhil Lanjewar on Jul 27, 2015
Dear sir,

We have purchase asus zenfone 4 a450cg (Sr, no. 352888064939889) from flipkart.com
As this phone is very poor quality, i have more & more time send service center but no solution this problem
Problem no. (1) : - networking, (2) : - hanging (3) : - screen touch (4) software up detion


So kind request pl replace my phone set. . .
I am very suffering

. . .

Regards
Nikhil lanjewar

Wardha
8007773023...
Complaint comments Read comments Complaint category Mobile Handsets

ASUS - No support in warranty

User
 sitanshu21 on Jul 24, 2015
my asus transformer book had software issues for which i contacted support, and no response yet, even the technical support can not be provided online. still waiting for a result from them after several calls and emails, been 20 days and no support engineer showed up to my place yet....
Complaint comments Read comments Complaint category Computers & Accessories

ASUS - Delay in returning given product

User
 bhureddy Manish reddy on Jul 23, 2015
I bought a zendone 6 on march 18 from amazon within a few week i experienced a problem with sim slot and i gave it to service centre in hyderabad.. pierara building they didnot evenn called me i directly went after a 3 days and brought it after 2 days again memory slot stopped working and they again took it for 3 days i took it back from them after 3 days of normal usage i again encountered a problem with navigation buttons.now they took 7 days for repairing it again i got a software problem and even now they took 7 days ... after that it worked fine for 4 days and again now it is dead again i again...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ASUS - Asus Note Book complaint resolved in 45 days / Used for 2 hours / Now it has a keyboard complaint again.

User
 anish.sebastian85 on Jul 21, 2015
My Asus laptop purchased from Dubai, had international warranty. However I had to go through the trouble of making more than 20 phone calls to several customer care numbers over a period of 45 days to get the warranty approved. The hard disk complaint was sorted by replacing it under warranty. However I lost trust in Asus product as it is a new laptop and had to go through service in its early life. ... Service quality was poor, because, now when I boot my system, the right cursor key seems to be pressed by default always, and I am never able to put my system in sleep mode ever since. It just...
Complaint comments Read comments Complaint category Laptops / Notebooks

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