[Resolved] Ava Merchandising — Bluetooth speaker with FM - not working

sricskumar

from Chennai, Tamil Nadu

Address:	Kanchipuram, Tamil Nadu, 603102
Website:	AVA

I bought a HOTTECH bluetooth speaker at Chennai Airport especially for the FM facility mentioned in the brochure. The FM could not be checked at the airport as the signal was not available. So i tried outside the airport and at home, but FM is not working at all. After telephonic complaint, I exchanged the product for a new one and FM in the replaced product also is not working. All these process took 3 months and since the product warranty is only for 3 months, AVA is not replacing it. Since the AVA shop is inside the airport, it is not possible to visit the shop. Invoice No. 1785834 dt.[protected] and replaced on[protected].

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May 12, 2017

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

AVA Merchandising Customer Care's response Dear Sir,

We sincerely apologize for the inconvenience caused to you.

We would like to inform your complaint has been lodged under Ref No CCRN1146 which can be used for further correspondence.

Kindly visit or courier your product at given office address with your invoice bill copy, complaint number & product with full packaging. They will check & replace it accordingly.

PFB office address for courier:

Address :- AVA Merchandising Solutions Pvt. Ltd.
1, Salwan School Market,
Old Rajender Nagar,
Opposite 28/1,
New Delhi 110060

We will look forward for your co operation.

For further information please call on[protected] between 9am to 7pm (Mon-Sat).

Regards,
Danish Shams
Assistant Manager -Customer Support

Jan 27, 2017

Updated by sricskumar There is no use of making a complaint here. If these cheaters are not punished severely, i dont see a solution to the problem. India is India with full of cheaters, robbers. Frustrated.