Avenues India — Amount deducted from account, but not received.

My sister made payment for my medicines, of INR 3294/- to Isha health solutions coimbatore, Tamilnadu.
Transaction ref number is Ref IGANSZGKW6.

But as per Isha health solutions the payment which deducted from sister's SBI account has not received by Isha health solutions.

I had attached the transaction message screenshot also, I request you to please resolve it as soon as possible and make to get my medicines on my delivery address, which is registered with Isha Health solutions.