Asus Customer Care

Asus Customer Care

ASUSTeK Computer Inc

18-474, Lakshmi Towers, Old Town, Anantapuram
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2090365
Phone:+91 85 5423 8449
Service Centers :


Door No.50-50-14/11,Ground Floor,Behind Gurudwar,Seetammadhara, Tpt Colony,Vishakapatnam -

Phone : +91 89 1606 7888

Shop No:49,50. Rmk Plaza Near Kalukra,Kurnool

Phone :+91 085 1864 5707


Plot No 26, Street No 1 Ground Floor Padmavthi Plaza Sindhi Colony Sp Road Begumpet Secandrabad

Phone : +91 40 6617 8293

Satisfactory Rating
1%
Complaints
310
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Asus Complaints & Reviews

Asus - smart phone

User
 kamal nayan dutta on Aug 1, 2015
I bought this smart phone (ASUS ZENFONE C) from online store on 13th april 2015, after the 2nd month my cell began to get hanged, auto restart, the battery gets heated up very soon and now the flash of the camera don't work. So i am facing very much problem here, hope you understand.So Sir kindly take necessary action as soon as possible....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Delay in returning the Handset

User
 sunnydch86 on Jul 31, 2015
I have given my Asus Zen Phone 5 for repair on 14th July 2015under warranty since it was not booting up. Initially I was informed it will take 3-4 days. Since then they keep on saying it will take couple of days. Now it has been more than 15 days still the answer is same that it will take 3-4 days. Product : Asus Zen Phone 5 RMA Number : INU9570522...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Prank by a friend

User
 physicsmaster on Jul 30, 2015
My friend played a prank with me . He just put a add of my mobile in your site and registered my no .. i m getting unknown calls . I hereby request you to reslove my problem by resloving it as quick as possible ..my phone is asus zenfone and contact no is 8011645321....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Screen touch problem

User
 Nikhil Lanjewar on Jul 27, 2015
Dear sir,

We have purchase asus zenfone 4 a450cg (Sr, no. 352888064939889) from flipkart.com
As this phone is very poor quality, i have more & more time send service center but no solution this problem
Problem no. (1) : - networking, (2) : - hanging (3) : - screen touch (4) software up detion


So kind request pl replace my phone set. . .
I am very suffering

. . .

Regards
Nikhil lanjewar

Wardha
8007773023...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - No support in warranty

User
 sitanshu21 on Jul 24, 2015
my asus transformer book had software issues for which i contacted support, and no response yet, even the technical support can not be provided online. still waiting for a result from them after several calls and emails, been 20 days and no support engineer showed up to my place yet....
Complaint comments Read comments Complaint category Computers & Accessories

Asus - Delay in returning given product

User
 bhureddy Manish reddy on Jul 23, 2015
I bought a zendone 6 on march 18 from amazon within a few week i experienced a problem with sim slot and i gave it to service centre in hyderabad.. pierara building they didnot evenn called me i directly went after a 3 days and brought it after 2 days again memory slot stopped working and they again took it for 3 days i took it back from them after 3 days of normal usage i again encountered a problem with navigation buttons.now they took 7 days for repairing it again i got a software problem and even now they took 7 days ... after that it worked fine for 4 days and again now it is dead again i again...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Asus - Asus Note Book complaint resolved in 45 days / Used for 2 hours / Now it has a keyboard complaint again.

User
 anish.sebastian85 on Jul 21, 2015
My Asus laptop purchased from Dubai, had international warranty. However I had to go through the trouble of making more than 20 phone calls to several customer care numbers over a period of 45 days to get the warranty approved. The hard disk complaint was sorted by replacing it under warranty. However I lost trust in Asus product as it is a new laptop and had to go through service in its early life. ... Service quality was poor, because, now when I boot my system, the right cursor key seems to be pressed by default always, and I am never able to put my system in sleep mode ever since. It just...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Not receive service within 20 days

User
 Trupti Deore on Jul 19, 2015
I have send my mobile for repairing at your registered service center at Nashik (Maharashtra) on 23rd June 2015, immediately after one month of purchase of mobile. After 8 days, I communicate with the person-in-charge of that center and he replied that its water damage so I have to pay the cost for the same. I immediately said him to send me quotation for repairing. But he didn't send or even reply to my calls un till 17th July, 2015. He said he already send me mail but I didn't found it in my mail box. and the cost as per your company quot is 10120+1220 (taxes extra). In this cost I may purchase...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - asus zenfone 5

User
 ynchopra on Jul 18, 2015
asus zenfone 5 have a very bad screen m using it from last four months and screen broke twice i have used many mobile but dey dint break like asus zenfone 5 even after falling many times n company wants a huge amount for replacement of screen dis is very wrong asus...
Complaint comments Read comments Complaint category Electronics & Appliances

Asus - No Customer Care

User
 mayank20 on Jul 17, 2015
I have ASUS zenfone 5. the phone is in the warranty period. my phone got a little problem of not charging due to error in charging jack in the phone. i have submitted it to Service centre the have commited me to get it repair within a week. ithas been two weeks passede & the person accountable is not picking up my call. hen i called to main service centre they are saying that our ESTIMATE is more 10 days MORE. I want to take an action against them. please provide your suggestions....
Complaint comments Read comments Complaint category Mobile Handsets

