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Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

 
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Asus Complaints & Reviews

Asus - Company Scheme not recive

User
 Ashokguptajp on Jan 23, 2015
I had purchased tablet on 2.11.2014 from ME175-1B010A =E7OKBC104818, Gadgey Gurus Pvt Ltd, , G-42 Westend Janak puri new Delhi Name = Seema Gupta Address = D-202A, Mohan Garden, Uttam Nager, New Delhi-110059 Invoice Date = 2.11.2014 Bill No= 290 Till Date no revive lather tablet cover . Company person saying I am sending your lather cover but no response compy side...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Horrible product pathetic customer support

User
 Pooja Shri on Jan 21, 2015
I bought Asus tablet online from Flipkart. Its Sim slots were not working and as the product was brand new, and the problem could not be fixed, the Asus service centre people told me they would replace it. This was in November 2014. Ever since, i have been mailing to them constantly, since calls they seldom pick, but no satisfactory reply has come. Flustered I asked for the replacement of the money, to which they finally agreed and asked for my account details, but havent done anything ever since. I am aghast that the indifference of the Asus people at their own fault. RMA NO : INAW4B0084...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Contact Stopped

User
 S@@B G on Jan 20, 2015
I have bought Asus mobile approximately 1 month ago. but now it is showing a message again and again and the message is unfortunately contact stopped. plz give me the solution other than the software update because i have recently upgraded the version....
Complaint comments Read comments Complaint category Telecommunications

Asus - Zenfone defect no service provided since 3-4 months.

User
 abhishek.k.soni on Jan 20, 2015
Since more than 3 months, my new Zenfone 4.5 inch is with ASUS service centre where it was submitted only after 1 month of use due to defects from day one. They are not repairing, not returning and not even replying to my case ID IND(EN) : Defective product [ID=RWTM201412281933321864-743]...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Pathetic phone i have ever bought

User
 swatz on Jan 17, 2015
I bought ASUS Zenphone worth 13000...but i think its value is only 1000 even less than that...after just 2 months its working pathetic...the biggest mistake i have made buying this phone..cant explain problems because its infinite..Kindly dont sell phone to customers...ur just spoiling your image nothing else......
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Asus Note book are poor & after sales services is pathetic

User
 rajeevbagga on Jan 16, 2015
I am Rajeev Bagga . I had Bought Asus Notebook D7N0WU04168629F RMA INUG4C0058 From Australia on 23/02/2014 with Global Warranty of one year. I came to India back on holidays . My notebook have problem .I Visited Asus Services Center on 23 December 2014 and service center ordered mother board same day on 23/12/2014 and said they will close this case on 31/12/2014 . Meanwhile i had a word with Mr Ramesh Chand who is working in Asus Delhi office he said that they have ordered the part and part is coming from Taiwan. He given the date they will close this issue on 17/01/2015. So i booked my air ticket...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Complain regarding ASUS zenfone 5

User
 akshayjain692 on Jan 16, 2015
I bought ASUS zenfone 5 in aug 2014, ever since i am facing hanging problem, it keyboard types abnormally. It heats too much and battery is worst. I mailed to ASUS many times they does not resound correctly and give my unit to service center they change the main board, after that also when my phone get updated again it start creating same issues and with that, some times it restart automatically, remove SD card by its own, my apps go in back ground. System UI stops many times. My phone is still in service center and they are saying it will take time I asked ASUS for a replacement but they are...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - MANUFACTURING PROBLEM

User
 akshaykhosla on Jan 15, 2015
i have purchased zenfone 4 400cg from flipkart, On the plastic rapper in which phone is rapped there is not mentioned that gorilla glass is present or not so how can i check that gorilla glass is there or not? because in unboxing video Corning® Gorilla® Glass 3 is written on the rapper in which mobile phone is rapped! so i want to know that from now asus is not printing corning gorilla glass on the rapper or it is a manufacturing problem in my zenfone 4 400cg??? i have uploaded pic of my zenfone rapped in the rapper as you can see that it is not mentioned that there is a gorilla glass display...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Headphones not coming with this model Asus Zenfone 5 A501CG(Gold, with 16 GB)

User
 சுதாகர் ஹேக். on Jan 12, 2015
sir, i m purchased zenfone 5 in flipkart . Just got this phone delivered...Not even started it. Looks amazing but Headphones are not there in the box. Flipkart not providing headphones with this 16GB variant (this info is mentioned in small in their page too). Beware while buying. Even you cannot replace this phone when you have received it without headphone.. amazon, ebay, flipkart also other website not mentioned headset accessories included but i talk asus customer care they are telling headphones is avaliable this model and Asus Zenfone 5 A501CG(Black, with 8 GB) is available headset but...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Laptor charges & battery issue reg.

