[Resolved]  Ava Merchandising — Portable battery pack 15000mah (flasharge) not working

Address:

781016

Dear sir,

I purchased on 22nd april, 3 ladies night suit for my wife at an guwahati airport ava store.

I asked the assistant about the returns policy and i was told that i could return the item if not fitted well.

But as feared; the garments were found too small for my wife. On 8th june’16, i tried to return the item at the same store but was asked that i have to go for other purchase of the similar amount instead of money refund & the previous bill was taken back.

Left with no choice i went for portable battery pack 15000 mah (Flasharge) for that similar amount; the episode took place on 8th of june ’16.

The battery functioning was doing fine till only 7days back it was found to be non operational.

To my utter surprise, as against everyone’s advice ; i believed on the ava store but now feel very disappointed to find that my 1900+ bucks gone to waste unless you authority come forward to help me getting it replaced.

While writing this mail i can only presume ava must response to this concern with utmost priority keeping in mind the customer satisfaction against all odds.
Attached, the print out of the debit card bill for relevant information since no other bill got generated or given to me towards the replacement.

Regards.
Joydeep dasgupta
Guwahati.

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