Ava Merchandising — herman convertible laptop bag

Address:

Mumbai City, Maharashtra

Reference : herman hansen bag purchased at mumbai ava outlet (Arrival) on 24-july-2017 morning

Transaction number 2110408
Date : 24/7/2017 9:17 am
Sales executive : arjuman shah
Attachment : photos of the bag and the transaction slip copy - payment made through hdfc credit card

First of all i was excited when i purchased the herman hansen convertible laptop bag on 24/7/2017 at your ava mumbai airport outlet

After reaching the hotel when i transferred the laptop to the herman bag and while lifting the bag i got a tearing sound from the bag and i thought there could be some stitching issue, but when i looked very closely i saw the bag material itself were tearing off at both the ends of shoulder points. The photos are attached for your reference

But i was shell shocked on seeing the quality of the bag that has been given. I never expected such a bad quality of a bag from a reputed brand.

Also, when i tried to contact pawan sales new delhi (The number is given along with the bag and attached with the email for your reference) immediately on seeing the plight of the bag, the number never got through (Until now) and hence i could not make a complaint immediately.

Hence i request you take back this bag and return the money to my hdfc card account immediately.

Note :unable to upload the photos because of the size if email id is provided will share the same