User
 devapriya3009 on Jan 7, 2015
I am dheventhiran. I have purchased asus laptop in the date of june 2014 in the name of suryoday microfinance. Now my laptop charger totally not working. And my battery backup retail only 30 minutes even fully charged. So I request to change both laptop charger and battery....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Asus Notebook Complaints

User
 pankajc910 on Jan 6, 2015
asus x200MA-kk140D laptop (4th gen celeron Quad Core 2GB Ram) have technical problem in this pice. 1) power button not working properly. 2) we can not change brightness 3) if laptop goes on standby mode. it will autometically reboot. 4) have also some RAM problem...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Asus - refund

User
 natashapise26 on Jan 5, 2015
Refund of money as the instrument was defective. Instrument was returned 3 months back and refund of money was promised within a week but its over three months and we are yet to receive the refund for the defective instrument. RMA Number: INUL4A0878....
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - laptop is working slow

User
 navnitkathare on Jan 5, 2015
one month back i bought g551jk dm053h. even though it has got 4th gen core i7 processor in it, its working slow. From day one only felt it was slow i thought its performance would get better with time but it did not. earlier i was using acer emachine which has got core i3 in it. this laptop tranfers file in usb or harddrive very much faster than this asus laptop i m using.and this asus notebboks sometime even laggs.my laptop serial no. is EAN0CJ01299641H...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - i wand replacement for my asus zenfone 6

User
 sarangwakharkar on Dec 30, 2014
sir, i am a asus user reporting u for my zenfone 6. I want replacement quickly. my cell phone is countiely hanging the camera quality is worst ...focusiing problem so plz i wnt replacement... i complain your service center twice they are not replying properly ... my IMEI NO.:-352250064788941 DATE OF PUCHASE:-24 JUL 2014...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Cell phone Zen 4

User
 agghodake on Dec 30, 2014
I have purchased ASUS Zenfone 4 Details:- OD301158930496237300 Recd On 03.Nov 2014 I have below issue 1.No battery back up 2.It is getting hot when application is running . Same I have informed to customer care on 18 nov 2014, I am very mush disappointed regarding service of flikkart. Flipkart is only delivering goods, but sales after service is totally missing. I am very much disapointed regarding quality of ASUS. Anil Ghodke +91 9527308074...
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - asus zenfone 6 ....to give replacement

User
 sarangwakharkar on Dec 28, 2014
Hey sir, I am a asus zenfone user...i have so many problms in ur cell phone...mainly the hanging problm i complain for that but ur service center are not responding prproperl and 2nd sim slot is also not working...the camera quality is worst...compare to 13 mp...I am kindly reqing u to plz give me a replacement of my cell phone urgently...my emi code is 352250064788941 and date of purchase is 24-jul-2014 my contact no. Is...7756860263 plz solve my problm quickly...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus - zenfone display problem

User
 VenkataPraveen Gajula on Dec 19, 2014
I am using zenfone5 (A501CG) having serial numbers SN:E7AZCY900863. which i bought in Sep 2014. Till y'day it was working fine, suddenly a dot was appeared on the screen and with in a hour it spread across the screen. Display was gone, we don't have any crack on the external screen. I am able to attend the calls, it seems that problem is with the display. I trusted in ASUS and bought this mobile. What should i do now ? i have been complaining about this problem from a week but there is no proper response from the ASUS customer care center....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus - New Laptop Dead on Arrival, No Repair no exchange

User
 Mukeshbabukain on Dec 19, 2014
I purchase the ASUS laptop through ebay on 30/8/2014 the item (paisa pay id 37251103327) was delivered to me on 3/9/2014 or 4/9/2014. As I opend the laptop and used it first time, it was not switching on no power at all. I contacted the seller and told the issue. The seller gave me an address of Asus Service center in Delhi and show it to them. I followed the same process as told by the seller. The Asus Service Center gave me DOA and sealed packed the laptop again after 4-5 days and told me return the both to seller. I contacted the seller and told him to replace the item. The seller told...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Asus - ASUS ZENFONE DISPLAY PROBLEM

User
 VenkataPraveen Gajula on Dec 15, 2014
I am using zenfone5 (A501CG) having serial numbers SN:E7AZCY900863. which i bought in Sep 2014. Till y'day it was working fine, suddenly a dot was appeared on the screen and with in a hour it spread across the screen. Display was gone, we don't have any crack on the external screen. I am able to attend the calls, it seems that problem is with the display. I searched for ASUS service center which around 200KM (in Rajhamundry, Andhrapradesh, India) from my present living location. After lot of struggles i reached there but i didn't received proper response from them. and also i didnt got proper...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus - Asus Zenfone 6- Bad Camera Quality Back Camera is 13 MP But Quality is like 5 MP

User
 Ankur Chauhan on Dec 14, 2014
Hi Team, My Name Is Ankur Chauhan and My Contact No. is 8285640542. and email id. ankurchauhan014@gmail.com, 1 Month ago, i online purchased a Asus Zenfone 6 by flipkart.com. but It's Camera Quality is so poor. Company Commented that Camera is 13 MP But The Real Quality is Very Bad (Approx 5 or 4 MP). That's why now i am thinking that. That time, my decision was very wrong to purchase it. Now just i want to know only, that it's a Permanently issue in this handset or a temporarily problem. Which can resolve easily. Kindly Help Me to resolve it. Details are below mentioned... Product Serial...
Complaint comments Read comments Complaint category Mobile Service Providers

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