Asus - notebook/zenbook

User
 Sinan Bekir Pamuk on Jul 15, 2015
my Zenbook' screen was cracked open from where it is joined the main body...its been only a couple of months since I bought my laptop...its a big frustration...never expected to see that ...I paid almost 15 hundreds to this laptop and its total disappointment...I want you to take care of that......
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - Zen Phone : Model No. Asus Zenfone 4 A450CG

User
 idmurali on Jul 15, 2015
Complaint had been registered last month before ending week. I got the reference Case ID. ID is A150678649 not resolved. For this ref. ID i called up more than 8 times. But no response from Asus support. ASUS Case ID A150742545 this i got second time first week of this month. For this issue i called more than 6 times but no response. I thought this is the too worst service from ASUS. I could never seen anywhere. My handset had a still warranty. Kindly go through this reference and favor us. I hope that i have a lot of confidence from your support. Kindly Regards Murali Mohan 9059980899...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - my asus zenfone 5 is frequently having network problem and the call is being disconnected.

User
 sathiyavathinr on Jul 14, 2015
Sir, I am not able to make a call to anybody. After few seconds of making a call there is a crackling sound and the call is disconnected. I am using dual sim. how to rectify this problem. I had used lower standard of mobiles so far and I have not faced such problem. Kindly rectify it....
Complaint comments Read comments Complaint category Mobile Service Providers

Asus - Defective phone given by company

User
 ANJANA R PRABHU on Jul 13, 2015
I have purchased an Asus Zenfone 5 on 13.12.2014 through flipkart. The phone was delivered by Acyutam Etrade Pvt Ltd, New Dellhi who is an authorized dealer of Asus Phones and registered with Flipkart. There was a problem with the phone within one week of delivery. When I contacted the authorized service center M/s Regenersis (India) Pvt Ltd., in Bangalore, they informed me that there was a problem in the motherboard and the same had to be replaced. Since the phone was bought through an authorized dealer with flipkart, the return policy for the product was only ten days, due to which the phone could...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Laptop lcd screen horizontal like formation at the edge

User
 JOSEPH EDWARD on Jul 12, 2015
From:
Joseph edward
Chief loco inspector
Hubli

To :
The manager
Asus.

I purchased asus laptop core i3 on 14th march 2015 at hubli in bright systems / hubli (Invoice enclosed) . In the laptop there is a horizontal line formation on top edge of the lcd screen, and on the left corner there is an ink mark formation. I have visited asus service center on 8. 7. 2015 and explained the defect but there was no positive response. Asus product service form enclosed.
I like to bring to your kind notice that the laptop was handle...
Complaint comments Read comments Complaint category Laptops / Notebooks

Asus - ASUS X550CA-X110D Notebook Battery not available in all over India.

User
 Arvindkrishna on Jul 11, 2015
Hi there i bought first product from ASUS and that is ASUS X550CA-X110D Notebook after 9 months its battery stopped working, and i tried to contact at service center, they said this product is not available, when it will be available they will let me know, now its about 7 months more and still they are saying the same. Why the hell they have vigorous services, i am being using this product from 7 months like a desktop.
Even i tried to buy it from other online websites such as flipkart.com and amazon.com but this product is not available for India.
Then why the hell ASUS is launching...
Complaint comments Read comments Complaint category Computers & Accessories

Asus - service centre

User
 Aslam Sher Khan on Jul 11, 2015
I have zenphone 5 i have been purchased jan 2015 and my set got problem with speaker yesterday i have been gone to your servicecentre at 5.40 they said we close at 5.30 they have been answers like so what i have been come on driving form 30 km my home at vijaywada city but i work in faraway from city what should i do did i leave the job for your service i have been used samsung, nokia and micromax but i did "t get answers like your end and one thing i did"t ask them to repair immediately i said keep at your and start service from tomorrow they saying come tommorow kindly give soltution to me. Regards,...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Asus - service centre complaint

User
 preetinder singh padda on Jul 10, 2015
i have asus zenfone 5.. there is no engineer present from two days at the asus service centre in amritsar.. please look into it.. my phone's touchsreen is not working and i have nobody to go to as this is the only authorised service centre...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - Abnormal heating causing pain to ears , SIM slot1 not functioning

User
 nikunja dey on Jul 8, 2015
I have purchased one ASUS Zenfhone 2 through flip Kart. The following are the details:- Model No:- ASUS_Z00AD ( ZE551ML) Invoice No: #BLR_WFLD20150501182773 DT 28-05-2015 Product number FSN: MOBE6CG6JGMYDZAS WID: VJ27916 IMEI/Serial No. 357870064436442. Unfortunately due to abnormal warming up causing pain to ears I can not use this particular hand set. Initially no SIM was inserted for few days, but now the problem has been detected. The SIM slot1 also seems not working. At this point I can not point out of any other problem if it is there. I therefore request you kindly...
Complaint comments Read comments Complaint category Mobile Handsets

Asus - About new battery replacement - Reg

User
 Vengadesanes on Jul 7, 2015
REF No.RAM No. INWF570009 SERIAL No. EPAZCYCON279 (OLD No.) EAAZCY235715 (NEW No.) Dear Sir, Please refer the RAM No. & let me know about your service quality. I have battery heating problem as well as battery low. Your service people informed me, your battery is out of order we replace the battery as soon as possible. Now your service centre coordinator informed me we changed new battery, but old battery label only we fixed in your new battery, this is our asus service norms. But still I am suffering with unit heating problem & battery low problem. Please let me know, If you are...
Complaint comments Read comments Complaint category Mobile Handsets

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